Customer Service Information Technology
Resume:
ALAGU MANICKAM V
****************@*****.***
Objectives:
To obtain a dynamic role within the Information Technology sector that enables me to apply my expertise and talents, while ensuring career advancement and job stability. I am eager to contribute creatively to projects, demonstrating adaptability, resourcefulness, and a strong commitment to achieving organizational success.
Skills:
Over 5+ years of hands-on experience as an Electronic and communication and Service department field.
Aspire for the challenging role in Electronics Related Industry as Service Engineer to contribute to the company’s growth, in turn ensuring personal growth.
Customer service representative with 4+ years of experience in smart phone customer service, tech support, and customer care.
Very organized and meticulous with organizing customer interaction logs.
Handled up to 100 calls daily, with duties including helping customers sign up and retrieving customer data.
Understanding customer emotions and perspectives to provide thoughtful support and Quickly identifying issues and implementing effective solutions.
Managing and resolving escalations calmly and effectively and Leading and motivating a customer support team to meet goals.
Training team members, giving constructive feedback, and encouraging growth. Monitoring KPIs (e.g., response time, CSAT) and improving team efficiency.
Aligning support goals with broader business objectives Making timely, data-driven decisions under pressure.
Analyzing support data to identify trends and improve service quality. Designing workflows and SOP to boost consistency and efficiency.
Implementing standards and audits to maintain high service levels.
Turning negative customer experiences into positive ones.Developing strategies to increase customer loyalty and reduce churn.
Identifying potential issues and resolving them before they impact customers.
Ensure that to provide the high quality and product service and excellent qualified sale and service team.
Analysis the upcoming to launch the new model and also known about the new tech knowledge.
Learn about product based on customer point of view analyse marker and given trust with customer pure satisfaction.
All kind of customers with satisfied solution for the customer.
I will communicate our staff with soft manner for customer satisfaction. Handling the handset till now launched model with confidence.
PROFESSIONAL EXPERIENCE:
Run Service info care Pvt ltd
Designation: TECHNICAL SERVICE ENGINEER
Period : April 2018 to Oct’19
Fangs Technology Pvt Ltd
Designation: Serice Manager
Period : NOV 2019 to FEB 2024
ACADAMIC QUALIFICATION:
BE in (Electronics and communication engineering) Year of 2018 at Sri Sai Ram Institute of Technology
-- 6.2CGPA.
Diploma in (Electronics and communication engineering) Year of 2015 --82%
10th in Baren Bruck higher Secondary School year 2012 -51% TECHNICALSKILLS:
Working knowledge in Sales & service Module.
Programming tools Microprocessor & Micro controller (MCU 8051 IDE and VI micro systems).
Proficient in MS Office (OS-Windows).
Managing and resolving escalations calmly and effectively and Leading and motivating a customer support team to meet goals.
KNOWLEDGE ABOUT:
Board level testing and software downloading in mobile boards and landline Receivers.
SMD &SMT level Printed circuit boards Trouble shooting and Debugging in all Boards in Level4.
Develop short term goals and life time goals to turn your vision and reality.
Improved team development skills.
Known about all type of smart phone till now launched model with confidence.
Well team coordination are discuss with Make a good decision.
I am fluent in both English and Tamil.
In-depth understanding of the company’s services or products to guide the team and customers.
Clearly and confidently conveys information to customers and team members, ensuring understanding and trust.
Efficiently balances priorities and resources to ensure timely service delivery without compromising quality.
Leverages CRM systems, help desk software, and analytics tools to streamline operations and enhance service delivery.
Champions the voice of the customer across departments to drive improvements and loyalty. Declaratipon
I hereby declare that the information furnished above is true to the best of my knowledge. Place:
Date: (Alagu Manickam V)
Contact this candidate