Customer Service Human Resource
Resume:
Laurie Bell
Wentzville, MO *****
**********@*****.***
Professional Summary
Results-Driven Sales Professional with strong interpersonal skills to develop and maintain solid business relationships to boost company revenue and stability through selling products and services that meet the needs of the customers within account territory. Spearheads effective daily operations through effective customer service, maintaining quality in all interactions with consumers, and is able to handle human resource issues with consistency and with all decisions based on policy / procedures or applicable laws. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Parking Lot Security
St. Louis parking-St. Louis, MO
March 2025 to Present
• Implemented and managed comprehensive security protocols to protect company assets, including physical premises, data systems, and intellectual property Front House Team Member
Chick-Fil-A-Saint Charles, MO
October 2024 to Present
• Maintained cleanliness of dining area by promptly clearing tables, resetting utensils, and cleaning spills
• Assisted servers in delivering food and beverages to tables, ensuring prompt and efficient service
• Collaborated with kitchen staff to ensure accurate delivery of orders and timely service
• Provided exceptional customer service by promptly addressing guest inquiries and concerns
• Prepared dining area for service by setting up tables with linens, silverware, glassware, and condiments
• Assisted in the setup and breakdown of private events, ensuring smooth execution
• Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
• Followed health and safety guidelines to maintain a clean and sanitary work environment
• Communicated effectively with team members to ensure seamless coordination between front-of-house and back-of-house operations
• Demonstrated strong knowledge of menu items, ingredients, allergens, specials, and promotions to assist guests with their selections
• Worked efficiently under pressure in a fast-paced restaurant environment Pharmacy Technician
Wal-Mart-Wentzville, MO
March 2014 to March 2016
Responsibilities
Greeting customers as they approach the counter. Filling patients prescriptions, answering high volume phone calls of customers complaints and concerns and faxing doctors. Provided help desk service to customers on call analyzed and request patients record for creating database for the system. Answered phone calls and delivered to appropriate individuals. Coordinate all customer service issues with the managers and created reports. Handled daily customer files and calls with proper documentation Skills Used
Paying attention and good customer service presentation and having patience Cashier
Walmart-Wentzville, MO
January 2013 to December 2014
Responsibilities
Creating customers and asking how there experience was while shopping at our store while checking them out
Skills Used
Typing, listening and paying very close attention
Account Executive
Marketing Plus-St. Louis, MO
October 2013 to November 2014
Responsibilities
Set companies up for their business phones and cell services. I am an authorized dealer for T-Mobile and we give employees there corporate rates and discounts Accomplishments
I am currently at the leadership level under assistant manager Skills Used
Listening, communicating skills, typing, writing and reading Server/Hostess
T.G.I Fridays-St. Louis, MO
2012 to 2014
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
Customer Service Representative
Soft Surroundings Call Center-St. Louis, MO
March 2013 to June 2013
Responsibilities
Answering phone calls placings customer orders and tracking customers orders, and answering questions if asked about different products that we sold giving mesurments and sizing and the different types of materials used to make the products, and telling were items were made from Accomplishments
I recieved bonuses and customer service rep of the month Skills Used reading, typing, communication skills, listening skills, and staying respectful Sales Associate
Fashion House DNA Boutique-St. Louis, MO
June 2011 to April 2013
Position Profile:
•. Devise marketing plans and effective store strategies to improve sales
•. Create store presentations, ideas, and concept to successfully promote store merchandises
•. Build strong client base through effective promotional marketing
•. Present new marketing strategies to widen audience reach
•. Ensured effective high quality customer service to customers
•. Provided customers with information about bra fittings
•. Arranged, organized, and displayed merchandise
•. Processed sales transactions, returns, and ensures that all related documentation is accurate and complete
•. Assisted with the presentation of window displays, promotional presentations, and sales programs as assigned.
•. Answered telephone calls courteously and provides callers with information as requested
•. Fold, and organized all clothing
•. Arranged, displayed merchandise
•. Processed sales transactions, returns, and ensures that all related documentation is accurate and complete
•. Organized and incorporated creative sales strategies
•. Answered telephone calls courteously and provides callers with information as requested
•. Women's shoes, organized and assisted all customers with their sizes
•. Ensured effective high quality customer service to customers Associate
Benchmark Health Care-Saint Charles, MO
July 2012 to January 2013
Provided services to the customers on calls. Resolving issues for customers on call creating database for the customers updating reports for the customers explaining health care plans to customers on call Secretary
Amazing Heating and Cooling-St. Louis, MO
January 2012 to January 2013
Position Profile:
• Answering phone
• Set up appointments
• File/fax papers
Sales Associate
Advantage Sales and Marketing-Maplewood, MO
July 2010 to November 2011
Demo
Position Profile:
• Greet the customers around the store
• Smile and try to sell the product their interested in • Cook demo samples in Sam's Club warehouse Education
Pharmacy Tech Vatterott-St. Louis, MO
January 2013 to December 2015
Music
Mineral Area College Farmington-Farmington, MO
January 2010 to December 2011
Diploma
University City High School St Louis-St. Louis, MO January 2004 to December 2007
General Studies
St. Louis-St. Louis, MO
Skills
• Clinical Pharmacy Experience
• Typing
• Help Desk
• Presentation Skills
• Writing Skills
• Order Entry
• Leadership
• Skills -Team orientated -Great communication skills -Leaderships skills (self-manage and self- motivated) but is able to follow directions as well -Great problem solver -Great work ethics - Computer skills -speak clearly -phone skills -Team orientated -Great communication skills - Leaderships skills (self-manage and self-motivated) but is able to follow directions as well -Great problem solver -Great work ethics -Computer skills -speak clearly -phone skills
• Compounding Medications
• HIPAA
• Account Management
• Hospital Experience
• Laboratory Experience
• Pharmacy Technician Experience
• Medical Terminology
• Insurance Verification
Certifications and Licenses
Pharmacy Technician License
Contact this candidate