Product Management Payroll Specialist

Charisse D. Bankett

**** ******* **., ******** **** TX 77459 281-***-**** ***************@*****.***

OBJECTIVE

Over 10 years experience driving strategic growth and customer satisfaction for leading retail, corporate, and financial institutions. Highly competitive, passionate, persuasive and articulate, able to achieve results others believed to be impossible. Experienced in filing, retaining documents, handling escalated customer matters, overseeing office activity, planning events, and product management.

CORE COMPETENCIES

Salesforce Type at 65 wpm Account Development

LIMS/Justice Trax Competitive/Strategic Planning QuickBooks

Microsoft Office Video Editing/Finishing Software Phone interviews

Insurance Verification IDX Adobe Photshop

PROFESSIONAL EXPERIENCE

Houston Forensic Science Center (previously a part of HPD) December 2014 – April 2022

HR/ Administrative Associate

The Houston Forensic Science Center was previously a division within HPD but had to separate in 2014. As I came over from the Houston Police Department, I had the same duties as before when it came to office tasks, but I also got to take on the role of making it to crime scenes as part of the Crime Scene Unit. I receive the Crime Scene Reports as well as images and videos and ensure the entire report is complete before filing it electronically as well as physically. I usually need to pull cases or parts of cases for Homicide as well as other concerning divisions. I input roll calls and act as a backup payroll specialist. I have handled payroll in Kronos and accounts receivable in Quickbooks. I am extremely detail oriented as my position has me handle extremely critical cases and crime scenes.

Houston Police Department January 2012 – December 2014

Secretary

As a secretary for the Houston Police Department, I am the liaison between staff/officers and the Captain. I route calls, emails, and mail making to ensure they follow the proper chain of command before reaching my captain. I coordinate meetings, create correspondence, and attend conferences on my captain’s behalf. I handle confidential and time sensitive material as well as manage our electronic and paper filing system. I handle ordering supplies and making sure our officers are up to date with their integrity reports and equipment.

Texas State Department of Aging and Disabilities January 2011 – January 2012

Admin Assistant

As a clerk for D.A.D.S, I handle confidential client information daily. I am in charge of looking over and submitting all of the Client Injury Reports. I am in charge of maintaining the Virtual Patient Folder as well as the actual patient charts. I make sure all information is filed properly by the appropriate guidelines. I make sure all medical information is displayed and taken to the proper departments.

University of Texas Physicians Missouri City, TX May 2010 – January 2011

CSR II

As a CSR II for UT Physicians I am in charge of the front. I am the first smiling face a patient is greeted by and I handle their every need. I schedule walk ins, and phone appointments. I check in patients, and collect copayments at time of service. I also handle checking them out as well as dropping charges for the doctors. I make sure the new patients sign the proper consent papers as well as scan in their proper documents. I make the charts for each doctor and know which billing charge tickets are needed for each department and doctor. We do not have a specified check in or check out area so I have mastered multi tasking all these responsibilities at once. I have been trained on HIPAA and can properly protect patients’ information. I make sure that charts are not faced up and that all sensitive matter is promptly put in the proper shred bin.

Wealth Masters International Sugar Land, TX August 2008 – May 2010

Executive Assistant

As an Executive Assistant I created and maintained all employee files, statements, invoices, client information as well as legal documents pertaining to the company. I also handled all travel arrangements for the executives and planned each conference for our clients. I handled registration for our events and worked closely with the programmers to ensure each task was met. I also would screen potential employees and interview them. I also oversaw the shipping and receiving procedures from the home office.

Head of Support

Within months I was promoted to the Head of Support. As the Head of Support I now handled all customer requests and complaints. I also handled every email sent to support as well as resolving every escalated complaint or issue. I implemented a system to distribute customer tickets to appropriate departments if they did not pertain to support. I also screened each potential client to determine if they were eligible for our services. I would verify financial and personal data.

Receptionist

I quickly accelerated through the ranks based on proven campaign management, sales-team leadership, strategic planning and new market development skills. I started off as a receptionist who would handle all incoming calls, all business inquiries via telephone, walk-ins, and also schedule the staff meetings. I would send out the field emails to clients and staff.

ACS, Houston, Texas September 2007 - March 2009

Call Center Specialist

As a Call Center Specialist, I assisted customers with their Sprint issues. We were the first line of contact and helped customers with their billing, device or insurance issues. If there was a technical problem we could not fix through the phone, we routed them to a physical store or escalated the call to the correct department. We were trained to make sales by opening new lines, purchasing accessories or even having the customers sign up for insurance.

Circuit City, Houston, Texas May 2007 - December 2009

Customer Service Supervisor

As a Customer Service Supervisor, I supervised up to 12 cashiers as well as the customer service staff. I would oversee each escalated request or complaint that the cashiers or customer service employees could not handle. I overrode transactions and made the staff’s work schedules. I would oversee all of the shipping and receiving of the store and maintain that all of the cashier’s drawers balanced out properly. I also interviewed potential employees for my department.

Target, Sugar Land, Texas March 2004 – May 2007

Guest Services Team Leader

The Guest Services Team Leader, or GSTL, handled the scheduling of employee schedules. I also handled supervising up to 15 cashiers including the guest services team. I made sure each register balanced before the end of my shift. I also handled interviewing potential employees for my department

Guest Services Team Member

As a guest services team member I handled returning merchandise as well as payments to credit card bills. I handled basic complaints and took care of overriding transactions that cashiers could not process.

Cashier

As a cashier I rang up merchandise and processed the transactions with the proper form of payment. I also greeted customers and provided fast and friendly service.

EDUCATION

Distinguished Texas Scholar, Elkins High School, 2006

Cybersecurity Major, University of St. Thomas, 2025

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