Mental Health Child Welfare

Jessica S. Payne

EDUCATION

Master of Science: Communication for

Social Change, 2019

Temple University

Philadelphia, PA

Bachelor of Science:

Psychology, 2000

Calving College

Grand Rapids, MI

AREAS OF EXPERTISE

Assessment and engagement

Conflict resolution and de-escalation

Safety planning and referral process

CERTIFICATIONS &

TRAINING

Mental Health and Wellbeing: Suicide

Prevention, Trauma, Self-harm awareness

Finding Words: Forensic Interviewing Victims

of Abuse

Multi-Party Mediation and Group Facilitator

Training

DSM-5-TR: Helping Professionals in a Crisis

Setting

Pennsylvania CA-N check clearance: 4/2025

State of NJ: 240 hours pre-service and 40

hours annual training

(2006-1018)

Adult Mental Health First Aid: Upcoming 7/2/25

OBJECTIVE

To secure a full-time position in the field of

mental health to utilize my skills and training

to improve the lives of others.

CONTACT INFORMATION

1613 Germantown Avenue Apt.108

Philadelphia, PA 19122

C: 856-***-****

E: ********@*****.***

REFERENCES

UPON REQUEST

WORK EXPERIENCE

Office of Refugee Resettlement, Glyph Language Services (Remote-Hybrid) Case Coordinator: Child Welfare Consultant and Third-Party Reviewer July 2020

– May 2025

Facilitates weekly staffing with partnering agencies and provides trauma informed-child welfare-based recommendations.

Conducts comprehensive review of records related to medical, mental health, educational, and socioeconomic needs of the child.

Prioritizes case of minors identified as ‘especially vulnerable.’

Ensures expedited referral and/or transfer to appropriate level of care, in accordance with ORR policy and Child Welfare best practices.

Provides technical support to clinical and case management staff in screening children/adults for trafficking and risk for exploitation.

Conducts interviews with youth at risk for substance abuse, mental-behavioral health crisis, criminal involvement, and engagement in high-risk behaviors.

Submits weekly reports and case elevations to federal stakeholders in according with ORR guidelines.

State of New Jersey: Division of Child Protection and Permanency (DCPP)

(Lumberton, NJ) Intake Investigator, Aug. 2006 – 2009 and Nov. 2013 - 2018

Investigated allegations of abuse and neglect, conducted crisis intervention, and conducted initial assessments of children’s safety and risk.

Implemented optimal services, resources, and programs to ensure the safety of children and to meet the needs of families inflicted by substance abuse, mental health issues, and poverty.

Successfully placed and serviced children with behavioral problems and history of abuse or neglect in creative placement foster homes and residential facilities.

Additionally skilled at interagency partnerships/referrals and life skills counseling.

Additionally skilled in providing written and oral testimony to court. State of New Jersey: Division of Child Protection and Permanency (DCPP)

(Lumberton, NJ) Master Coach, Family Team Mtg. Coordinator Nov. 2009 – Feb. 2013

Coached and developed staff as it relates to Family Teaming and the successful integration of The Case Practice Model.

Developed 30 facilitators, 7 coaches and 1 Master Coaches (in process of developing 2 additional staff).

Identified areas of change and implemented systems for measuring change to ensure safe outcomes and safe case closures.

Worked with local office manager, Child Protective Services, and supervisors to implement systems for meeting data requirements in safe measures while ensuring quality engagement between workers and families.

Acted as community liaison for educating providers and schools regarding new case practice model.

La Palmera Community Development and Education Center (Trinidad, Bolivia) Director of Social Services, Feb. 2005 – Jan. 2006

Responsible for assessing economic, educational, emotional, and spiritual needs of the families and linking them to appropriate support services.

Worked with a team of Bolivian educators and social workers, developed a system of evaluation and partial diagnosis for learning-disabled and emotionally disturbed students.

Provided resources to parents and teachers to create supportive learning environments in the school and the home.

Supervised Bolivian social worker and 12 Bolivian volunteers. Action AIDS (Philadelphia, PA) HIV Family Case Manager, Feb. 2001 – Feb. 2005

Oversaw a caseload of 45 individuals and families, providing advocacy, support, and client services.

Participated in providing HIV care to infected mothers and children.

Helped clients maintain 95% rate of adherence with medications.

Provided support for drug addiction, mental health, housing, and life skills.

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