Admin Support Medical Records

Amanda Ramirez 832-***-**** : **************@*****.***

Greenburg, Grant and Richards Inc. Admin Support: Houston, TX Dec 2023 - Present

● Process request from collector, draft request for attorney and be point of contact between Attorney and Collector until letter has been completed.

● Process request from collector to obtain a signed and executed Suit Auth from client and be the point of contact between client and collector.

● Settlement Letters (SIF); process request from collectors and or clients for a signed and executed Settlement / Paid in full letter.

● Review Bankruptcy letters, update system to reflect bankrupt status on business.

● Process New Placement request from client, review & ensure account meets criteria to place under collections, be point of contact between client and collector to ensure all proper documents have been provided for a collections pursuit.

● Review client and collector requests that warrant a request to reopen an account to continue pursuitment.

● Review client assignments, ensure accounts are properly processed and placed under collections per client status.

● Review Client Recall accounts; close accounts listed per client and notify clients once request has been completed.

● Phone Time Summary; collect daily, weekly, monthly, quarterly and yearly phone time for each collector from each department

● Fee Sheet Summary; collect daily and monthly fee collected per collector, and email when appropriate.

● Closeout Meeting Report; create EOM report for DOO to include; each collector’s, phone time, highest paid fee, highest total fee amount for the month, highest phone time for the month. Collector of the month from each department, announcement of new employee’s, promotions/ demotions. Regal Estates of League City Assistant of Resident Program: League City, TX June 2023 - Nov 2023

● Responsible for planning and executing daily activities for residents to keep entertained for the day this may include playing bingo, creating arts and crafts, painting, Trivia, Memory Games, Exercise, Meditation.

● Responsible for planning and coordinating weekly outings for residents this includes Field Trips, Lunch outings, Theater Shows, Beach, grocery shopping, retail shopping.

● Responsible for assisting the Department Director budgeting for the month, creating a monthly calendar with activities and entertainment.

● Assist residents in daily task to include: putting hearing aids in, assist in transfer from wheelchair to chair, assist resident to designated area when needed, provide emotional support for residents

Consultants In Pain Medicine New Patient Coordinator:San Antonio, TX March 2021 - Nov 2022

● Responsible for the effective operations of the clerical, billing, admissions/registration and patient scheduling aspects of the Physical Medicine and Rehabilitation/ Sports Medicine clinic; cross-trained to provide other duties, as needed.

● Established and maintained record keeping and filing systems; sorted and filed correspondence, records and other documents.

● Interacted with patients and acted as a liaison between patients and providers; received and screened telephone calls and notified appropriate personnel.

● Responded to inquiries concerning department/unit activities and operations requiring in line with Hospital policies and procedures. Medical Records Specialist

● Prepared new patient medical records and progress notes daily prior to patient visit, check-in patients, provide patient documentation forms for patient completion, and obtain managed care referrals with assistance of patient access/registration.

● Maintained records, charges for services, handles patient referrals, taking and distributing minutes of meetings, preparing work orders, purchase orders or bills, and processing timecards and so forth.

● Provided general office support with a variety of clerical activities and related tasks; relieves superior(s) of routine administrative details where errors are likely to cause moderate costs.

Balfour Assisted Living Concierge:Denver, CO (Part time) Oct2019-Feb2021

● Responsible for assisting guests with various tasks related to their visit and for providing information about the facility and the local vicinity; process special requests for services including, but not limited to, dentists, doctors, childcare, florists, etc.

● Processed and delivered messages for guests; retrieved mail, small packages for guests as requested; arranged and confirmed recreational, business and dining activities both inside and outside the facility for guests.

● Responded to guest inquiries and requests and resolved issues in a timely, friendly and efficient manner. Presbyterian St Luke's - HCA Secretary IV: Denver, CO Nov2017-March2021

● Responsible for the effective operations of the clerical, admissions/registration and patient scheduling aspects of the Outpatient Physical and Occupational Sports Therapy clinic; cross-trained to provide other duties, as needed.

● Established, maintained and revised record keeping and filing systems; classifies, sorts and files correspondence, records and other PT /OT related documents.

● Interacts with patients and act as a liaison between patients,Therapist and Insurance companies; receives and screens telephone calls and notifies appropriate personnel or records messages.

● Responds to detail inquiries concerning department/unit activities and operations requiring full understanding of Hospital policies and procedures.

HIM Specialist

● Responsible for ensuring the medical records chart is complete with necessary legal medical documents with appropriate physician signature.

● Responsible for collecting all discharge patient charts from each unit in the hospital and preparing in legal medical order for scanning into the EMR system.

● Act as a liaison between providers and coders to ensure all queries are answered and submitted in a timely manner.

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