Customer Service Medical Records
Resume:
ZAHIDA K. ANSARI
Verona, WI, *****
*******@*******.***
SUMMARY
Experienced, compassionate health service professional with a strong background in customer service as Phlebotomist-Laboratory Technician, specimen processing,Billing and clerical roles. Proven expertise in decision-making, consistently making sound judgments to enhance organizational effectiveness. Skilled in managing and organizing information, possesses strong self-management abilities, demonstrating initiative and the ability to work independently. Committed to delivering exceptional service and contributing to the success of the team and organization. Seeking opportunities to expand skills while facilitating company growth and the growth in my career by serving the community I live in and helping it to grow.
SKILLS & ABILITIES
Attention to detail and excellent customer service skills.
Ability to work independently as well as part of a team.
Expert in venipuncture, capillary puncture collections.
Specimen Aliquoting, Handling and Processing.
Blood Culture collection, Saliva Cortisol Collection, MRSA Nares Collection, Pinworm Collection, Whole Blood Glucose Collection, QuantiFERON-TB Gold Plus Collections, etc.
Special kits like MaterniT21, First Trimester, Invitae kit.
Aptima Urine Collections for Chlamydia, Gonorrhea and Pain Management Drug testing.
Knowledge of EPIC system for medical records keeping/procedures.
Performs verification of patient insurance coverage.
Obtains patient insurance information through automated databases, direct patient contacts and contact with insurance companies.
Verifies benefits, policy number, pre-certification requirements, and effective dates of coverage.
Ensures that all billable cases are identified and that bills are accurately generated.
Follows instructions about timeliness, objectives and relative priorities at work.
Exercises sound judgment to determine the appropriateness of data and information accessed/handled during work site
Effectively communicates with other staff as necessary to discuss billing and insurance discrepancies.
Follows instructions about timeliness, objectives and relative priorities for doing work.
Multilingual speaks English, Hindi, and Urdu.
Ability to use computer for order entry, inventory control, billing, and record keeping.
Physical light weightlifting moving if required.
EXPERIENCE
Medical Reimbursement Technician (MRT), Veterans Affairs, CPAC, Middleton (VA) (April 2024 –Current)
Verifies patient insurance coverage.
Utilizes automated databases, direct patient contacts, and contact with insurance companies to obtain patient insurance information.
Verifies benefits, policy number, pre-certification requirements, and effective dates of coverage.
Completes work given through standardized control systems like batched work, caseload level, or other defined structures.
Responsible for Medicare reimbursable billing activities.
Ensures that all billable cases are identified, and bills are accurately generated.
Ensures eligibility by validating claims for billing purposes and referring questionable coding for review.
Properly follows instructions for timeliness, relative priorities, and objectives for doing work.
Utilizes sound judgement to determine the appropriateness and relevance of data and information provided on a claim.
Effectively communicates with staff and colleagues as necessary to discuss billing and insurance discrepancies.
Process billings using ICD-10-MC, CPT/4, and HCPCS codes timely.
Uses a wide range of office software applications.
Phlebotomist (PST), LabCorp-Covance May 2023 – Dec 2023
Perform blood collections by venipuncture and capillary techniques.
Wears appropriate Personal Protective Equipment (PPE).
Perform centrifuge and blood processing.
Perform ACHC Point of Care Testing
Collect Urine specimens for drug screening.
Perform paternity tests, Breath/Saliva Alcohol Testing.
Completes set-up of all areas including restocking (FIFO), validations, tests.
LCM/Cyber Tools and Test cup.
Perform data entry of patient information in an accurate and timely manner.
Prepare all collected specimens for testing and analysis, shipping, and handling.
Maintain patient and specimen information logs.
Completes end-of-shift duties including restocking (FIFO), organizing, disinfecting work areas.
Exercises sound judgment to determine the appropriateness of data and information accessed/handled during work site.
Assembles, wraps, peel pouches, containerizes, dates, initials, and labels all peel packs and trays using appropriate materials and techniques needed.
