Project Manager Customer Service

Amy Sullivan

Lehi, UT *****

321-***-**** **.**********@*****.***

WWW: Bold Profile

PROFESSIONAL SUMMARY

Project manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, risk assessment, and data migration. Strong focus on team collaboration, fostering a client-facing results-driven environment, and adapting to changing needs. Known for consistent reliability, leadership, and effective communication, with a track record of enhancing Customer Satisfaction through engagement and feedback.

SKILLS

• Notary public certification • Client relationship building

• Detail-oriented • Meticulous attention

• Continual learning • Customer service

• Problem-solving • Attention to detail

• Problem-solving abilities • Reliability

• Excellent communication • Self motivation

• Interpersonal skills

WORK HISTORY

LOAN SIGNING AGENT 07/2023 to Current

Utah Notary Connect - Utah

Conducted over 450+ loan closings for escrow offices, working closely with escrow officers, real estate agents, and external clients and loan officers

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Ensured all documents were properly signed, dated, and stamped, with no missing signatures or errors, maintaining meticulous record-keeping for data integrity

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Maintained excellent customer service with all parties involved, keeping transactions on schedule and enhancing customer supportability through proactive communication

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Adapted to last-minute signings and challenges, demonstrating problem-solving skills and efficiency while managing project timelines

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Provided a professional and personable signing experience, treating signers with respect and care.

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PROJECT COORDINATOR & FINANCE/ACCOUNTS RECEIVABLE 01/2024 to 09/2024 Nivo Solar - Lehi

Managed finance-related projects, including accounts receivable tasks, using CRM software and the company's internal database

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Coordinated project documentation, milestones, and financial goals with internal teams and stakeholders

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Ensured compliance with industry regulations and maintained accurate financial records while assisting in transaction management

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Supervised 50+ projects from project start through delivery by prioritizing needs and delegating assignments, focusing on the sales process.

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Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.

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PROJECT MANAGER 03/2021 to 12/2023

Encor Solar - Lehi

Successfully managed 75 or more projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals, ensuring timely revision and adjustment of strategies as needed.

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Facilitated seamless communication between departments, serving as a key liaison, ensuring operational efficiency and creating a collaborative culture

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Managed budgets, tracked expenses, and implemented cost-saving measures through innovative approaches

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Coordinated with crews, city offices, and utility companies for project completion and approvals, enhancing the overall technical service delivery.

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Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

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Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

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EDUCATION

UpGrad - Online

PMP/PMI, 09/2024

Utah Lieutenant Governor's Office - Salt Lake City, UT Commissioned Notary Public, 04/2023

Health Coach Institute - HCI - Boise, ID

Certified Transformational Life Coach, 08/2018

Florida Division of Insurance - Tallahassee, FL

Health, Life & Variable Annuities (2-15), 06/2016

Institute of Integrative Nutrition - New York, NY

Integrative Health Coach, 12/2013

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