Executive Assistant Administrative

Lucienda Baxter

Executive Administrative Assistant

415-***-****, *******@*****.***, LinkedIn URL. luciendabaxter: Skype: lucienda.baxter

Qualifications Summary:

Driven Director’s/Executive Assistant adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and efficiency and achieve

organizational objectives.

Skills:

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Certified Director’s/Executive/Office Assistant

AP/AR

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Advanced MS Office Suite knowledge

Business Writing

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Benefits Retirement/Health Insurance

Accurate and Detailed

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Advanced clerical knowledge

Excellent communication skills

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Multi-line Cisco phone proficiency

Results-oriented

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Quick books expert

Dedicated team player

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Conference planning

HIPPA Qualified

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Report development

Travel arrangement

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Schedule management

Report Writing

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Filing and data archiving

Employee Event Planning

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Employee training and development

Daily Calendar Management

Microsoft Excel Certified

Proofreading

Concur/HRG

Team Development

Diversity and Inclusion

IQ Navigator

Accounts Payable/SSA Invoicing

Invoices

On-Boarding and Off-Boarding

IP Communicator/Soft Phones

Event coordinator

Move Coordinator

BCA Coordinator

SAP, Proficient in Shared Point, MS Word, Excel, Power Point, Adobe Acrobat, HRIS, DOS, Windows, MAC Pro, MS Office, Office Suite, Data Entry, Typing,Cisco Phone System, Ten-Key, Linux, Concur, Bee Line, S&P, GATS, OYNX,

Professional Experience:

Executive Assistant for the Operational Initiatives Manager of Wells Fargo Virtual Channels Operations, (9/22/2016-Current) Wells Fargo & Co.

On-Boarding and Off-Boarding new hires and managed resources/contractors.

Can work in an Office or Remotely

Creating Power Point Presentations.

Handle all corporate travel via Concur and HRG.

Daily Calendar management of three (7 Managers plus their Team’s) Operational Initiatives Manager’s, one WFVC Channel Operations Executive Leader, one Operational Risk Manager, and one Business Initiatives Senior Manager

Daily phone monitoring using Cisco phones, handled all calls with dignity and integrity.

Arrange all travel, car service, luncheons, dinners, cocktails with clients, conferences, etc...

Handle all Corporate and Personal Expenses using Concur System and HRG.

Advance MS Outlook and strong MS Word, Excel, Power Point, MAC.

Booked and set up all conferences, VDI, Telepresence’s, Video, and Dial-In Conference.

Arrange Online Meetings, using Lync’s and Skype Business, etc.

Daily phone conference’s through Bridge-Lines or via Skype and Zoom Business Meetings

Arranged Luncheons and End of the Year Celebrations.

Full Executive Administrative Assistant support and duties

Arranged and coordinated building, floor, facility moves from one location to another in the San Francisco area

Monitored and updated Team Members badges in Enterprise Physical Access Request tool EPAR, PAMS, Smartcard Access Management, Express ID Authentication, Area and Badge Management, Proxy Lookup, My-Access-info, Express ID Status, Management Reports

Management of Time Tracker

eSO Shipping Services for packages and MAC Mail

Training via Learning Center

Ordering through EProcurement, Intercall, Insight, Call One and Business Enterprise Messaging, Technology Connection

Assisted on Monthly Finance Meetings with David Buxom and Adam Vancini various Directs via conference calls (obtain information for the Headcount Spreadsheet).

Add data input into Recruiting Headcount Spreadsheet.

Provide coverage when Jessica is on PTO on calls for Monthly Finance Meetings as well as be in attendance on each call.

Assist Jordan Dorf with retrieving data input in regards to Fax ID Compliance from various teams within the WFVC team under Jim Smith and Adam Vancini.

Inputting data into a spreadsheet once retrieved from AA/EA, (data inventory is to be logged and updated so that we can remain in compliance with TCPA guidelines).

Provide assistance with delivers and visitors that come to visit the Leaders and team on the floor.

Create visitor badges with building security.

Approve EPAR/PAMS request for temporary.

Provided support to Deanna Pereyra and her team as needed, but mainly assist Dena Wainwright and Deanna on a daily basis, set up meetings and order supplies, calendar management.

I provide support to Robin Cusimano and her team as needed, manage Robin Calendar and set-up meetings, ordering supplies, On-Boarding new hires or MR.

I provide support to Mary Sabella and her team as needed, ordering supplies, meeting set-up, On-Boarding new hires or MR.

