Atlassian Jira, Jsm, Script Runner, Rest Api
Resume:
Pradeep
Email Id: ************@*****.***
Mobile: +91-879*******
Career Objective:
Seeking a challenging position in Administration in a growing organization that provides a scope for utilizing my knowledge and skill and helps me in achieving both organizational and personal goals.
Professional Experience:
13+ Years of IT experience in Software Analysis, Development, Support, and Implementation of business applications for Entertainment, Medical, Telecom domains.
Experience Summary:
Around +8 years of experience in Atlassian Jira, Jira Align, Jira Service Desk, Crowd, Confluence, Bitbucket, Bamboo, Build & Release Management, Linux, AWS, Atlassian Cloud, Oracle, MySQL, MS SQL Server and PostgreSQL.
I am ACP-120 Certified Professional.
I have created and implemented many Workflows with Advanced options Condition, Validation, post function, triggers etc.
Created issue types, sub tasks, Screens, Resolution Screens, Permission Schemas, Notification Schemas, etc.
Implemented Jira integration with AD/LDAP to get user authentication.
Provided access and created roles in Projects.
Integrated Jira with Confluence and Service Now.
Migrated Jira from Windows to Linux.
Migrated Linux to AWS and Atlassian Cloud.
I have migrated from Atlassian Cloud to Linux/Windows servers.
Installed add-ons in Jira and configured to projects.
Implemented Jira backup and restore in Jira with UI and database.
Installed and Configured Crowd to authenticate users in Jira.
Prepared few Groovy scripts with help of Development team to customize the Jira.
Configured CI & CD with Jenkins and Bamboo.
Very good exposure in JDC-Jira Data Center and JDR-Jira Digester Recovery implementation with Load balancer F5 and mod_proxy.
Integrated Applications with REST API with POST, GET, UPDATE and DELTE options.
Installed and tested various plug ins/add-on’s in Atlassian tools.
I have very good knowledge in Database clustering and taking the Jira, Confluence, and DB backups.
I have created and configured Queues, Portals and Projects in Jira Service Desk.
I have configured and automated with X-Ray and Zepher add-ons in Jira.
I have created various users, Agents and Service Desk Agents, Customers in Jira Service.
Installed and integrated GIT/GITHUB/SVN with Bitbucket.
Created Various Branches and Merged in Bitbucket.
Provided Required Permission to Users in Bitbucket.
Very good exposure to AWS-EC2 and Linux and data migration from Linux to AWS-EC2.
I have implemented SSL and SSO with SAML and OKTA.
I have very good knowledge in Jira, Confluence up-gradation from lower version to latest version (Both Core and Applications upgradation).
Migrated Jira & Confluence from Data Center and On Prem to Atlassian Cloud.
Merged the Jira instances into Single instances and migrated to Jira Cloud.
Good Exposure in implementation of Workflows, Screens, Custom Variables,
Post Functions in Workflows.
Good Exposure in Dashboards implementation with JQL
Prepared JQL's to get various reports and installed easyBI and All in One Reports.
Very Good Exposure in Agile project implementation, Sprints, Epics, Components, Versions and Stories.
Provided end to end training to Business and end users.
I have very good knowledge of Mail, Crowd, AD/LDAP Configuration with Jira &, Confluence.
Resolved all L1/L2/ tickets within SLA time.
Created Pages, Child Pages, Spaces, Templates, Macros and Digital Signatures in Confluence.
Implemented Style Sheets in Confluence.
Implemented Master and Slave nodes in Jenkins, also, shared workspaces.
Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN.
I have very good exposure in Jira, Confluence, Crowd, Bitbucket, FishEye installation, configuration, upgradation, migration from Windows to Linux environment.
Extensively worked in a Scrum environment with active involvement in daily meetings.
Test applications in Agile and Waterfall development process.
Expert in developing various test plans and test cases from user stories.
