Project Manager Patient Access

Brenda D. Beasley

** ******* **** *****, *******, GA 30101 770-***-**** (Home) 404-***-**** (Cell) ***********@*****.***

Summary: Accomplished leader with over 36 years of extensive experience in administrative operations, personnel management, and effective communication. Proven expertise in addressing complex and sensitive business matters with full discretion.

PROFESSIONAL PROFILE

Friendly and engaging team player and leader able to inspire staff to perform their best. Excellent communication skills, high quality of work, driven and highly self-motivated. Detail oriented, multi-tasker who excels at workforce planning, staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Proficient in Microsoft Office Suite.

PROFESSIONAL EXPERIENCE

Department of Treasury 09/2008 – Present

Project Manager

Experience applying management techniques, theories, principles, and labor relations guidelines.

Oversaw cross-functional teams with vendor support to configure the Enterprise Case Management solution and drove end-user adoption across business operations.

Planned work to be accomplished by subordinates; set and adjusted short-term priorities; and prepared schedules for completion of work.

Managed the recruitment process for new hires, including screening applications and conducting interviews.

Coordinated new hire onboarding process for a smooth transition.

Assigned work to subordinates based on priorities, selective consideration of the difficulty and requirements of the assignments, and the capabilities of employees.

Identified and facilitated needed employee training and development to enhance skills and performance.

Assisted with the preparation and management of department budget.

Addressed employee relation issues, provided guidance and support to resolve conflicts and promote a positive work environment.

Consistently demonstrated outstanding oral and written communication skills.

Researched and implemented ways to eliminate or reduce significant bottlenecks and barriers to production, promoted team building and improved business practices.

Provided guidance to employees and managers on performance-related matters.

Maintained accurate and up-to-date employee records to ensure compliance with regulations.

Supervisory Management and Program Analyst

Supervised a team of both senior and junior analysts to support the IRS modernization effort to enhance taxpayers and employee experience through process improvement and systems modernization.

Employed professional judgment, integrity, enthusiasm, and ability to inspire new, out of the box ideas to generate transformational change with IRS business units.

Applied exceptional communication techniques when interacting with internal and external customers.

Utilized conflict resolution skills to build trust; satisfy concerns; seek consensus to balance competing and opposing goals.

Worked with multiple business units and apply persuasion, negotiation, and compromise to manage customer expectations and ensured the stakeholders agreement.

Fostered and maintained strong working relationships with a diverse group of senior leaders, stakeholders, customers.

Management and Program Analyst

Outstanding working knowledge in Microsoft Office Excel, PowerPoint, Microsoft Word, and Outlook.

Completed the Federal Acquisition Certification-Contracting Officer's Representative (FAC-COR) Level I and II.

Managed five contracts, generated, and submitted requisitions and processed receipt and acceptance invoices.

Ordered and maintained office supplies and inventory, replenishing timely.

Conducted in-depth analyses on monthly Contractor Balance Report and provided Human Capital Office Strategy & Finance and Beckley Finance Center with detail data.

Conducted Quarterly Profile Review meeting, prepared comprehensive reports to keep business management and executives advised of action items and communicated corrective action and recommendations.

Prepared a complex action plan and scheduled various phases of program accomplishment, both short and long range for personnel security spending projections.

Prepared and submitted Travel and Recruitment Spending Plan, ensured all travel reflected critical needs and were essential to meeting mission and goals.

Planned and coordinated employee engagement activities and meetings to support employee welfare.

Generated and maintained a regular service log for over 10 Xerox machines.

Collaborated and maintained a working relationship with office equipment service providers.

Outstanding written and communication skills, efficient time management skills, work well in a team environment or independently.

United States Navy 3/1986 – 3/2007

Yeoman - Secretary

Tracked incoming action items to ensure timely resolution.

Maintained all office and personnel files.

Screen and prioritized telephone calls, emails and initiated appropriate action and or response.

Brief executive on voice and electronic messages and action items.

Proofread all outgoing correspondence to ensure proper punctuation and no grammatical errors.

Booked travel and hotel arrangements and completed vouchers for executives.

Delivered exceptional customer service in a fast-paced office environment.

Managed check-in/check-out procedures for annual and sick leave.

Maintained executive calendar, scheduled appointments, meeting and other activities.

Set up conference calls for various meetings.

Attend meetings and take notes for later distribution of meeting minutes.

EDUCATION

AS in Business Management Barstow Community College December 2004

BS in Business Administration (Specialization: Human Resources)

National University, La Jolla, CA December 2007

AS in Accounting Chattahoochee Technical College December 2017

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