Support Specialist System
Resume:
Oracle Sr. Siebel Administrator/CRM System Support Specialist
Shekaib Umer
Phone: +966*********, +923*********
Email: ***********@*****.***
LinkedIn: www.linkedin.com/in/shekaibumer
Location: Riyadh, Saudi Arabia
PROFESSIONAL SUMMARY
PROFESSIONAL SNAPSHOT
• An enthusiastic, highly motivated, and quick learner Siebel Consultant with around 5+ years of experience managing and supporting Oracle Siebel CRM applications (UCM, Financials, Marketing, Public Portal, eChannel) including installation, configuration, upgradation, patching, and troubleshooting.
• Extensive experience as a techno-functional consultant installing, patching, upgrading, and managing Siebel environments to ensure system stability and data integrity.
• Proven expertise in implementing and maintaining Siebel database schemas, server components, and integration with other systems.
• Designing a feasible infrastructure architecture solution for Oracle Siebel Solutions.
• Installation, upgradation, and troubleshooting of the Siebel Vertical and Horizontal applications.
• Skilled at quickly learning and making use of new technology.
• Maintenance and health check of the Siebel servers deployed in the different environments (DEV, SIT, UAT, PROD).
• Delivered an optimized environment to achieve the best possible performance, quality, and responsiveness from the Siebel application.
• Production System Support.
• Ensuring seamless Siebel integration with third-party applications.
• Database optimization after upgrading or deploying Siebel.
• Databases/Data Migration tasks optimization.
• Proactively making changes for better application response and performance. SKILLS
• Packaged Software Siebel Enterprise 8.1.x & IP 17.x-25.x
• Operating Systems
o Microsoft: MS Windows Server 2016, 2019, 2022.
o Linux: Oracle Linux. RHEL.
o Unix: IBM AIX. Solaris Sparc
• Reporting OBIEE 12c
• ETL Tool Oracle Data Integrator (ODI) 12c
• Tools Putty, WinSCP, SQL Server Migration Assistant (SSMA)
• Database Oracle 11g/12c/19c. MS SQL Server 2014, 2019 2
CERTIFICATIONS
• Oracle Cloud Infrastructure 2023 Foundations Associate (1Z0-1085-23) EDUCATION
• BS(Hons.) Computer Sciences from Government College University, Lahore. EMPLOYMENT SUMMARY
Organization: Speridian Technologies
Experience: 5 Years
Project 1:
Project Name STCS (Siebel PRM Implementation IP24.2) Company Solutions by STC (KSA) – Onsite/Remote
Duration June/2023 - Till Today
Role CRM Consultant/Administrator
Environment Siebel CRM IP24.2, MS SQL Server 2019, Windows Server 2019 Summary:
Oracle PRM solution is designed to meet Partner needs by making the partner management process more enhanced and effective. It involves the implementation of Siebel PRM Solution (on-prem) from scratch. Contribution:
• Installation & management of Siebel PRM IP24.2 on-prem.
• Inbound/Outbound Email Configuration.
• MS SQL Server installation, configuration and enabling high availability.
• Siebel Database Optimization.
• Active Directory and Email Exchange Server integration with Siebel.
• Integration with Siebel DISA.
• Configured SSSE for partner manager vertical.
• Enabled Siebel Synchronous Migration for fast and secure build migrations.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Assist in resolving defects detected by the network, and infosec team by troubleshooting and recommending fixes for possible vulnerabilities.
• Production post-go-live L3 support.
3
Project 2:
Project Name ABL (Siebel CRM & UCM Implementation IP21.11) Company Allied Bank Limited (PAK) – Onsite/Remote
Duration March/2021 - Till Today
Role CRM Consultant/Administrator
Environment Siebel Financials & UCM IP21.11, Oracle 19c, Oracle Linux 7.7, OBIEE 12c, ODI 12c. Summary:
Oracle Siebel solution is designed to meet banking needs by making the banking processes more enhanced and effective. It involves the implementation of Siebel CRM Solution from scratch which includes hardware provisioning to the installation, configuration, and development of end-to-end solution. Siebel Financials for CRM users, Siebel Marketing for the bank’s marketing team, and Siebel UCM for managing the golden data of the customers.
