Jira Administrator and atlassian administrator

CURRICULUM VITAE

Velangini Sarat P

S/O P.Joji Babu Mail Id: ********@*****.***

*-***/**, **** **: 401, T-1, Mobile: +91 - 913-***-**** Nakshatra Residency-3

Chanakya Nagar

Chinnamusidiwada Visakhapatnam-531173

Objective

Looking for an excellent opportunity to show-case my knowledge and skills that will help me to give better service to the organization I am working for and to learn new technologies and implement them for the organizational growth.

Dates Organization Designation/Role

9th January 2023- Present MIQ Digital India Pvt. LTD SME for JIRA, Tableau

administrator and Scrum

master.

23rd February 2023 - 6th

January 2023

Techwave India Consulting PVT.LTD

JIRA and Tableau

administrator, Incident

manager & Problem manager

13th June 2021 – 21st

February 2022

Object Win Technologies Pvt Ltd

JIRA Administrator and Major

Incident Manager (Associate

Consultant ITIL L2) and Jira

administrator

14th October 2016 – 11th June

2021

Lavu Educational society (VIEW)

Jira administrator and

Incident manager

1. Work Experience Summary

Jira Administration & Atlassian SME :

End-to-end Jira Cloud Subject Matter Expert (SME) managing organization-wide administration for over 2,000 users.

Created and maintained 30+ Kanban boards, 10+ Scrum boards, and 100+ global automation rules to streamline project workflows.

Designed and deployed 50+ custom workflows and configurations supporting IT, HR, Finance, Research, and Academics.

Led Jira migrations, bulk issue operations, and third-party integrations (Slack, GitHub, Confluence, Databricks).

Managed Atlassian access and license provisioning, ensuring secure, scalable role-based access across departments.

Acted as Jira upgrade and plugin strategy lead — ensuring platform performance, backup readiness, and plugin compliance.

Automation & Escalation Framework :

Built 100+ automation rules for SLA enforcement, auto-assignment, escalations, reminders, and transitions across multiple teams.

Designed and presented a custom organization-wide Escalation Framework (exclusive to DnA) during the Hack IQ event.

Established notification-driven escalation workflows using Jira Automation, improving incident resolution by 40%.

CURRICULUM VITAE

Reporting & Dashboards (Jira + Tableau) :

Created advanced Tableau dashboards integrating Databricks and S3 pipelines for market and people analytics.

Built custom reporting solutions for internal and client views, delivering real-time visibility into project health and delivery KPIs.

Administered Tableau workspace and automated data pipelines using Python and Databricks for scheduled reporting.

Scrum Master & Agile Coach :

Acted as Scrum Master for 6+ Scrum teams, facilitating Sprint Planning, Reviews, Retrospectives, and Daily Stand-ups.

Handled 11 major agile initiatives, driving cross-functional team alignment and Agile delivery at scale.

Enabled Agile maturity by implementing team-specific boards, metrics tracking, and retrospective improvements.

ITIL & Incident/Problem Management :

ITIL v4 Foundation certified; over 5 years' experience in Incident, Problem, and Change Management across Telecom and Manufacturing domains.

Led root cause investigations and coordinated major incident resolution across business-critical systems.

Proactively managed SLAs, reported metrics, and ensured compliance with ITIL-aligned service processes.

Training, Enablement & University Support :

Delivered Jira product and best-practice training to 500+ internal staff and student users across Vignan University.

Served as Jira SME and trainer for internal teams and new joiners for over 5 years, improving adoption and process compliance.

Supported Jira implementation across 10+ university departments, optimizing workflows for research, faculty onboarding, and academic operations. 2. Technical Skill Set

Experienced in ITIL Incident/Problem/Knowledge Management/JIRA Administrator/JIRA Trainer/Tableau administrator/Python data bricks.

Certifications done : ITIL V4 Foundation, ITIL Service Operations, Jira Atlassian certification

Application Tools : ServiceNow, Remedy, Tableau, SiteScope, Ms Office

Databases : Knowledge on SQL SERVER and UNIX

Server Support : UNIX

Operating Systems : Windows 7/10

4. Education Summary

B.Tech in Avanti Institute of Engineering & Technology, JNTU Hyderabad passed out in 2008. CURRICULUM VITAE

M.Tech in GITAM University, Visakhapatnam Passed out in 2012.

PhD Perusing in NIT Patna (2020 - Part time)

5. Strengths

Commitment to the work.

Good at Communication Skills.

Willingness to learn

Team facilitator

Hard worker.

Possessing Adaptability and Flexible nature.

6. Achievements

Nominated as a ‘Rookie of the Year’ for the years 2018 & 2019.

Nominated for best employee award for 2023.

7. Personal Profile

Name Velangini Sarat P

Date of birth 11/06/1987

Gender Male

Languages Known English, Hindi, Telugu

Mail-ID

********@*****.***

Marital Status Married

Nationality Indian

FAMILY BACKGROUND OCCUPATION

Father Name P.Joji Babu (Late) Retired Employee

Wife Name B.Sereesha Employee

Mother Name P Bharatha Rathnam Housewife

8. Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Bengaluru

Date: (Velangini Sarat P)

CURRICULUM VITAE

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