I provide support to Heidi Beacham when in San Francisco and her team as needed, ordering supplies, meeting set-up, On-Boarding new hires or MR, assist with catering for her Offsite and Meetings.

I provide support to any of the Directs or visiting Directs from Adam team and other team members within Wells Fargo.

Prepare expense reports and submit them for payment.

Assist with brining in various vendors with supplies to the kitchen area and supply areas, (wait while they unload supplies and walk them back to the door).

Receiving and distribute packages (FedEx, UPS, DHL, Global Carriers, etc., to team members on the floor.

Remain in contact and keep Jordan Dorf updated on all corresponding information retrieved from teams

Executive Assistant for the Senior Vice President of Cross Credit, Marketing, Personal Lending Group, Consumer Credit, (11/2015 to 9/22/2016-became FTE for Wells Fargo) Wells Fargo & Co.

On Boarding new hires and contractors.

Creating Power Point Presentations.

Handle all corporate travel.

Daily Calendar management of Senior Vice President and Directs.

Daily phone monitoring, handled all calls with dignity and integrity.

Arrange all travel, car service, luncheons, dinners, cocktails with clients, conferences, etc...

Handle all Corporate and Personal Expenses using Concur System.

Advance MS Outlook and strong MS Word, Excel, Power Point.

Booked and set up all conferences, VDI, Telepresence’s, Video, and Dial-In Conference.

Arrange Online Meetings, using Lyncs, etc.

Arranged Luncheons and End of the Year Celebrations.

Full Executive Administrative Assistant support and duties

Executive Assistant for Group Head Manager/Managing Director, (6/2015 – 10/2015) J.P. Morgan Technology, Securities, Investment Banking LLC (Contract Position)

On Boarding new hires and contractors

Daily calendar management of Group Head/Managing Director, and entire staff, with Microsoft Office Suite.

Handle all Corporate Expenses using Concur System, Mileage, Entertainment, Dinners, ETC.

Answering heavy call volume from clients and vendors, handle all calls with dignity and integrity.

Arrange all travel Domestic and International using Carlson Wagon Lit Travel, arrange for Car Service Domestic and internationally; to and from all client meetings, luncheons, dinners, cocktails, conference’s and seminars.

Handle all Corporate and Personal Expenses using Concur System.

Advance MS Outlook and strong MS Word, Excel and Power Point used.

Booked Conference rooms for VDI, Tele Presence, and Dial-In Conference.

Arranged I Meets, Dashboards.

Arranged closing dinners, assisted in designing Lucite’s and other giveaways.

Full Executive Administrative Assistant support and duties.

**Being a part of the Ops Space 550 California Street to Sac Tower, Coordinator Committee

Assisting Leaders and team members with packing up and transporting their old phone numbers to their new cubicles.

Assisting Leaders and team members with packing up and transporting phone numbers to new location via Service West and CPG. Ordering supplies and equipment. Receiving packages for the merger of the 2nd and 8th floor.

Packing and unpacking 635 Sacramento Street, staying late to make sure the entire floor was packed and ready for the Renovations that are still going on currently.

Unpacking boxes once the first part of the Renovations were done 550 California Street (Sac Tower) 8th floor, making sure items are being hung and cleaning the Conference Rooms out, putting in work orders for Carpet cleaning and other maintenance request.

Working with Cathy C., Carolle P. and Cindy B. and Service West as well as others to get 550 California Street (Sac Tower) up and running properly.

Technical and Professional Expertise I achieve my professionalism by my tenacity and versatility to be every changing in my job performance. I bring creativity to my Team and Company. I go the extra mile to make sure all Team Members and Managers are attentively tended to and assisted on a daily basis. Going above and beyond my skill set.

Takes Initiative

I assisted Rob Sinclaire in setting up an Offsite with Business Recovery Managers Association at the Learning Center located at 333 Market Street, Greeting visitors, handing out name tags, ordered catering and set up/cleaned up the area.

Participate as needed in the general support of the 8th floor of 635 Sacramento Street and 550 California Street, e.g., submitting names for badge access and admitting visitors here to meet a WFVC Operations team member

Provide administrative support to WFVC/PVSI Operations Executive as needed and when requested, especially when the exec is working from 635 Sacramento Street and 550 California Street 8th floor office.

Act as backup to other WFVC/PVSI Operations administrative assistants.

Provide administrative support, as requested, to any WFVC/PVSI Operations team members working from the 635 Sacramento Street and 550 California Street 8th floor, location.