Demonstrated abilities with scripting languages, setting up testing environments, creating test suites, and working with databases.
Developing applications by customizing fields, permission and workflow.
Create customized dashboards for teams.
Create team specific agile process flow in JIRA to move tasks from one activity to another.
Installation and configuration of continuous Integration servers.
Integration of Tempo Time Tracking Tools in JIRA.
Working experience in Hudson/Jenkins/Bamboo in creating jobs as per the requirement.
Working on SCM process, Production implementation plan and delivering the product to the client.
Automating daily tasks using Shell & Groovy Scripts.
Hands-on experience in Build and Configuration Management.
Handling builds, deployments and configuration for JAVA based applications on Linux platform.
Automated Builds, deployment and execution of DB scripts in SQL using Shell scripting.
Build experience with ANT tool.
Experience in SVN version control tool.
Good understanding of Software Development Life Cycle, Testing Life Cycle.
Work closely with the Development and Release Management team to solve the build/deployment process throughout all phases of the development.
Worked on Shift timings to provide support & to provide on-call support.
Experience providing training to development teams on how to track, plan and analyze using JIRA.
Conducted training for teams on team collaboration and effective use of confluence.
Technical Exposure:
Operating Systems:
Windows, Unix and Linux
Scripting Languages:
Shell & Groovy Script
Databases:
MS SQL Server, Oracle, MySQL and Postgres
Application Server:
Tomcat and Web logic
Version Control Tool:
SVN and GIT/GITHUB
Continuous Integration Tools:
Bamboo and Jenkins
Build Management Tools:
Ant and Maven
Atlassian Tools:
Jira, Jira Service Desk, Jira Align, Bitbucket, Confluence, Crowd and Bamboo
Cloud Environment
AWS and Atlassian SaaS
Academics:
MCA from Periyar University.
Projects:1 PRACHIT TECHNOLOGIES
Client: Equinix, USA
Duration: Jan 2022 – Dec 2024
Role : Sr. JIRA Administrator
Tools : Jira, Jira Align,Confluence, Crowd, JIRA Service Desk, GITHUB, RPA, FishEye & Crucible, Bamboo, Rancher, Docker, Bitbucket and Jenkins.
Responsibilities:
o24/7 Support.
oAnalyzing and reporting upon JIRA usage and activity.
oInstalled and Configured Jira Align for business users.
oIntegrated Jira with Jira Align for Portfolio Management.
oMigrated Jira, Confluence, JSM from Server/DC to Atlassian Cloud.
oRegular review, clean-up, management and configuration of JIRA accounts and working closely with the different teams like LDAP, Network, and Infrastructure.
oSetting up alerts and enforcing policies.
oCreated users on Active Directory, synched the users on Jira and assigned groups and spaces.
oInstalled and managed plug-ins for Jira and confluence in production environment.
oExperienced installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.
oManaged JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.
oPublished JIRA gadgets and dashboards on confluence page.
oMigrated Jira, Confluence from CentOS to AWS-EC2 and Windows
oMigrated from Atlassian Cloud to In House Servers.
oMigrated from different sites into one single instance in Cloud.
oMaintained Various Add-ons and resolved the performance issues in Jira and Confluence.
oImplemented and prepared data for REST API calls in Jira and Confluence.
oWorked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.
oImplemented SSO/SSL.
oImplemented Master and Slave(s) to maintain the load.
oPrepared Various Shell and Groovy to automate few conditions and Server restarts.
oI have created integration with AD/LDAP/Crowd.
oImplemented and customized many add-ons as per business requirement.
oImplemented DVCS for GITHUB.
oImplemented Agile boards.
oCreated filters for various requests.
oCreated various plans in Jira.
oImplemented Local and Remote agents in Bamboo.
oConfigured Code review options in Bitbucket.
oFork and Clone implementation has been done in Bitbucket.
oCreated required repositories in GIT and GITHUB.
oImproved the Database Connection pools.
