Customer Service Store Manager
Resume:
LATANYA SAMS
PROFESSIONAL SUMMARY
Skilled Production Worker offering 3 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
SKILLS
• Networking • Recruiting
• Hiring • Coaching and Team Development
• Driving Results • Visual Merchandising
• Operational Budgeting • Payroll Management
• Customer Service
WORK HISTORY
March 2023 - Current
Design Molded Plastics - Machine Operator, 8220 Bavaria Dr E, Macedonia March 2022 - April 2023
MUM Industries - Machine Operator, 8989 Tyler Blvd, Menter OH 44060 Followed detailed instructions to operate machines with accuracy and produce quality products.
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Set up and adjusted equipment and properly configured machines for daily operation.
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Followed detailed instructions to operate machines with accuracy and produce quality products.
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Set up and adjusted equipment and properly configured machines for daily operation.
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• Complied with company and OSHA safety rules and regulations. ***********@*****.***
Cleveland, OH 44125
Bold Profile
EDUCATION
High School Diploma
East High School, 1349 E 79th
ST, Cleveland OH 44103
June 1994
January 2016 - March 2022
Jimmy Jazz - Store Manager, Richmond Heights
January 2015 - January 2016
Walgreens - Sales Lead, South Euclid
January 2012 - January 2015
Jimmy Jazz - Assistant Manager, Richmond Heights
January 2006 - January 2012
JCPenny - Replenishment, Richmond Heights
• Managed store budget through sales, staffing, operations, and inventory Drove consistent results through recruiting staff, training standards and expectations, and developing deep clientele relationships
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• Executed monthly floorsets to visual standards.
• Maintained and managed cash flow through 8 registers
• Developed a team of 8+ people through various departments in the store
• Suggested new products that resulted in 23% increased earnings.
• Demonstrated and lead excellent customer service experiences Trained and coached the development of employees to maximize performance in customer service
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Implemented a training course for new employees which lead to more accurate training and an increase in profitability.
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• Breaking down and putting out merchandise in a timely fashion
• Reset, customer planning, markdown management
• Maintained and implemented a plan to run the shoe department. REFERENCES
• Tamika Holliday, 216-***-****, Personal Reference
• Tashara Harper, 216-***-****, Networking Business Partner
• Saleana Grayson, 216-***-****, Personal Reference
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