Customer Service Representative
Resume:
Christine Williams
Norwood, MA *****
**************@***.***
OBJECTIVE:
A dedicated team player seeking to pursue a career in banking or customer service in the Greater Boston area.
SKILLS AND ATTRIBUTES:
Excellent interpersonal, organizational, and multi-tasking skills
Significant experience in cash handling and customer service
Adapts quickly to new environment and very open to feedback.
Proficient in Microsoft Office
EDUCATION
Emerson College, Boston, MA
Bachelor of Science Degree in Mass Communications, 1994
EXPERIENCE
Sanctions Screener, State Street Bank, North Quincy, MA 09/2015-11/2016
Extensive monitoring of global wire transfers conducted in the Anti Money Laundering
Dept. at State Street Bank
Professionally adhered to Federal Government policy and regulations to approve or
fail global wire transfers for clients in accordance with Anti Money Laundering procedures.
Customer Service Representative, Dell-The Health Connector, Boston 09/2014-03/2015
Ensure the highest level of customer support for customer calls.
Resolve customer questions and complaints in a prompt, friendly, and respectful manner.
Serve as a liaison between customers, leadership, and various departments.
Ensure that appropriate records, required reports, and related administrative functions are accurate.
Apply in-depth knowledge of systems and operations in support of assigned customer group.
Processed 50 to 100 calls per day.
Mail Room Trainee, The Boston Globe, Boston, MA 06/2014-12/2014
Work on a team inserting preprinted advertising inserts by hand and machine.
Stack, tie, and insert advance sections of the newspaper.
Call Center Representative, Boston Ballet, Boston, MA 05/2014-09/2014
Responsible for making outbound calls to generate subscription and single ticket sales.
Provide excellent customer service by accurately responding to customer inquiries regarding subscription, single tickets, donations in a friendly and professional manner.
Consistently meet established weekly revenue goals
Mail Handler, Randstad, Canton, MA 01/2013-05/2013
Worked efficiently with team members to organize postal bins ensuring that all mail.
and packages were delivered to the appropriate departments.
Responsible for operating mailroom machine for a special project regarding proxy card processing.
Entered share holders’ personal information into spreadsheets.
Cashier/Customer Service Representative, TJ Maxx (seasonal), Dedham, MA 10/2007-01/2008
Efficiently performed various cash and credit transactions in a busy store environment.
Assisted customers in their shopping experience by offering suggestions about merchandise.
and directing customers to appropriate store departments.
Exceeded sales goals set by store manager.
Ensured that cash inside register did not surpass limits set by management.
OTHER RELATED EXPERIENCE
Bank Teller/Customer Service Representative, Shawmut Bank, Boston, MA 07/1989-08/1991
Processed diverse bank transactions for retail and commercial customers including:
deposits, withdrawals, ATM envelopes, check cashing, credit card advances, night deposit bags.
Provided account information to customers.
Balanced cash drawer at the end of each shift.
Cross-sold bank products such as CD and money market accounts.
Awarded for excellence in bank teller performance.
MRC Job Driven Training: Microsoft Basics 04/2023-05/2023
Six-week course on Microsoft Office and Basic Computer Skills
How to navigate Microsoft applications such as PowerPoint, Word, and Excel
Contact this candidate