Looking remotely
Resume:
Summary
Competitive and hard-working person, self motivated to succeed with an insatiable passion for knowledge. Works well with others to provide desired results. Dedicated to exceeding expectations in all areas. Adds a fresh and fun element to the work environment while maintaining professional behavior. Experience
Native Flowers
Sales Manager • Brandywine, MD
Creating bouquets, centerpieces, wreaths, corsages, and other floral arrangements. Selecting and arranging flowers based on customer preferences, occasion, and budget. Assisting customers with their floral needs, offering advice on flower selection and care. Maintaining and caring for fresh flowers and plants, ensuring their quality and longevity. Maintaining a clean and organized workspace.
Cleaning and maintaining floral coolers and storage areas. Genesis Motor America
Case Manager • remote
Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes Facilitated regular meetings with clients to review goals, address barriers, and track progress Conducted thorough assessments to identify client needs and develop individualized care plans Monitored program effectiveness through data collection, analysis, and reporting Implemented evidence-based practices into daily work routines for improved client outcomes Concentrix
Tech Support Specialist • Remote
Listening, questioning, clarifying, empathizing, and using appropriate language and tone to understand customers' problems and explain solutions
Interacting effectively with customers
Asking the right questions to understand issues and identify solutions Understanding operating systems, hardware, software, networking, and troubleshooting Following SOP's to guide customers in resolving issues 4PatientCare
Technical Support Specialist • Remote
Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
Identified potential sales and cross-selling opportunities and informed supervisor. Resolved 5 technical support inquiries per day.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Install and configure software and computer systems. Troubleshoot and resolve issues with software or hardware. Mark McGee
Fort Washington, MD and Salt Lake City Utah
*************@*******.***
02/2020 - 09/2021
01/2018 - 01/2019
01/2016 - 01/2018
08/2015 - 12/2015
03/2014 - 05/2015
01/2012 - 10/2013
Walk colleagues or clients through steps to help them resolve their technical problems. Resolved diverse range of technical issues across multiple systems and applications for customers and end- users across various time zones.
Comcast
Disconnect Specialist and Technical Support • Sandy, UT Effectively communicated on inbound and outbound calls Explained all options to customers to provide best solution Assisted other agents with escalated calls
Met company quality standards
Consistently improved on quality metrics
Self motivated to complete tasks in a remote work environment Assisted in developing new plans and systems for the department to improve service Conservice Utility Experts
Account Manager/Customer Service Representative • Logan, UT Managed a group of client properties
Provided accurate and timely analysis and billing for assigned properties Used critical thinking and analytical skills to ensure all work exceeded expectations Worked closely with clients to address needs and resolve any concerns Maintained relationship with clients through excellent written and verbal communication skills Met departmental goals of minimum 99% timeliness and 99% accuracy to maintain company standards Verizon
Sales Manager • Logan, UT
Insured the sales team was motivated on the shift by setting the tone and creating a positive environment Found new prospective clients and demographic areas Taught sales team multiple strategies to convert leads, have effective communication, follow-ups and attitude Analyzed sales numbers to find weaknesses and promote growth through various cost saving opportunities Met national sales operational requirements
Scheduled, assigned, and followed up with employees regarding work and improvement Walmart
Dairy/Frozen Associate/Deli Clerk • Ephraim, UT
• Worked well with others on the team
• Lifted up to 60 lbs
• Read and understood all information and directions
• Knowledge of product
• Demonstrated ability and willingness to learn multiple tasks and technical requirements on the job
• Verizon Wireless Ensignal, Logan/Price, UT-Store Manager Giant Food & Drug
Bakery Manager • Burke, VA
Prepared, baked, packaged, priced, and merchandised cakes, pies, rolls, muffins and other baked goods Informed customers about bakery products on services Offered samples and other incentives to drive sales Worked with equipment such as ovens, proofers, and store intercoms Safeway Food & Drug
Deli Clerk • Fairfax, VA
Provided premier customer service, including greeting guests and responding to question Maintained standards for product freshness and sanitation Dynamically sold product by providing all needed info Selected and packaged orders
12/2012
12/2018
Filed and maintained product and displays
Operated cash registers and other needed machines/equipment Skills
Self Motivation, Organization, Time Management, Maintain Composure, Inbound & Outbound, Calling, Flexibility, Team Player, Reliable, Detail-Oriented, Multi-tasking, Customer service, Computer literacy, Communication skills, Time management, Leadership, English, Microsoft Office, Technical Support, Sales Experience, HubSpot, Accounts Payable, Accounts Receivable
Education
Lake Braddock Secondary School
General Studies • Burke
Stevens Henager College
Medical Specialties • Logan City
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