Provide superior customer service to all patients.
Performed Administrative and clerical duties as necessary including verification of patient insurance coverage.
Obtains patient insurance information through automated databases, direct patient contacts and contact with insurance companies.
Verifies benefits, policy number, pre-certification requirements, and effective dates of coverage.
Ensures that all billable cases are identified and that bills are accurately generated.
Health Screener, Accelerated Clinical Laboratories. Jan 2023 – April 2023
Excellent interpersonal skills, including customer service, patience, empathy, and compassion.
Collects & log-in samples per ACL Nasal swab collection procedure.
Work effectively during site visits to identify patients, collect samples, labels samples, and store samples for as many people as are available.
Enter all data in the database.
Worked independently as well as part of a team at the site.
Follows instructions about timeliness, objectives and relative priorities at work.
Exercises sound judgment to determine the appropriateness of data and information accessed/handled during work site
Handle job responsibilities in accordance with appropriate professional standards and applicable state and federal law.
Heath Screeners adhere to event testing on-site policies. Maintain fully stocked phlebotomy cart, carrier, and station.
LAB Support Technician (Phlebotomist-Processor), SSM Health. Jan 2022 – Sep 2022
Identified patients using proper procedures prior to specimen collection.
Wears appropriate Personal Protective Equipment (PPE).
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
Maintain fully stocked phlebotomy cart, carrier, and station.
Completes set-up of all areas including restocking (FIFO), validations, tests
Completes end-of-shift duties including restocking (FIFO), organizing, disinfecting work areas.
INFANT ASST. TEACHER, ASRA’S FAMILY CHILD CARE. Jan 2017
Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
Enforced rules to teach good manners and maintain a safe environment.
Secured indoor and outdoor premises to protect children.
Organized and planned age-appropriate reading and crafts lessons.
Balanced schedules to promote optimal rest, play and learning periods.
Communicated with parents about daily activities and any concerning behaviors.
PLANT CULTURE LAB TECHNICIAN, KNIGHT HOLLOW NURSERY INC.
(Nov 2013 – Jan 2014)
Collected, labeled, and stored lab samples according to laboratory specification.
Performed sub culturing plant cloning, rooting the micro cuttings, and transplanting micro-cutting in our greenhouse.
Assist in glassware cleaning, keeping accurate and up-to-date documented records of duties and safety guidelines.
Performed daily housekeeping tasks driving efficient laboratory operations
PHARMACY ASSIST TECHNICIAN, UW WEST HOSPITAL & CLINIC. Apr 2013 – June 2013
Assisted Pharmacist with clearing high volume of prescriptions and responding to customer questions.
Performed Administrative and clerical duties as necessary including verification of patient insurance coverage.
Verifies benefits, policy number, pre-certification requirements, and effective dates of coverage.
Inspected medication storage locations to monitor drugs expiration dates and supply adequate inventory.
Received and verify daily incoming drugs inventories, reported discrepancies and logged items into inventory system.
Verified prescriptions and drug labels, documents, and packages.
Maintained clean and organized pharmacy shelving and work areas.
Restocked shelves and prepared expired drugs for return.
Prepared medication labels with item name and quantity.
LAB HOST, UW HOSPITAL & CLINIC (MAIN HOSPITOL) Mar 2013
Provided excellent customer support and care to patients and family.
Documented patient medical information while following privacy procedures.
Cleaned and sterilized lab area, tools, and equipment.
Maintained clean and fully operational laboratory equipment.
Adhered to all safety and infection control precautions and regulations.
Escorted the patient to examination room or draw station and confirmed identity of patient as per the procedure.
EDUCATION TRAINING
SCIENCE UNDERGRADUATE FROM UNIVERSITY OF MUMBAI, INDIA.
(Associate of Science, US Equivalent)
Coursework’s: Chemistry, Physics, Math, Biology, Drugs and Dyes.
Certificate of Achievements for trainings via EPIC modules and P.A.C.E.
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