Temporary Support to WFVC Channel Operations Exec. (Adam Vancini):

Provide administrative support to Adam Vancini as needed when he is working in the San Francisco Office, acquiring signatures for SOW and Invoices, assisting with copying documents and setting up conference rooms for his visiting clients, vendors and Directs whom are on the floor for meetings with Adam.

When Amy Gramlich is on PTO or out of the office, I schedule travel within HRG/Concur, including any and all transportation as needed to and from venues/conference/seminars, hotel and airline, car service reservations for pick up to and from home/office to airport.

When Amy Gramlich is on PTO or out of the office, I prepare expense reports and submit them for payment when supporting Adam.

Provide copies of any and all documents, sent to me, from the team and Amy Gramlich (Adam EA) that Adam will need for upcoming meetings.

Create visitor badges with building security for any visitors/team member that are coming to meet with Adam.

Meet and greet visitors and bring them to Adam or take them to reserved conference room.

Get Adam lunch if requested.

Prepare SOWs for Senior Management approval and signature.

Provide support to Adam V., EA. Amy G. as needed when Adam is in San Francisco.

Support Leaders and Team Members as well as the other Executive Assistants and Administrative Assistants on the floor:

Provide assistance with delivers and visitors that come to visit the Leaders and team on the floor.

Create visitor badges with building security.

Approve EPAR/PAMS request for temporary.

Provided support to Deanna Pereyra and her team as needed, but mainly assist Dena Wainwright and Deanna on a daily basis, set up meetings and order supplies, calendar management.

I provide support to Robin Cusimano and her team as needed, manage Robin Calendar and set-up meetings, ordering supplies, On-Boarding new hires or MR.

I provide support to Mary Sabella and her team as needed, ordering supplies, meeting set-up, On-Boarding new hires or MR.

I provide support to Heidi Beacham when in San Francisco and her team as needed, ordering supplies, meeting set-up, On-Boarding new hires or MR, assist with catering for her Offsite and Meetings.

I provide support to any of the Directs or visiting Directs from Adam team and other team members within Wells Fargo.

Prepare expense reports and submit them for payment.

Assist with brining in various vendors with supplies to the kitchen area and supply areas, (wait while they unload supplies and walk them back to the door).

Receiving and distribute packages (FedEx, UPS, DHL, Global Carriers, etc., to team members on the floor.

Mail payroll checks that are hand delivered by Finance, to Remote and FMLA employees, as well as employees whom to not have Direct Deposit.

Helping to maintain cleanliness of kitchen area and restroom and the entire floor.

Submitting floor maintenance request for team members on the floor to building custodian.

Assist the other Executive and Administrative Assistance on the floor with various needs when on PTO and daily duties as needed

Assisted with Lena K., replacement DeShawn little, training him and On-boarding Mr. Little, helping him to support his team.

Assisting on Recruiting Headcount Team Project:

Assisted on Monthly Finance Meetings with David Buxom and Adam Vancini various Directs via conference calls (obtain information for the Headcount Spreadsheet).

Add data input into Recruiting Headcount Spreadsheet.

Provide coverage when Jessica is on PTO on calls for Monthly Finance Meetings as well as be in attendance on each call.

Assisting on Fax ID Compliance Issue and Resolution Plan Project:

Assist Jordan Dorf with retrieving data input in regards to Fax ID Compliance from various teams within the WFVC team under Jim Smith and Adam Vancini.

Inputting data into a spreadsheet once retrieved from AA/EA, (data inventory is to be logged and updated so that we can remain in compliance with TCPA guidelines).

Remain in contact and keep Jordan Dorf updated on all corresponding information retrieved from teams.

Assisting with entire renovations of the Sac Tower 8th Floor large move from 550 California Street 2nd floor to Sac Tower 8th floor:

Work with assigned move committee to update spreadsheet of all team members on the floor moving ( BP, CMO, Collab, EDPG, VFE, VOS team members)

Ordering moving boxes and scheduling for pickup of team members items and furniture to be moved to new location

**Being a part of the Ops Space 550 California Street to Sac Tower, Coordinator Committee

Assisting Leaders and team members with packing up and transporting their old phone numbers to their new cubicles.

Assisting Leaders and team members with packing up and transporting phone numbers to new location via Service West and CPG. Ordering supplies and equipment. Receiving packages for the merger of the 2nd and 8th floor.

Packing and unpacking 635 Sacramento Street, staying late to make sure the entire floor was packed and ready for the Renovations that are still going on currently.

