Customer Service Nursing Assistant
Resume:
Sonja Perkins
Hammond, IN *****
**************@*****.***
Professional Summary
• Accomplished and energetic individual with a solid history of achievement Motivated
• leader with strong organizational and prioritization abilities. Areas of expertise include
• Payroll Assistant, Certified Nurse Assistant and Customer Service Authorized to work in the US for any employer
Work Experience
Public Aid Eligibility Assistant
FSSA-East Chicago, IN
October 2022 to Present
• Greeted and welcomed visitors, providing excellent customer service and creating a positive first impression
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained calendars for multiple executives, ensuring efficient time management
• Maintained an organized front desk area, including managing mail distribution and coordinating courier services
• Assisted with administrative tasks such as filing documents, photocopying, and data entry
• Responded to inquiries from clients and employees in a timely manner, resolving issues or redirecting them to the appropriate personnel
• Managed office supplies inventory by monitoring stock levels and placing orders when necessary
• Collaborated with other departments to ensure smooth communication flow within the organization
• Maintained confidentiality of sensitive information while handling documents or interacting with clients/ employees
• Trained new receptionists on office protocols ensuring consistent quality of service
• Resolved conflicts between visitors/staff members diplomatically resulting in improved workplace harmony
CNA - Certified Nursing Assistant
Carters Care Services-Hammond, IN
November 2019 to January 2022
• Provided individualized and friendly care for clients
• Served meals to clients
• Helped clients with showering
• Assisted clients with basic activities of daily living
• Changed bed linens
CNA - Certified Nursing Assistant
Golden Living Center Nursing Home-Portage, IN
January 2017 to May 2019
• Worked to improve patient outlook and daily living through compassionate care.
• Developed strong and trusting rapport with each client to facilitate best care possible.
• Worked to improve patient outlook and daily living through compassionate care.
• Maintained a clean and well-organized environment to promote client happiness and safety. Payroll Assistant
Regal Administrative Services-Chicago, IL
April 2013 to June 2016
• Verify attendance, hours worked, and pay adjustments
• Compute wages and deductions, and enter data into computers.
• Record employee information, such as exemptions, transfers, and resignations, to maintain and update
• Faxing
• Filing
• Answer phones
• Mail distribution
• Customer Service
• Maintained a clean environment
Education
Certificate in Medical Assistant
Everest College-Chicago, IL
Skills
• Nursing
• Administrative Assistant/ Clerical (10+ years)
• Patient Care
• Vital Signs
• Alzheimer's Care
• Dementia Care
Certifications and Licenses
State Tested Nursing Assistant
CPR Certification
CNA
Additional Information
Skills
Clerical Customer and Personal Service
Active Listening Coordination
Critical Thinking Persuasion
Coordination
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