Office Assistant General Manager
Resume:
Kayla Stewart
Wetumpka, AL
*******@*****.***
Professional Summary
Dynamic sales and operations leader with 10+ years driving revenue growth, market expansion, and team performance.
Proven record of exceeding sales targets by 115%+ and elevating customer satisfaction to the top 5% companywide.
Skilled at building high-performance cultures and executing strategies that deliver measurable business results.
Professional Experience
Auto Auction of Montgomery – Wetumpka, AL
Office Assistant
October 2024 – Present
Streamlined vehicle registration processes, ensuring 100% compliance and reducing processing times by 25%.
Supported cross-functional teams to support operational readiness and drive auction sales success.
Improved customer satisfaction by delivering responsive, solutions-focused support in a fast-paced environment.
PNC Bank – Montgomery, AL
Branch Sales and Service Center Assistant Manager
February 2022 – September 2024
Led a high-performing team to achieve 115%+ of quarterly sales targets and grow deposit and loan volume by 20%.
Developed and executed client acquisition strategies that ranked the branch #1 in the region and #3 across the district.
Elevated employee engagement scores to the top 5% nationally through consistent coaching, recognition, and mentorship.
Spearheaded training initiatives, reducing new hire ramp-up time by 30% and increasing team productivity.
Collaborated with regional leadership to implement pipeline management practices that improved conversion rates.
Branch Sales and Service Representative
December 2019 – February 2022
Generated over $5 million in new consumer and small business accounts through proactive outreach and relationship management.
Consistently ranked in the top 10% for individual sales performance across the market.
Red Robin Gourmet Burgers and Brews – Montgomery, AL
General Manager
June 2017 – November 2019
Directed all aspects of a $3.5M+ annual operation, delivering consistent profitability and year-over-year sales growth.
Implemented cost-control strategies that reduced expenses by 8% and increased customer satisfaction scores by 15%.
Built and developed a team of 65+ employees, achieving a 40% internal promotion rate and low turnover.
Successfully turned around an underperforming location within 6 months while maintaining performance at the primary unit.
Created and led sales training programs to drive upselling and improve average check value.
Assistant General Manager
January 2015 – June 2017
Improved labor efficiency by 12% while supporting consistent double-digit sales growth.
Managed day-to-day operations, inventory controls, and staff development for a high-volume location.
Front of House Manager
June 2013 – January 2015
Increased guest satisfaction scores by 20% through service optimization and team training.
Server, Bartender, Shift Supervisor
February 2011 – June 2013
Ranked among top sales performers and recognized for delivering outstanding customer experiences.
Education
Auburn University at Montgomery – Montgomery, AL
Completed coursework toward Elementary Education
August 2007 – May 2009
Wetumpka High School – Wetumpka, AL
High School Diploma
August 2003 – May 2007
Core Competencies
Sales Strategy & Revenue Growth
Business Development & Client Acquisition
Operational Efficiency & Process Improvement
Customer Experience & Retention
Cross-Functional Team Leadership
Training & Performance Coaching
P&L Management & Cost Reduction
References available upon request.
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