oPrepared a few shell scripts for automation.
oPrepared and configured Docker images and agents for Bamboo and Jenkins.
oImplemented a few Groovy scripts in script runner add-on.
oConnected with Various repositories in FishEye.
oCreated users to review the code in Crucible.
oCreation of Jira Projects based on business requests.
oCreation of new Jira, Confluence, FishEye, Bamboo, Jenkins users and groups.
oManaging Issue types for Jira Projects.
oConfigure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement.
oMaintained JIRA team and program tech lead with Change management review dashboards.
oTrain Business leads with the new JIRA functionalities.
oChecking for operating system, JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.
oDeploy Test DR environment with X-Ray add-on.
oHelping Scrum master across the company to customize JIRA for their requirements.
oData Management: DB configuration, Site backup, configuration of attachments, Data import and Export.
oConfiguration of email notifications on status changes.
oInstalled Bitbucket for Code Review.
oI have implemented CI & CD with Bamboo and Jenkins.
oHave implemented buildings by setting Cron jobs with Bamboo and Jenkins.
oMonitoring JIRA disk space usage with Nagios monitor.
oConducted training for teams on team collaboration and effective use of confluence.
Projects:2 GENPACT
Client : Baker Hughes
Duration : Jul 2017 – Dec 2021
Role : Sr. JIRA Administrator
Tools : Jira, Confluence, Crowd, GIT, Bamboo, and Jenkins.
Roles and Responsibilities:
oConfigured CI & CD with Bamboo and Jenkins.
oImplemented Pipeline Jobs in Jenkins.
oIntegrated Bamboo and Jenkins with Jira/Remedy.
oThe required add-ons are installed in Jenkins to integrate with SVN, GIT and GITHUB.
oMail server configuration has been done in Jenkins.
oConfigured Rancher in Linux environment.
oIntegrated Bitbucket with Bamboo and triggered builds from Jira.
oWorked on Add on such as Tempo, Service desk, Portfolio and Zephyr.
oWorked on JIRA tracking and updating the JIRA tickets.
oCreated JIRA Workflows/permission Schema/Screens/ Custom Fields Schemes for multiple projects as per business needs.
oInstalling Jira in Linux environment.
oCreating complex JIRA workflows include project workflows, field configurations, screen schemes, permission schemes and notification schemes.
oIntegrated Jira with Repository Management tool SVN.
oMentor, coordinator and leadership roles in creation and execution of Software implementation.
oExtensively worked in a Scrum environment with active involvement in daily meetings.
oI interacted with business analysts and software developers for bug reviews and participated in QA meetings.
oAssisted Scrum team in preparing the Sprint backlog.
oExperience with developing high level Design documents and participating in design reviews.
oExperience providing training to development teams on how to track, plan and analyze using JIRA.
oConducted training for teams on team collaboration on effective use of Jira & confluence.
oPreparing documentation plan, estimating work, and assigning work to the team.
oExperience in Repository creation/managing in Fisheye & Crucible.
oExpert in Incident Management Problem Management and Change Management.
oExperience in Configuration of backend database for the tools.
oExtensive experience in JQL queries.
oParticipated in reviews and Requirement analysis.
oExposure in using Bug Tracking Tools.
oHelping Scrum master across the company to customize JIRA for their requirements.
oWork closely with stakeholders to successfully complete IT infrastructure projects.
oTake overall responsibility for the Jira configuration and be the go-to person for any Jira issues, enhancements or best practice question.
oServe as a technical advisor and the primary implementer for new capabilities in JIRA.
oCreate team specific agile process flow in JIRA to move tasks from one activity to another.
oInstallation and configuration of continuous Integration servers.
oCreate customized dashboards for teams.
oCreating Project permission schemes and providing required permissions based on the requests.
oConfiguring Notification scheme and adding requested people to be notified for Issue events.
oDeveloping confluence pages.
oProvide support for the application and infrastructure including troubleshooting, performance tuning.
