D C Social Media

Smith Mamboh

***********@*****.***

240-***-****(vp) 240-***-****(text)

OBJECTIVE: A Business Entrepreneur major seeking an internship and utilizing the knowledge and skills to thrive in the business world.

EDUCATION:

Gallaudet University, Washington, D.C.

Major: Business Administration

Cumulative GPA: 3.42

Expected Graduation: May 2025

EXPERIENCE

Gallaudet University, Washington, D.C. October 2024 - May 2025 Commuter Program Assistant

● Serve as the primary point of contact for approximately 30 off-campus/commuter students daily through front desk support, phone, email, and in-person interactions.

● Assist with planning, logistics, and promotion of student engagement events, including Commuter Appreciation Days and educational workshops.

● Design and distribute an average of six event flyers; manage social media campaigns and analyze performance metrics to enhance outreach and engagement.

● Maintain accurate records and databases; contribute to the creation of newsletters and perform general administrative duties to support departmental operations. Gallaudet University, Washington, D.C. August 2024 - May 2025 Customer Service Assistant

● Serve as the first point of contact for clients via walk-in and video phone; assisted with IT Service Desk ticket submissions.

● Manage equipment pickups/drop-offs and monitor computer lab operations

● Maintain and troubleshoot lab equipment, including printers; ensured secure and appropriate lab access.

● Provide courteous support to students, assist with tech-related inquiries and complete assigned projects.

● Attend staff meetings and stay updated on internal communications and protocols. Disney World, Orlando, FL May 2024- August 2024

Summer Intern

● Assisted with Night drop laundry and prepared for sorting for employees

● Portal Assistance/Greeter by scanning the room

● Assisted with guests on National Security Agency/Speed Rail

● Issued Count with incoming/outgoing guests, inventory on stock accessories

● Kept the dressing rooms clean and ensured costumes were put up Enterprise Rent-A-Car, Arlington, VA June 2023- April 2024 Automotive Driver

● Drive and deliver vehicles locally or out of the area as needed, following all rules of the road

● Deliver customers and vehicles to appropriate destinations in a safe and courteous manner

● Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles

● Organize travel routes and ensure vehicle paperwork is accurate and timely

● May need to communicate via 2-way radio or cellular phone

● May be asked to clean vehicles

● Perform miscellaneous job-related duties as assigned Enterprise Rent-A-Car, Takoma Park, MD June 2021- June 2023 Automotive Detailer

● Clean, vacuum, and prepare vehicle interior per Complete Clean Pledge standards

● Wash, clean and dry the vehicle's exterior

● Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost

& Found; verify that registration is present, current and matches the license plate.

● Pick/drop off cars and/or customers from different locations Tesla Motors Service Center, Rockville, MD July 2018- August 2020 Service Technician

● Executed basic work on cars and, after training, performed high voltage-related work, with or without supervision

● Partnered with team members to drive efficiency and resolve complex issues

● Worked with a collaborative attitude and team spirit in an ever-changing, dynamic environment

● Followed all Tesla-specified Repair Guidelines to the accepted quality levels

● Took ownership of the development of your technical expertise by creating and maintaining an Individual Development Plan with the support of other team members and management

● Perform detailed daily record-keeping and reporting, including records of time, expenses, and materials

Service Assistant December 2017– July 2018

● Performed detailed daily record-keeping and reporting

● Supported other Service Centers

● Cleaned and detailed vehicles

Lexus of Silver Spring, Silver Spring, MD March 2013 – December 2016 Service Technician

● Executed basic work on cars and with supervision after training

● Partnered with team members to drive efficiency and resolve complex issues

● Worked with a collaborative attitude and team spirit in an ever-changing, dynamic environment

● Followed all Lexus specified Repair Guidelines

● Operated a variety of hand tools

● Performed Pre-Delivery Inspections of new cars

SKILLS

Computer skills: Microsoft Applications (Word, Excel), Web Browsers (Chrome and Explorer) Other Skills: Ability to learn new technologies and processes and adapt to change; ability to innovate, solve complex issues, and present new ideas; Ability to follow oral and written instructions with attention to detail; Ability to effectively handle multiple priorities, organize workload, and meet deadlines; Teamwork; Ability to work in a team-based environment and achieve common goals; Ability to commit to safety; Ability to serve and satisfy customers; Ability to produce results and find ways to drive efficiency

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