Software Engineer Production Support

TRISHIKHA SAHA

Pune,Maharashtra +91-706******* *********.******@*****.*** LinkedIn profile

Professional Summary

Results-driven and detail-oriented Software Engineer with 3 years of experience in Mainframe Development and Production Support. Proficient in COBOL, JCL, DB2, and VSAM, with a strong focus on problem-solving and delivering high-quality solutions. Skilled in working collaboratively within teams and demonstrating effective communication throughout projects. Expertise in application performance enhancement, production support, and disaster recovery planning. Technical Skills

● Programming Languages: COBOL, JCL, DB2, REXX

● Mainframe Technologies: VSAM, CA7 Scheduling

● Tools: SPLUNK, Rally, ENDEVOR, Jira,Autosys

● Ticketing Tools: ServiceNow

● Soft Skills: Problem-Solving, Critical Thinking, Communication, Leadership, Analytical Skills, Teamwork Professional Experience

Software Engineer LTIMindtree, Pune July 2022 – Present

● Actively participated in all phases of the SDLC for mainframe projects, including requirement analysis, system design, coding, testing, and deployment.

● Expertise in COBOL, JCL, DB2, and VSAM for developing, modifying, and maintaining batch COBOL programs for efficient application performance.

● Developed COBOL-DB2 modules and JCL scripts based on client requirements, and conducted unit testing to ensure functionality.

● Managed Production Support for 30+ applications, ensuring operational stability and optimal performance.

● Handled incident management, ad-hoc requests, change requests, and tasks related to job runs or modifications.

● Delivered timely technical support and provided resolutions, performing thorough root cause analysis to meet strict SLAs.

● Managed the creation of annual job scheduling roadmaps to ensure timely execution and completion within the Personal Insurance domain.

● Developed and tested disaster recovery plans to ensure minimal data loss and rapid system restoration.

● Contributed to quarterly audits and assessments to ensure compliance and identify opportunities for improvement.

● Coordinated with clients to resolve production issues, ensuring effective communication and timely solutions.

● Executed post-deployment activities, monitoring initial runs to ensure system stability.

● Mentored junior team members, supporting their professional growth and enhancing overall team development. Education

Bachelor of Technology (Metallurgy & Materials Engineering) National Institute of Technology,Durgapur Awards and Achievements

• Best Project Award

• Best Team in Insurance BU FY2023

Languages known

• English

• Bengali

• Hindi

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