Customer Service Office Administrator
Resume:
Kris Hilliker
Las Vegas, Nevada ***** 951-***-****
***********@*****.***
Resourceful and reliable Administrative Support professional, offering many years of strong and comprehensive experience. Enthusiastic and dependable, with a sound work ethic and focus on achievement of business objectives. Work History
Office Administrator 05/8/2024 - 03/2025
Chamberlin Concrete – Holyoke, CO
● In charge of office operations
● Scheduled concrete pours and delivery of rock, sand, and gravel
● Answered all phone calls
Office Administrator 11/2021 - 05/2024
L & L Ready Mix – Holyoke, CO
● In charge of office operations
● Scheduled concrete pours and delivery of rock, sand, and gravel
● Answered all phone calls
● Prepared invoices to bill clients
● Kept track of all accounts receivable
Operations Clerk 05/2020 - 08/2021
ADP – San Dimas, CA
● Performed clerical and administrative duties for a variety of ADP employees
● Provided customer service and support
● Retrieved documents from online files as requested
● Performed data entry
● Provided administrative practices and support
● Oversaw incoming and outgoing emails and faxes
Call Center Customer Service Representative 10/2019 - 01/2020 Kaiser Permanente – Corona, CA
● Educated customers on how to use company systems, complete forms, and obtain desired services
● Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
● Entered customer interaction details to track requests, document problems, and record solutions offered
● Provided detailed payment options and transferred customers to the billing department for payment or further questions regarding bills
● Resolved customer complaints and addressed requests and needs.
● Documented and detailed calls and complaints using call center’s CRM database Call Center Customer Service Representative 11/2018 - 01/2019 Honda – Chino, CA
● Maintained accurate and current customer account data with manual forms processing and digital information updates
● Entered customer interaction details to track requests, document problems, and record solutions offered
● Resolved customer complaints and addressed emergency requests and needs
● Researched issues through identification of similar past problems and recommended the most appropriate solution
● Documented and detailed calls and complaints using call center’s CRM database Receptionist / Administrative Assistant 01/2016 - 01/2018 Greenball Tire Corporation – Fontana, CA
● Provided exceptional customer service over the phone, in person, and via email
● Directed calls to appropriate service representative as needed
● Greeted guests, clients, and visitors
● Assisted in managing customer accounts and responded to emails and questions regarding their balances
● Kept track of balances and made sure accounts were properly balanced at all time
● Converted paper files to electronic files
Collection Specialist 01/2014 - 01/2015
Pinnacle Lien Services – Corona, CA
● Provided exceptional customer service over the phone, in person, and via email
● Utilized EAMS to locate workers compensation insurance carriers, adjusters, and defense attorneys to determine liability of payments for medical treatment
● Kept track of settlements, case status, and lien conference dates by utilizing Outlook calendar check dates
Administrative Assistant 01/2011 - 01/2014
Law Offices of Smith and Garfunkel – Ontario, CA
● Provided exceptional customer service over the phone, in person, and via email
● Operated office machines and equipment, answered phones, directed call, and took messages
● Maintained and updated filing, inventory, mailing and database systems, manually and via computer
● Reviewed files, records, and other documents to obtain information and respond to requests
● Reviewed and discussed client files with attorneys to determine and bring resolutions to cases
● Determined needed medical specialist, scheduled appointments, and drafted letters to attorneys, insurance companies, and others
● Assisted with any additional clerical and administrative tasks as needed Disability Retirement Specialist 02/1990 - 06/2011 State of California – Sacramento, CA
Skills
● MS Word, Excel, PowerPoint, Outlook
● EAMS (Electronic Adjunction Management System)
● Medisoft
● Administrative
● Clerical
● Communication Skills
● Customer Service
● Database
● Documentation
● Filing
● Inventory
● Mail Merge
Education
Bachelor of Science in Business Administration
University of Northern Colorado
Accomplishments
Awarded Employee of the Year for the State of California Department of Corrections References
Patty Kamery – Business Coworker: 970-***-****
Mary Beth Kramer – Personal Reference: 970-***-****
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