Customer Service/Serving/Hosting/Managing a team/Sales
Resume:
Lexi Daniels
Orlando, FL *****
********@*****.***
Professional Summary
Personable, friendly and solution-oriented customer service expert with over 8 years of experience in client experience, delivering first-class service in high volume environments. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Authorized to work in the US for any employer
Work Experience
Visual Merchandising Manager
Havaianas-Orlando, FL
August 2023 to May 2025
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer. Maintained current store, product, and promotional knowledge to drive consistent sales. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Performed store opening and closing tasks to comply with preset store operations guidelines. Kept track of daily KPI’s to ensure store success
Ensured clean and thorough visual displays throughout storefront Server
Bonefish Grill-Orlando, FL
January 2023 to August 2023
• Recorded food and drink orders and served customer requests to the highest food standards
• Maintained full product knowledge of menu and specials
• Made suggestions to customers based on preferences
• Committed member with other restaurant professionals to ensure customer satisfaction
• Always mindful of sanitation and safety considerations when handling food Hostess/Server
Brio Tuscan Grille-Orlando, FL
October 2021 to December 2022
Assisted guests to their assigned tables
Serviced guests with food and beverage requests in a timely, professional, and friendly manner. Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible. Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times. Retail Key Holder
Alpargatas-Orlando, FL
December 2018 to November 2020
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer. Maintained current store, product, and promotional knowledge to drive consistent sales. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Performed store opening and closing tasks to comply with preset store operations guidelines. Kept track of daily KPI’s to ensure store success
Education
Bachelor's in Psychology
University of Central Florida-Orlando, FL
August 2019 to Present
Associate in Psychology
Valencia College-Orlando, FL
August 2016 to May 2019
Skills
• Typing
• Organizational skills
• Conflict Management
• Cash Handling
• Communication Skills
• Customer service
• Inventory Control
• Phone etiquette
• POS
• Communication skills
• Retail Sales
• Heavy Lifting
• Time management
• Administrative experience
• Organizational Skills
• Leadership
• Store Management Experience
• Upselling
• Serving
• Merchandising
• Restaurant experience
Certifications and Licenses
CPR Certification
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