Program Coordinator Customer Service

VAIDEHI SHARMA (She/Her)

New York, NY ***********.******@****.*** +1-551-***-**** LinkedIn

EDUCATION

Pace University, Lubin School of Business New York, NY Bachelor of Business Admiration (BBA) in Hospitality and Tourism Management, Minor in Marketing May 2027 WORK EXPERIENCE

NYC Seminar and Conference Center New York, NY

Assistant Event Manager December 2024 – Present

• Coordinating logistics for 10+ events per month, supervising guest engagement and catering services, achieving a 100% on-time execution rate.

• Maintaining and updating data for 20+ client accounts, ensuring accuracy and improving data integrity by 25%.

• Assisting in resolving catering issues and logistical challenges, achieving a 95% resolution rate within 24 hours.

• Collaborating with event managers to streamline processes, reducing setup time by 20% through effective planning and communication.

• Engaging with clients and vendors to build relationships, contributing to a 15% increase in repeat business. Pace University New York, NY

Pre-College Program Coordinator June 2024 – July 2024

• Developed strong relationships with 5-10 students, providing guidance and support in their academic pursuits.

• Managed high-stress situations, maintaining professionalism under pressure while resolving disputes and conflicts.

• Executed excellent customer service to students and parents, addressing inquiries and concerns promptly.

• Facilitated the planning and execution of orientation programs for up to 45 students, ensuring a smooth transition.

• Coordinated logistics for special events like guest speakers, panels, and city tours to enrich the campus experience VOLUNTEER

Modern Day Wife February 2025

• Managed event sign-in for 200+ attendees, ensuring a smooth and welcoming check-in experience.

• Assisted as backstage staff during the runway fashion show, coordinating with models and designers to ensure timely outfit changes and transitions.

• Contributed to assembling 150+ swag bags, ensuring accuracy and quality control for event giveaways.

• Worked collaboratively in fast-paced event environments with event staff to manage high-pressure situations and maintain event flow, contributing to the event's overall success. VIRTUAL WORK EXPERIENCE

Moreton Bay Regional Council Careers in Tourism: Event Operations Job Simulation November 2023

• Completed a micro internship that provided an opportunity to explore the experience of working in event operations.

• Developed and applied effective communication strategies to resolve client complaints, ensuring conflict resolution.

• Gained an understanding of the purpose of a Run Sheet (Event production schedule) and how to develop one. ACADEMIC PROJECTS

Biz Cafe September 2023 – December 2023

• Collaborated with a team of 4 peers to develop comprehensive business plan for revenue-generating café simulation.

• Curated engaging content for digital marketing campaigns leading to a 15% simulated increase in customer traffic.

• Analyzed weekly financial documents, balance sheets, and sales to order inventory and assign employee wages. ACTIVITIES

Lubin Society, Events and Marketing Team January 2025 – Present Hospitality and Tourism Management Association, Vice President January 2024 – May 2024 SKILLS

Technical: Microsoft Office G-Suite Adobe Canva Project Management Photoshop Language: English Hindi

Other Skills: Event Logistics Program Coordination Data Management Creative Problem Solving

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