Service Representative Front Desk

Office

Admin

BALTIMORE MARYLAND 410-***-**** **********@*****.***

PROFILE

Office administrator with over 20 years’ experience providing support to staff members and patients.

Experienced with purchasing, accounts payable, managing projects, and tracking results. I possess strong multi-tasking skills, with the ability to simultaneously manage scheduling.

Administrative and clinical skills acquired from experience and professional training.

KEY SKILLS

*Strong interpersonal & communication skills

*MS Office Suite

*WPM 90

*Phlebotomy

*EKG & Vital Signs

*Financial Record Management

*CPR & First Aid

EDUCATION

*MEDIX TOWSON MEDICAL ASSISTANT CERTIFICATION 2010

*COMMUNITY COLLEGE OF BALTIMORE COUNTY 2003-2005

MELISSA THORPE

EXPERIENCE

PATIENT SERVICE REPRESENTATIVE OVERLEA PERSONAL PHYSICIANS

DECEMBER 2024 – MARCH 2025

Front desk coordinator, insurance verifications, and provide support to clinical staff. General office duties as needed.

PATIENT SERVICE REPRESENTATIVE MEDSTAR FAMILY HEALTH

JUNE 2024 – OCTOBER 2024

Front desk coordinator, insurance verifications, and provide support to clinical staff. General office duties as needed.

CLINICAL ADMINISTRATION REPRESENTATIVE JOHN HOPKINS NICU

JANUARY 2022 – JUNE 2024

Manage schedules, coordinate office functions, and provide support to clinical staff. Accurately admit and discharge patients with all necessary documentation. Utilize medical software to ensure the highest level of care to patients and providers.

OFFICE ASSISTANT / PURCHASING CHESAPEAKE WOODWORKING JULY 2017 – APRIL 2021

Answered high volume phone system, purchased all material for multiple ongoing jobs, matched purchase orders with invoices to be paid, scheduled airline tickets as well as made travel arrangements for owners. Went to different job sites with project managers to ensure proper materials were ordered and delivered, understanding how to read blueprints.

MEDICAL OFFICE ASSISTANT OVERLEA PERSONAL PHYSICIANS SEPTEMBER 2011 – MARCH 2016

Medical assistant duties included but not limited to blood pressure readings, phlebotomy, injections and other basic vitals, entering patient’s data into the patient’s chart for the doctor prior to the visit. Medical office duties included answering multiple busy phone lines to schedule patient appointments, sending prescription refills to the doctors for authorization, as well as filling out insurance documents and FMLA documents for patients. Assisted manager in overseeing the call center operations and effectiveness.

*REFERENCES AVAILABLE UPON REQUEST*

Contact this candidate