Contribution:
• Installation & management of Siebel Financial, Marketing, and UCM IP21.11.
• Installation, configuration & patching of OBIEE 12c.
• Installation, configuration & patching of ODI 12c.
• Inbound/Outbound Email configuration.
• IBM MQ client installation, configuration, and integration with Siebel.
• Siebel Database Optimization.
• Active Directory and Email Exchange Server integration with Siebel.
• Integration with CTI (GENESYS CTI Tool)
• Automation of repetitive tasks like logs archiving.
• Ensure the best possible performance, quality, and responsiveness of the application.
• Level 3 Production support.
• Siebel CRM System support/consultancy (End-to-end product implementation support).
• Production post-go-live L3 support.
4
Project 3:
Project Name RB (UCM upgrade to IP22.5)
Company Riyad Bank (KSA) - Onsite
Duration July/2021 - July/2022
Role CRM Upgrade Consultant/Administrator
Environment Siebel UCM IP22.5, Oracle 12c, 19c, IBM MQ, IBM AIX 7.2. Summary:
The project is based on upgrading Siebel UCM from 8.1.11 to IP22.5 which involves a repository upgrade, Siebel binaries, and enhancing workflows. Configuration of MQs, Siebel Migration Application, Clustered Gateways, ensuring zero downtime at cut-over, and Patching Siebel from 21.5 to 22.5 for resolving log4j vulnerabilities. Contribution:
• Working on-site with the client to ensure a smooth upgrade as this was a core banking application upgrade.
• Installation & Upgrade of Siebel UCM from IP 8.1.11 to IP22.5.
• Workspaces flattening.
• Siebel UCM Installation and Upgrade (Application and Database).
• Ensure the best possible performance, quality, and responsiveness of the application.
• Integration with IBM MQ.
• Integration with Active Directory and Exchange servers.
• 3 months post Go-Live L3 stabilization and enhancement support/consultancy.
• Enabling real-time replication of Production Databases using Oracle Golden Gate.
• Enabling zero downtime cut-over resulting in an effective upgrade. 5
Project 4:
Project Name Ijarah Finance (Upgrade to IP20)
Company Ijarah (KSA) - Remote
Duration November/2019 – Till today
Role CRM Upgrade Consultant/Administrator
Environment Siebel Financials IP20, Oracle 12c, Solaris SPARC. Summary:
The project involves upgrading Siebel FINS from 8.1 to IP17 initially and then patching it to IP20 and upgrading the Siebel repository as well. Configuring Siebel Synchronous migration to perform migration from the DR environment to the RR environment. Configuration of the document server was also part of the implementation.
Contribution:
• Worked as shadow Siebel Upgrade Consultant/Administrator and was directly involved in the tasks to be executed for Siebel Upgrade with the client.
• Installation/Upgrade of Siebel Financials from 8.1 to IP 17 & then IP20.
• Ensured the best possible performance, quality, and responsiveness of the application.
• Siebel CRM System support/consultancy.
• Production post-go-live L3 support.
Project 5:
Project Name FTA
Company Federal Tax Authority (UAE) - Remote
Duration September/2019 - January/2023
Role CRM Consultant/Administrator
Environment Siebel Public Sector IP16, Oracle 11g, MS SQL 2014, Solaris SPARC, WS 2016 R2. Summary:
The project's main task was to migrate hardware from SOLARIS to Windows Server 2016 and DB from Oracle 11g to MS SQL Server 2014. Integration with CTI (GENESYS CTI Tool) was also in the scope of the migration task. Contribution:
• Installation of Siebel Public Sector IP16 (Patchset 11).
• Integration with CTI (GENESYS CTI Tool).
• Integration between Siebel & OBIEE.
• Migration from Solaris to Windows Server 2016 R2.
• Migration from Oracle 11g to MS SQL 2014.
• Post-Go-Live Production support/consultancy for 3 years.
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