Customer Service Call Center

Gloria M. Carter

Phone: 725-***-****

Email: *************@*******.***

Objective: Dedicated administrator with 10+ years of experience in Human Resources, store management, and customer service. Capable of learning new skills, adapting to various situations and providing excellent services to clients in various industries.

Ability Summary

• Exceptional Customer Service.

• Computer skills to include Microsoft Word, email correspondence and internet navigation

• Strong organizational and multi-tasking skills.

• Efficient conflict-resolution and decision-making. Employment History

Call Center Representative (Remote) 12/2024 – Present American Recovery Services - Las Vegas, NV

• Schedule appointments using company software, sharing invites with clients and staff.

• Answer 20+ calls every shift, helping clients with vehicle accounts, retrieve calls and take messages.

• Create updates and notes on client accounts.

• Collaborate with Fee and Redemption departments to help clients recover vehicles/ obtain updated information pertaining to repossessed vehicles, boats, TVs, jet skis, and other amenities. Call Center Representative 04/2021 – 11/2024

Clark County Elections - Las Vegas, NV

• Answer all incoming telephone calls.

• Voter Registration.

• Data entry

• Verify identity to cure voters.

• Assist customers with any question or concerns they may have. Property Manager 11/2019 - 08/2022

Mesa Silvercrest Salvation Army - Mesa, AZ

• Plan, direct, or coordinate the selling.

• Buying, leasing, or governance activities of commercial, industrial, or residential real estate properties.

• Includes managers of homeowner and condominium associations.

• Rented or leased housing units, buildings, or land (including rights-of-way).

• Maintaining and securing premise.

Human Resource Manager 03/2014 - 11/2019

Managed Labor solutions LLC - Allentown, PA

• Updated registration for all transportation workers is not listed separately.

• Created and implemented human resource management policies of the company.

• Managed the recruiting process of new employees, communicating information to current employees, and maintain employees’ records for the firm. Front Desk Agent 09/2007 - 05/2009

Super - Sacramento, CA

• Manage all front desk activities, including guest check-in/check-out, reservations, and inquiries.

• Supervise front desk staff and ensure excellent customer service delivery Coordinate with housekeeping and maintenance to address guest needs promptly.

• Handle guest complaints and issues effectively to ensure guest satisfaction Maintain accurate records of room inventory and guest information Implement and enforce hotel policies and procedures.

• Monitor and manage the performance of front desk staff.

• Assist in training new front desk employees.

Window Clerk/Mail Processor 02/2004 - 5/2008

United State Postal Service - Sacramento, CA

• Sold stamps and other products such as stamps, postal cards, and money orders, etc.

• Processed mail receives letters and packages, weighs packages, and examines mail for correct postage.

• Priced packages and prepared them for pickup/shipment.

• Distributed mail sorted mail and placed it in pigeonholes or bags.

• Advised customers and providing information about parcels, post regulations and foreign mail postal fees.

• Cash handling processed all forms of payments.

Education History

High School Diploma

San Bernadino High School - San Bernadino, Ca

Certifications/License

Notary License - 2021

State of Arizona - Mesa, AZ

Tax Prep Agent - 2019

H&R Block - Mesa, Az

Massage Therapy - 2002

Trinity College - Sacramento, CA

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