High School Customer Service
Resume:
Norma Vazquez
Napa, CA 94559
*********@*****.***
Education
High School Diploma: 01/2022
Valley Oak High School - 1600 Myrtle Ave, Napa, CA 94558
High School Diploma: 06/2021
Napa High School - 2475 Jefferson St, Napa, CA 94558
Professional Summary
Dynamic and result-driven professional with experience at my hospitality job, excelling in customer service and problem-solving. Proven ability to manage time efficiency while performing heavy lifting and maintaining investment. Bilingual in English and Spanish, fostering strong client relationships and enhancing team collaboration.
Skills
●Customer Service
●Efficient Pacing
●Heavy lifting
●Administrative Tasks
●Speed Training
●Flexibility Improvements
●Supply Restocking
● Problem-Solving
●Language Fluency
English & Spanish
Work History
Housekeeping - Houseman/Runner, 04/2022 to 05/2023
Stanley Ranch Auberge Resort - 200 Stanley Crossroad, Napa, CA 94559
●Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities
●Managed time efficiency while juggling multiple duties under tight deadline, resulting in consistent performance
●Demonstrated adaptability in performing various tasks as needed, ensuring seem less work flow
●Providing excellent customer service when interacting with clients, fostering positive relationships
●Monitoring supplies of key inventory items
●Took incoming calls from different areas such as Front Desk, Maintenance and Security
●Helped in Turndown and Cleaning Rooms
Sales Associate, 09/2019 to 08/2020
Levis Strauss & C.O - 675 Factory Store Dr, Napa, CA 94558
●Organized Racks and shelves to maintain store virtue and appeal, engage customers and promote specific merchandise
●Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
●Built relationships with customers to encourage repeat business
●Manage returns, exchanges and refunds in accordance with store policy
●Rotate Stock and Restock shelves to maintain product availability and store appearances.
Accomplishments
●I got a certification for always having a “smile on my face”
-Additionally, it was a certification for always treating newcomers with respect and having good representation when meeting new people
●Housekeeping Supervisor
-I was in the starting of becoming someone that helps with higher levels in the housekeeping industry. I would help in Mini Bar and Cleaning Rooms
LANGUAGES
English - Full Fluency
Spanish - Full Fluency
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