Support Specialist Collections
Resume:
Patricia Dominguez
Hereford, TX ***** 806-***-**** *****************@*****.***
PROFESSIONAL
SUMMARY
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Professional collections specialist with strong background in managing receivables and optimizing cash flow. Proven track record in resolving overdue accounts and implementing effective collection strategies. Known for fostering team collaboration and adapting to changing needs to achieve results. Skilled in negotiation, communication, and maintaining positive client relationships. Highly reliable and focused on delivering measurable outcomes. SKILLS • Strong negotiation skills • Client confidentiality
• Debt recovery expertise • Skip tracing
• Credit control proficiency • Credit reporting
• Active listening • Decision-making
• Collections • Account review
• Account reconciliation • Outbound calling
• Goals and performance • Call center experience
• New hire training • Bookkeeping
• Records management • Performance improvements
• Financial management • Credit and collections
• Payment acceptance • Finance
• Balance collection • Time management
• Customer service • Teamwork and collaboration
• Multitasking • Problem-solving abilities
• HR processes • International HR
• HR policies and procedures • HR technology
• HR business processes • HR policy formulation
• ADP • Salesforce
• Slack, Zoom, Googe Chats • Computer skills
• Critical thinking
P D
WORK HISTORY CREDIT & COLLECTIONS COORDINATOR 09/2024 to CURRENT Sunrun Remote
Processed incoming payments and updated customer accounts in billing system.
•
Assisted in maintaining accurate records of outstanding invoices and payment history.
•
Communicated with customers regarding payment statuses and resolved inquiries promptly.
•
Collaborated with team members to streamline collections procedures for efficiency.
•
Developed strategies for effective follow-up on overdue accounts and disputes.
•
Participated in training sessions to enhance knowledge of collections software tools.
•
Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
•
Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
•
Ensured compliance with all relevant regulations and industry standards pertaining to debt collection activities.
•
HR&PAYROLL 01/2022 to 08/2024
Sunpower Remote
Provided administrative support during annual benefits enrollment periods resulting in a simplified process for both HR professionals and employees alike.
•
Played an integral role in the success of fundraising concerts, raising awareness and support for charitable causes through captivating performances.
•
Streamlined payroll processing through automation initiatives, improving accuracy while reducing time spent on manual tasks.
•
Evaluated student progress through regular assessments, modifying teaching strategies as needed for optimal results.
•
Developed and implemented policies and procedures to ensure consistent application of payroll practices throughout the organization.
•
Supported business expansion efforts through detailed financial modeling and risk assessments of potential acquisitions or investments.
•
Mentored junior HR team members in areas such as recruitment, benefits administration, payroll processing.
•
Collaborated with the HR department to align payroll policies with company objectives and employee benefits programs.
•
• Demonstrated strong interpersonal skills through compassionate interactions with diverse patient populations during sensitive vascular exams.
Optimized payroll processes through continuous review and analysis of procedures, recommending improvements where necessary.
•
Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
•
Reduced errors in payroll processing through meticulous attention to detail, solid understanding of regulations, and thorough review procedures.
•
Managed a diverse portfolio of clients, maintaining consistent communication throughout their mortgage journey to ensure timely progress toward homeownership goals.
•
ADMINISTRATIVE ASSISTANT/PERMIT COORDINATOR 01/2021 to 01/2022 Sunpower Remote
Managed scheduling and coordination of meetings for senior management, ensuring efficient use of time.
•
Developed and maintained filing systems to enhance document retrieval and organization.
•
Assisted in preparation of reports and presentations, contributing to team communication effectiveness.
•
Streamlined office procedures, improving workflow efficiency and reducing redundancies.
•
Maintained inventory of office supplies, facilitating timely procurement and cost control.
•
Coordinated permit applications, ensuring compliance with local regulations and deadlines.
•
Reviewed documentation for accuracy, identifying discrepancies to maintain project integrity.
•
Analyzed permit data to identify trends, enhancing forecasting for future projects.
•
Maintained comprehensive records of permits, improving retrieval efficiency and tracking status updates.
•
Developed process improvement initiatives that enhanced the overall permit review workflow efficiency.
•
Managed permit application submissions, resulting in faster approval times for clients.
•
Resolved permitting issues promptly, minimizing delays for construction projects.
•
Expedited permit approvals by effectively communicating project details to relevant authorities.
•
ER/CLINIC CLERK 10/2017 to 01/2021
HRMC Hereford, TX
• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
Processed patient intake forms, ensuring accurate data entry and compliance with privacy regulations.
•
Coordinated communication between medical staff and patients to facilitate seamless workflow.
•
Implemented electronic health record (EHR) updates, improving information accessibility for clinicians.
•
Developed filing systems that improved retrieval speed of patient records, reducing wait times for staff and patients.
•
Assisted in training new clerks on administrative procedures and clinic protocols for enhanced team performance.
•
Addressed patient inquiries promptly, enhancing overall satisfaction and reinforcing positive clinic reputation.
•
Facilitated new patient prescriptions, refills and prescription pre-authorizations.
•
• Used electronic systems to enter provider orders and retrieve test results. Kept track of important deadlines, ensuring timely renewal of licenses and certifications for clinic staff members as needed.
•
Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
•
EDUCATION Bachelor of Science Accounting EXPECTED IN 12/2025 Miller Motte, TN
Business Administration And Management 03/2024
Miller Motte, TN
Contact this candidate