It Support Information Technology

Natasha Calderon

**** ***** ********** ****

Email: ***************@*****.*** Phone: 571-***-****

Professional Summary

Motivated and compassionate professional transitioning from a strong background in customer-facing roles and culinary operations into Information Technology. Recently completed the Google IT Support Professional Certificate, gaining foundational knowledge in troubleshooting, networking, operating systems, system administration, and security. Known for attention to detail, fast learning, and a natural ability to support others through patience and clear communication.

Technical Skills

- Troubleshooting Hardware/Software

- Operating Systems (Windows, Linux basics)

- System Administration (Users, Permissions)

- Networking Basics (DNS, IP, VPNs)

- Ticketing Systems & Remote Support Tools

- Google Workspace & Microsoft Office

- Customer Service & Communication

- Safety & Compliance Awareness

Education & Certifications

Google IT Support Professional Certificate

Coursera Completed June 2025 Score: 84.17%

Gained hands-on experience with IT support tools, troubleshooting, OS, networking, and cybersecurity fundamentals.

Learning How to Learn: Powerful Mental Tools

Coursera / Deep Teaching Solutions Completed October 2022 Score: 84.51%

Mastered practical learning frameworks and productivity techniques for mastering complex subjects.

GED

Mid-Manhattan Adult Learning Center, NY

Work Experience

Cook Aramark, FDIC – Arlington, VA

May 2016 – May 2018

- Operated kitchen machinery with precision, ensuring safety and quality standards were met.

- Managed multiple tasks under pressure, maintaining a clean and organized workstation.

- Collaborated with team members to serve large-scale daily operations — similar to managing user issues in IT support.

Grill/Cook Marymount University – Arlington, VA

August 2015 – April 2016

- Followed structured recipes (SOPs), monitored timing and output — skills aligned with system procedures and protocols.

- Communicated with team and customers clearly, a strength in help desk roles.

Fish Dept. Worker Giant Supermarket – Falls Church, VA

July 2015 – August 2015

- Delivered product knowledge and service directly to customers, adapting to various personalities and needs.

Waitress/Hostess IHOP – Bronx, NY

March 2015 – June 2015

- Maintained customer satisfaction in fast-paced environments — ideal for handling technical support under pressure.

Home Attendant Private Client – Bronx, NY

September 2013 – June 2015

- Assisted with daily care and wellbeing. Built strong emotional intelligence and attention to detail.

Additional Strengths

- Fast learner with strong emotional intelligence

- Calm under pressure and focused on solutions

- Excellent listener and communicator

- Able to work independently or in a team

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