Real Estate Customer Service sales assistant

KAYLEE KIRKPATRICK

Santa Rosa, CA • 858-***-**** • **********@*****.***

Detail-oriented and client-focused professional transitioning into real estate and property management, with over 4 years of experience in customer-facing roles across sales support, hospitality, and administrative assistance. Known for building strong tenant and client relationships, solving problems efficiently, and managing multiple priorities with professionalism. Currently pursuing a California Real Estate License with completed coursework in property management. Enthusiastic about supporting leasing, maintenance coordination, and office operations in residential or commercial settings WORK EXPERIENCE

Russian River Brewing Company 08/2021 - Present

Hostess, Gift Shop Associate, Server

• Welcomed guests, managed waitlists, and ensured smooth customer flow in a high-traffic environment.

• Assisted in sales of merchandise, supporting POS operations and customer inquiries-skills transferable to leasing office roles.

• Collaborated with cross-functional teams to maintain service quality and resolve guest concerns promptly.

McGraw Hill Education 03/2020 - Present

Sales Support Specialist

• Provided critical support to sales reps, preparing client-facing materials and responding to customer service requests.

• Handled order tracking, delivery coordination, and document preparation-key administrative skills useful in real estate offices.

• Maintained accuracy and professionalism in client communication. Vices & Spices Around the World 10/2019 - 03/2020

Barista & Customer Service Associate Santa Barbara, CA

• Delivered excellent customer service in a fast-paced, boutique environment.

• Supported product selection and upselling, demonstrating consultative selling skills applicable to property tours.

• Left role due to relocation during the COVID-19 pandemic. Craft Brewery 08/2017 - 08/2018

Hostess & Server Del Mar, CA

• Managed guest seating, took orders, and delivered food while maintaining high service standards.

• Demonstrated reliability, time management, and attention to customer experience EDUCATION

Bachelor of Arts in Sociology

Sonoma State University 06/2023

Associate of Arts in Communication

Santa Barbara City College Santa Barbara, CA • 06/2020 Real Estate & Property Management Coursework in leasing, property operations, and tenant relations

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CERTIFICATIONS

California Real Estate License

SKILLS

KEY SKILLS: Administrative Support &Office Coordination, Communication &Conflict Resolution, Customer

&Client Service Excellence, Flexible,Professional,Adaptable, Lease &Tenant Relations (Training), Real Estate &Property Management Fundamentals, Sales Support &Documentation, Scheduling &Time Management

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