Customer Support Technical
Resume:
Work History
Kimberly
Johnson
Contact
Address
Las Vegas, NV 89146
Phone
KimberlyCoopJohnson@Hot
mail.com
Skills
• Customer service expert
• Adaptability
• Interpersonal skills
• Call center operations
• Excellent communication
Verbal and written
communication
•
• Help desk support
• Active listening
Experienced in high-paced online customer support, demonstrating exceptional communication and problem-solving skills. Skilled at multitasking and resolving issues efficiently. Eager to transition into a new field and leverage transferable skills to contribute effectively. Personable and patient with a talent for effective communication and problem-solving. Possess a solid understanding of online communication tools and proficiency in managing customer inquiries and troubleshooting technical issues. Committed to enhancing customer satisfaction and fostering positive client relationships through prompt and efficient support.
Apple Technical Support Representative
Kelly Services, Remote
2021-01 -
Current
Increased customer satisfaction by consistently
exceeding expectations in delivering high-quality
service and support.
•
Developed extensive product knowledge to provide
accurate and reliable information to customers
•
Demonstrated patience when working with
frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
•
Apple Technical Support Representative
Transom Worldwide, Remote
2018-01 -
2021-01
Resolved problems, improved operations and
provided exceptional service.
•
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
•
Demonstrated respect, friendliness and willingness to help wherever needed.
•
Online Customer Support
Turbo Tax, Remote
2018-01 -
2021-01
Excellent communication skills, both verbal and
written.
•
Skilled at working independently and collaboratively in a team environment.
•
Learned and adapted quickly to new technology
and software applications.
•
Contact this candidate