Customer Service Warehouse Associate
Resume:
Employment history
Care Provider Nov **** - Present
AIWC at Houston, TX
Operator Aug 2022 - Jul 2023
MV TRANSPORTATIONS at Houston, TX
Outbound Picker/ Outbound Packer Oct 2020 - Mar 2022 Amazon DSP at Houston, TX
Tishia McGinn
Caregiver, warehouse associate, operator,customer service rep Caregiver and warehouse associate with over 5 years of experience in diverse roles, including operational driving and customer service. Demonstrates proficiency in shipping, order picking, and materials handling, with a commitment to enhancing customer satisfaction and operational efficiency. Aims to leverage extensive skills and dedication to foster innovative solutions and drive success in future endeavors.
Houston, TX 77089, Houston, US, 77089
*********@*****.***
Address client needs efficiently, ensuring satisfaction and timely service. Document all client interactions and tasks accurately for seamless communication. Submit work hours via email promptly, maintaining transparency and accountability. Provided compassionate care to clients, fostering trust and enhancing their overall well-being. Monitored clients' health metrics, identifying trends that informed timely interventions and enhanced care outcomes. Cultivated strong relationships with clients, ensuring their needs were met and boosting overall satisfaction. Greeted and assisted customers with mobility needs, ensuring safe boarding and secure wheelchair latching. Safely transported passengers to destinations, enhancing customer satisfaction and trust. Utilized problem-solving skills to address mobility challenges, ensuring smooth transit experiences. Provided exceptional customer service by warmly greeting passengers, fostering a welcoming environment during transport. Executed safe driving practices, ensuring timely arrivals and enhancing overall customer satisfaction. Assisted passengers with mobility challenges, effectively coordinating support for wheelchair users to ensure safe and secure boarding. Maintained accurate logs of passenger pickups and drop-offs, contributing to operational efficiency and service reliability. Identified and addressed potential safety concerns during transport, implementing proactive measures that led to improved passenger safety. Select items accurately, scan efficiently, pack securely, report issues promptly, maintain cleanliness. Executed precise item picking and packing processes, ensuring timely order fulfillment and enhancing customer satisfaction. Collaborated with team members to maintain a clean and organized workspace, fostering a safe and efficient working environment. Monitored scanned items for accuracy, promptly addressing discrepancies to minimize errors and improve operational efficiency. Reported damaged and unscannable items, contributing to inventory accuracy and facilitating corrective actions within the logistics process. Streamlined packing procedures by implementing best practices, resulting in noticeable gains in throughput and reduced handling time. Executed item selection and packing with precision, ensuring on-time delivery and boosting customer satisfaction through reliable service. Amazon Shopper Oct 2019 - Oct 2020
Amazon Fulfillment Associates at Houston, TX
Inventory Associate Apr 2018 - Jul 2019
RGIS Inventory Specialists at Lafayette, LA
Delivery Driver Aug 2009 - Sep 2010
Domino's at Lafayette, LA
Education
Licensed in Cosmetology Aug 2013 - Aug 2014
Remington College-Lafayette Campus at Lafayette, LA Certified Physical Therapy Tech Sep 2008 - Nov 2008 Academy of Acadiana at New Iberia, LA
High School Diploma Aug 1999 - May 2003
Acadiana High School at Lafayette, LA
Courses
Physical Therapy Tech Certification Sep 2008 - Present Academy of Acadiana
Efficiently processed grocery orders, ensuring timely delivery and customer satisfaction. Organized and placed groceries accurately, maintaining high standards of order accuracy. Collaborated with team to enhance workflow, improving order processing speed. Utilized problem-solving skills to address and resolve order discrepancies. Contributed to a streamlined process, resulting in improved operational efficiency. Fulfilled grocery orders efficiently, ensuring accurate and timely delivery, which enhanced customer satisfaction and loyalty. Collaborated with team members to streamline bagging processes, fostering a positive work environment and improving operational flow. Monitored inventory levels to prevent stock shortages, leading to noticeable improvements in order fulfillment rates. Executed precise bagging techniques to maintain product integrity, contributing to a marked decrease in delivery errors. Implemented a systematic approach to organizing groceries, which reduced retrieval time and optimized overall workflow. Conducted precise inventory counts, ensuring data accuracy with handheld devices Executed accurate inventory counts, ensuring precise stock levels and minimizing discrepancies, leading to improved operational efficiency. Utilized handheld devices for data entry, streamlining the inventory process and enhancing reporting accuracy for management. Maintained organized tagging of merchandise, facilitating easy identification and retrieval, which improved overall store operations. Worked closely with team members to complete inventory audits efficiently, fostering a supportive environment that boosted morale and productivity.
Demonstrated strong attention to detail in merchandise counting, contributing to substantial improvements in inventory accuracy and customer satisfaction.
Streamlined inventory processes using handheld devices, reducing discrepancies and enhancing operational efficiency across multiple audits. Executed residential deliveries promptly, ensuring customer satisfaction and accurate transactions. Cultivated strong customer relationships through friendly interactions, enhancing brand loyalty and repeat business. Executed efficient delivery routes, ensuring on-time service and contributing to a noticeable increase in customer satisfaction. Coordinated with team members to optimize delivery schedules, leading to streamlined operations and improved service reliability. Implemented a tracking system for deliveries, reducing errors and improving accountability for each order. Maintained accurate financial records of deliveries, supporting transparency and adherence to company policies. Cosmetology License Aug 2013 - Present
Remington College
Skills
Receiving Warehouse Operations
Customer Service Driving
Cash Handling Microsoft Word
Assembly Shipping
Order Picking Pallet Jack
Hair Styling Materials Handling
Packaging RF Scanner
Data Analysis
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