oIntegrate User with Microsoft Active Directory.
oIntegrate Jira with Confluence.
oCreate projects on Jira and create Jira Agile Scrum/Kanban and Service Desk Boards.
oCreated users on Crowd Directory and Synced it too Active.
oMaintain JIRA backups by native database backup and console XML backup.
oKnowledge of LDAP / Active Directory authentication.
oAdditionally, maintain and administer Confluence
oManaged Users on AD and Assigned Amazon workspaces to users as and when required
oTroubleshoot any JIRA issues for customer portal in Service desk, Agents, Users and PMs.
oWorked on Apache servers and hosted Jira from Amazon Infrastructure.
oCreated events, email notification schemes and assigned project roles on Jira.
oInstalled various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
oWorked on generating reports for senior management on Jira using gadgets.
oCreated custom dashboards, JQL filters.
oWorked on external import tools like Bugzilla and CSV during the time of migration to Jira.
Projects:3 GENPACT
Client: Subsea GE Oil & Gas
Duration: Dec 2014 to May 2017
Role: Jira Administrator
Platform: Production Support
Software: Jira, Confluence, Jenkins, Bitbucket
Roles and responsibilities:
oIntegrating JIRA with Other applications.
oCreation of new Jira Projects.
oResponsible for User management in Jira
oConfiguring Issue Types for the Jira Projects.
oResponsible for modifying and building custom Permission Schemes, Notification Schemes, Screen Schemes, Custom Fields, and Field Configurations.
oResponsible for creation of custom workflows and adding post functions when required.
oExperience in configuring custom post-functions and conditions into workflows.
oAgile project configuration.
oExperience in documenting Agile workflows.
oTrouble shooting Jira user issues.
oScrum Board and Kanban Board creation and configuration.
oPrepared projects, dashboards, reports and questions for all JIRA related services.
oProviding the Knowledge Transfer and about tools to End Users.
oSprint planning and reports.
oMigration of data from one instance to another instance.
oReporting to the client daily basis.
oGetting approvals for purchasing licenses and maintaining the licenses of all products.
oProviding training and explaining on Jira features to onsite users via Lync presentation.
oTracking timesheet TEMPO and reporting to project manager.
oInstalling Jira gadgets on request.
oInstalling plugins in Jira with proper licenses.
oMarinating & updating of Jira plugin licenses
oCreating confluence spaces and providing space permissions based on user request.
oTraining subordinates on Jira Administration.
Projects:4 TECH MAHINDRA
Client: CISCO
Duration: Mar 2013 - Jun 2014
Technologies: Oracle Apps
Roles and responsibilities:
oDid the Analysis for MLS.
oPrepared the POC
oInvolved in Controller Extensions.
oInvolved in MLS.
oI nvolved in OAF Personalizations.
oInteracting with onsite Co-ordinator.
oReports changed as per MLS
oBI Publisher Reports changed as per MLS
oChanged packages as per MLS
Projects:5 MEL STAR
Client: ORACLE
Duration: Aug 2010 - Jan 2013
Technologies: AP Module Support
Roles and responsibilities:
oAnalyze the issue.
oProvide the data fix.
oHave regular interaction with Customer.
oOWC( Oracle Web Conference) to understand the issue.
oCreated BUG.
oAP Module Invoice issues Supporting.
oRaised one-off Patches.
Projects:6 KPIT CUMMINS
Client: CUMMINS
Duration: Feb 2007 - Apr 2009
Technologies: Oracle Apps
Roles and responsibilities:
oDevelopment of XML Reports.
oWorked on Interfaces and Conversions.
oDeveloped custom reports based on the customer requirement.
oDefining Concurrent Programs, Executables.
oRegistration of Concurrent Programs and Request Sets.
oDevelop concurrent programs to upload data from flat file using SQL * Loader.
oHaving hands on experience on writing PL/SQL programs.
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