Customer Service Representative
Resume:
Barbara Leonard-Washington
Dover, PA *****
***.*******@*****.***
U.S. Citizen
Work Experience
*/**-*/** ***** Food Store
In-Store Shopper & Dairy Department Stocker
Dover, Pennsylvania
At Giant Food Stores, I worked as a Customer Shopper and in the Dairy Department, where I gained hands-on experience in order fulfillment, inventory rotation, and safe food handling. As a Customer Shopper, I accurately selected and packed customer orders, ensured product freshness, and provided timely service. In the Dairy Department, I stocked shelves, checked expiration dates, rotated inventory using FIFO procedures, and followed proper safety protocols for handling and storing perishable dairy products. This role strengthened my attention to detail, time management, and knowledge of food safety standards.
12/22-10/23 Amynta PDP Group
Customer Service Representative
Cockeysville, Maryand
As a customer service representative my goal is to service and support agents and carriers over the phone, through email or chat, to service existing accounts in a high volume environment, answer incoming calls with a positive and service oriented attitude, deliver a high level of customer satisfaction. Maintain a continual working knowledge of our client’s products, service and promotions as well as research, resolve and communicate information back to the customer in a clear and educated manner. Duties also include research and ordering of duplicate titles for BMW when titles have been misplaced
or damaged, which include completing DMV replacement applications either online or via data entry printed hard copy.
10/2010-06/2022 Home Daycare Provider
Owner and Operator of Mrs. Bab’s Developmental Daycare
Randallstown, Maryland
Managed a full time small home daycare; provided a fun and safe environment for children to grow and learn. Staff of two whose task was to provide a full cycle care to children ages 6 weeks to 5 years old. The environment developed of strong minds and self-esteem while also encouraging socialization. Developed a fire escape plan, an emergency disaster plan, monthly escape plans, fire drills, and kept abreast of state and federal regulations. Ensured staff and I attended required continuing education courses. Staff was responsible for performing daily activities, scheduling activities, meal planning, and potty training. Developed enriched curriculum for all age’s 6-weeks through 5 years. I complied with all state regulations for maintained certifications and state licensing. Managed business, payroll, accounting, and annual activity planning. Ensured clients were provided with superior customer service, while also providing family structured environment.
Education
The Medix School Towson, MD
Medical Assisting Program
CCBC Catonsville MD
Computer Programming Undergraduate (3 years )
Celebree Learning Center Cockeysville MD
Early Childhood Development
Skills and Certifications 10+ years
Shopping, organizing and Delivery
Supervisor
Safety and Security
CPR and First Aid Infant Adult and Child
Data Entry
Bookkeeping
Schedules and routines
Meal Prep
Emergency Preparedness
Meal Planning and Prep
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