Assistant Manager Customer Service
Resume:
Fransisca Sotelo
Arthur City, Texas 75411
*******************@*****.***
EXPERIENCE
Quick Track, Powderly-Cashier/ Cook
March 2022- January 2023
Collected and processed payment, provided accurate change
Helped with customers and signed them up for any rewards program
available.
Operated POS system to be cashier or inventory ready
Used negative selling techniqueingin to promote add-on sales
Qwik Cheque- Powderly- Assistant Manager
January 2021 -January 2023
&
Kwik Chek/TXB- Paris
June 2019-January 2021
Answered customer questions and addressed complaints both in-person
and via phone
Oversaw coaching and guidance of store employees to foster advancement
in operations
Provided leadership, insight and mentored new hires to be successful in the
various store programs
Provided work schedules and assigned employees to specific duties
Assisted with timecards and payroll
Quick Track fmr Speedy Stop- Powderly- Cashier/Cook/Assistant
Manager
Feb2002-November 2012
Trained employees on cash handling protocols and customer service
procedures
Increase likelihood of repeat business by building friendly relationships
with customers.
Inventoried stock and placed orders to maintain supplies for the expected
demand
Supervised counting cash drawers and made bank deposits as part of store
opening and closing procedures.
Monitored cash drawers in checkouts to verify adequate cash supply
Made phone calls in the general day to day phone calls and maintained
necessary logs
SKILLS
● Organized and neat to
ensure a more
efficient workday
● Time efficient
● Prompt
● Accurate
● Active listening and
Communicative skills
● research and
Attention to detail
● Adaptability
● Teamwork and
Compassionate skills
● Leadership and
Independence
Contact this candidate