Human Resources
Resume:
Tamisha
Scruggs
Currently planning to relocate to Florida
*******.*******@*****.***
https://www.linkedin.com/in/tamisha-scruggs-4b93663a/
Human Resources Generalist that is a dedicated individual seeking a position that will utilize my interpersonal skills to benefit the goals of the company. I desire to obtain a position that will enable me to use my ability to work well with people. I have a positive attitude, and I am seeking a company that will allow me to achieve company targets with an opportunity to leverage my talents.
SEPTEMBER 2022 – DECEMBER 2022 Benefits Specialists/Genuine Parts Company/Napa Auto Parts Atlanta, Georgia
Corrected employee work record history to ensure most accurate and up-to-date information
Explained employees existing health benefits, vacation time, benefit eligibility, and open enrollment timeframes
Assisted employees with signing up for company health benefits via phone and email
Answering employee inquiries via phone and email
Creating and maintaining a positive and responsive work environment for employees needing assistance with benefits
Corrected employee work record history to ensure most accurate and up-to-date information
Explained employees existing health benefits, vacation time, benefit eligibility, and open enrollment timeframes
Assisted employees with signing up for company health benefits via phone and email
Corrected time card issues via ticket submissions
MARCH 2022 – MAY 2022 Employee Services/Warner Media Atlanta, Georgia
Review, update, and revise company hiring practices, vacation, and other human resources policies
Answering employee inquiries via phone and email
Creating and maintaining a positive and responsive work environment for employees needing assistance with Time entry inquiries, Payslip reprints,
W-2 reprints
Corrected time card issues via ticket submissions
OCTOBER 2019 – JANUARY 2020
Certified Pharmacy Technician (CPhT)/Briova RX Pharmacy, Marietta, GA. Filling New Customer Prescriptions
Refilling Current Customer Prescriptions
MARCH 2019 - OCTOBER 2019 System Status Controller/911 Call Taker/Grady Memorial Hospital, Atlanta, Georgia Taking Emergency 911 calls via the Emergency CAD system
Assisted with life saving medical instructions while patients waited for the ambulance to arrive to further assist
Assigned ambulances to the appropriate post to stage for their next emergency assignment
OCTOBER 2018 - MARCH 2019 Dispatcher/Deliv Alpharetta, GA Assisting Delivery Drivers with Routes and Deliveries
Answering calls/emails regarding delivery status
JANUARY 2015 – MAY 2018 Communications Operations III/Comcast, Atlanta, GA Troubleshooting Comcast Xfinity Video, Xfinity Voice, Xfinity Home and Xfinity Internet
Activating Comcast Xfinity Video, Xfinity Voice, Xfinity Home and Xfinity Internet
Creating and Rescheduling jobs for the technician when in the customer's home
Assisting other employees via the support channel
Answering emails in escalation inbox
APRIL 2012 to SEPTEMBER 2014 Dispatcher/Administrative Assistant/Satellites Unlimited Handled a multi-line switchboard
Keeping track of the status of the technicians and their job performance
Answering incoming calls from customer regarding appointments, their satellite service and troubleshooting minor service issues
Answering customer inquiries regarding the services the company offers
Assisting installers with directions and customer inquiries
Resolved customer concerns in both and inbound and callback setting
Skills
Microsoft Office, Windows XP, and Windows Vista, Widows 7, Windows 8, Windows 10
Fancy Software AMDCOS Billing System Fancy Software
CSG Billing System
Salesforce
Certified Pharmacy Technician (CPhT)
Education
MAY 2014
Candidate for Bachelor's Degree in Business Management Strayer University/Atlanta, GA
JUNE 2006 Associates Degree in Business Management City College of Fort Lauderdale/Fort Lauderdale
Contact this candidate