Customer Service Data Entry
Resume:
Kellie Fox
Knoxville, TN *****
***********@*****.***
Professional Summary
10+ yrs Management exp.
15+ yrs Customer Service exp.
CRM software Proficient
Serv-safe certified
Associate of Business Management
Associate of Dental Science
100wpm at 98% accuracy
Proficient in Microsoft Word, Excel, EagleSoft, & Quikbase HR and staffing exp.
Inventory and Data entry exp
Willing to relocate to: Springfield, TN
Authorized to work in the US for any employer
Work Experience
General Store Manager
Subway-Knoxville, TN
May 2024 to Present
• Day to day operations, scheduling, inventory, cash control, labor, maintaining Food cost, waste and labor.
• Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Managed a team, providing training, coaching, and performance evaluations. Self-Rev qualifications,
• Serv-safe certified.
• Optimized inventory levels by analyzing sales data and implementing efficient ordering processes
• Improved customer satisfaction ratings by XX% through enhanced customer service initiatives
• Developed strong vendor relationships to negotiate favorable pricing terms and ensure timely product delivery
• Conducted regular audits to maintain accurate inventory records and minimize shrinkage losses
• Created employee schedules that optimized staffing levels while ensuring excellent customer service standards were met
• Led store renovations projects resulting in an improved shopping experience for customers
• Utilized point-of-sale (POS) systems effectively to track sales data, monitor inventory levels, analyze trends, and make informed business decisions
• Maintained high standards of cleanliness throughout the store by implementing rigorous cleaning protocols
• Resolved escalated customer complaints promptly while maintaining positive relationships with customers
• Ensured compliance with company policies regarding safety procedures, cash handling practices, loss prevention measures etc
• Managed inventory levels to prevent stockouts while minimizing excess inventory holding costs
• Increased customer loyalty by implementing a customer rewards program that incentivized repeat purchases
• Analyzed financial reports and key performance indicators (KPIs) to identify opportunities for cost savings and revenue growth
• Mentored and coached employees to foster professional development and career advancement within the organization
• Demonstrated strong leadership skills by effectively delegating tasks, setting clear expectations, and motivating team members towards achieving goals
• Implemented efficient cash management procedures resulting in reduced discrepancies/errors at the point of sale
• Cultivated a positive work environment through open communication channels, team-building activities, etc
• Instituted loss prevention measures that resulted in XX% reduction in theft incidents
• Leveraged data analytics tools/software to gain insights into consumer behavior patterns & optimize business strategies accordingly
• Hiring and training manager. For our district
Production Worker/Assembler
Surge Staffing Temp Agency-Jasper, TN
February 2018 to May 2022
Was placed in various positions for multiple manufacturing companies. 1. Jasper Materials/ Tn galvanizing-I worked the galvanizing house, we dipped scaffolding in melting galvanizing pools, and built scaffolding for commercial contractors. 2. West Rock - Operator of a grommet press. For hanging signage. Ran quality control on printed Currogated signs for various retailers.
3. Mann-hummel- operated Q cells manufacturing air intake manifolds for various automotive companies, dye presses and filters.
Data Entry Clerk
Blue Cross Blue Shield-Chattanooga, TN
February 2014 to September 2018
Entered patient claims for insurance payment to BCBS platform efficiently and accurately, from Physicians offices. Checked original for errors and correctted those errors. General Manager
Quiznos subs-East Ridge, TN
May 2010 to February 2014
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Collaborated with the finance department on budgeting processes to achieve financial objectives
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction Assistant Shipping and Receiving Manager
Grandview Medical Center-Jasper, TN
May 2007 to October 2010
Received medical supplies, checked for quality, inventoried then entered it using hospital platform. Distribution of hospital supplies to different departments of the medical center. Daily, weekly, monthly and yearly inventory and counts. Issued pay outs to various medical supply companies. Education
Associate in Dental Science
Miller-Motte College-Chattanooga, TN
September 2009 to May 2011
Associate's degree in Business Management & Administration Miller-Motte College-Chattanooga, TN
June 2007 to October 2009
Skills
• Store Management Experience
• Food Safety
• Restaurant Management
• Kitchen Management Experience
• POS
• Inventory Control
• Assistant Manager Experience
• Cash Handling
• Management
• Supervising experience
• Customer service
• Profit & Loss
• Sales
• Payroll
Certifications and Licenses
Serv-safe
Present
Driver's License
Present
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