Business Development Client Success

Jacqueline Goodpaster

******.**********@*****.*** 765-***-****

LinkedIn: https://www.linkedin.com/in/jackie-goodpaster-a961a026a

Professional Summary

Dynamic and strategic operations leader with over 20 years of experience driving performance, growth, and team excellence across high-volume, customer-centric environments. Expert in developing scalable systems, optimizing KPIs, and leading cross-functional initiatives that deliver measurable business outcomes. Passionate about mentoring teams, building culture, and executing strategies that align people, performance, and profit. Now seeking to leverage transferable leadership skills in a new challenge within operations, client success, or business development.

Core Competencies

Strategic Operations & Business Planning

Leadership Development & Team Building

Training, Coaching & Performance Optimization

KPI Management & Process Improvement

Client Success & Stakeholder Communication

Sales Enablement & Revenue Growth

Marketing Execution & Brand Engagement

Event Planning & Project Management

Cross-Functional Collaboration

Professional Experience

Training & Operations Leader Applebee’s (Dine Brands Global)

2007 – 2019

Promoted through multiple roles—from Server and Bartender to top-performing Bar and Service Manager—based on consistent performance and leadership.

Recognized as one of the highest-achieving managers nationwide, known for operational excellence, team leadership, and service quality.

Selected as a Training Manager responsible for developing and mentoring new managers across multiple markets.

Authored official training materials and implemented tactical strategies that improved team performance and guest satisfaction.

Invited to speak at high-level company conferences to share best practices, leadership tools, and scalable solutions proven successful in high-volume stores.

Played a key role in shaping brand-wide training protocols and driving culture change through performance-based leadership.

Bar Operations Advisor & Bartender The Barrel – Estes Park, CO

2019 – 2021

Served as a lead bartender in a high-traffic craft beer and cocktail venue known for its unique outdoor setting and rotating selections.

Partnered with the owner to implement business development practices (BDPs) that improved customer service, team efficiency, and overall profitability.

Advised on inventory management systems, staffing strategy, and service protocols to support sustainable growth.

Introduced streamlined workflows and training practices that elevated guest experience and improved team performance.

Business Operator Cooper’s Pub – Kokomo, IN

2022 – April 2025

Solely operated and led all aspects of a downtown pub with zero working capital, navigating financial constraints and market challenges with agility and strategic foresight.

Maintained business continuity and profitability under intense pressure, often making critical decisions with limited resources.

Managed staffing, scheduling, and performance for a small but high-performing team.

Built strong vendor relationships, negotiated pricing, and optimized inventory practices to control costs.

Led local marketing initiatives, community partnerships, and events that boosted brand recognition and customer loyalty.

Created streamlined systems for service flow, accountability, and guest satisfaction, sustaining operations through volatility.

Demonstrated true entrepreneurial resilience and leadership under adverse conditions.

Early Career – Service & Operations Roles

1999 – 2007

Built a strong service foundation in fast-paced, customer-focused environments.

Demonstrated early leadership qualities, teamwork, and an aptitude for high-pressure problem solving.

Education & Professional Development

Ongoing Leadership & Business Development

- Mentored by industry-leading professionals in operations, team strategy, and organizational growth

- Continuous field-based learning in high-volume leadership, systems design, and people development

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