Unpacking boxes once the first part of the Renovations were done 550 California Street (Sac Tower) 8th floor, making sure items are being hung and cleaning the Conference Rooms out, putting in work orders for Carpet cleaning and other maintenance request.

Working with Cathy C., Carolle P. and Cindy B. and Service West as well as others to get 550 California Street (Sac Tower) up and running properly.

Being a part of the Recognition Coordinator Committee and the WFVC OPS STARS Scoring Committee

Meeting with the committee on Star Recognition and other Awards

Discuss how your respective area manages formal/informal recognition

oReporting

oPerformance

Share and acquire best practices

Have dialogue about changes that may impact recognition

Become familiar with other areas of WFVC that compliment recognition

Celebrate success of all kinds (as per the committee dialog)

Meet with committee on scoring for STAR Awards

How the objective will be achieved (Wells Fargo Vision & Values, key competencies, skills, or approaches to leverage):

Technical and Professional Expertise I achieve my professionalism by my tenacity and versatility to be every changing in my job performance. I bring creativity to my Team and Company. I go the extra mile to make sure all Team Members and Managers are attentively tended to and assisted on a daily basis. Going above and beyond my skill set.

Takes Initiative

I assisted Rob Sinclaire in setting up an Offsite with BRMA at the Learning Center, ordered catering and set up and cleaned up the Venue, going the extra mile by providing name tags for all attendees, getting clearance for two speakers whom were Federal Bureau of Investigation (FBI) Agents. While assisting Rob Sinclaire I ran back and forth to 635 Sacramento and assisted Heidi Beacham with her two day Offsite providing meeting set up and printing copies for her Team, setting up catering and cleaning up the conference room. Escorting visitors into both venues and getting all badge access. I ran back for two days between meetings for Heidi Beacham and Rob Sinclaire. Day two I assisted Heidi and ran back and forth to the 550 California Street 8th floor assisting Brad Strothkamp Team in the Shamrock conference room.

I assisted Robin Cusimano on her two day offsite and ran between conference rooms to assist with Mimi Main baby shower, assisting with cake pick up and printed out all game cards, decorating and cleaning up the conference rooms. Even managing to not waste food by sharing the catering between the offsite and baby shower. Being a host to the visiting Team Members.

I assisted the 550 California Street 8th floor by meeting caters and setting up and prepping the Shamrock and Lightening Conference rooms for visiting Team Members from Model Risk who report directly to Amanda Norton whom reports directly to Wells Fargo CEO Timothy Sloan. Assisting all of the Executive Level Leaders and their teams with audio and visual, printing out documents and being the point contact for the teams EA located in Charlotte.

I go above and beyond in my artistry as an Executive Administrative Assistance to my Team and Wells Fargo as a whole, giving all of my vast knowledge in clerical and networking skills to the company, as well as being hands on with every Manager and Team Member treating everyone equally and applying all of my Vision and Values as requested by Wells Fargo.

I was the only Floor Warden on the floor on 12/13/2018 that managed to sweep and clear out the entire floor and get the Team Members to the Park during a building emergency, keeping Dora and Rob in the know of all events the entire time of the emergency.

Connects the group to the outside world (networking):

You connect the group with the outside world when you have a broader perspective provides improved ways of understanding and relating to others. My objective is to support WFVC Operations executives at 550 California Street 8th Floor (Sacramento Street Tower), I achieve this on a daily basis by providing floor needs and other WFVC Operations as needed by the teams. I continue to perform this daily by building relations with other administrative assistants on the floor and their teams, networking with Team Members within WFVC/PVSI and all throughout Wells Fargo. I am requested daily for assistance with administrative needs from Team Members and Managers within WFVC/PVSI as well as from other Teams and Groups throughout Wells Fargo.

I execute full administrative support on a daily basis in a dynamic organization, bringing my vast skill set and knowledge of Executive Administrative assistance experience to effectively handle company Administrative duties.

I perform various administrative tasks to reduce the workload to management and their teams, which provided optimal office operations, I even assist with IT needs to the Flex Cubicles when Team Members are visiting.

I provide exceptional office skills and ingenious problem solving, offering solutions to day to day issues throughout the office, I bring managerial capabilities, adeptness and superb customer relations, as well as vast knowledge and skill set from my many years as an Executive Administrative Assistant.

I provide energetic and self-motivated interest as an administrative assistant, while bringing exceptional planning skills and solid knowledge of office tools.

I perform exceptionally well in a challenging yet rewarding environment where I schedule meetings and arrange travel, while managing day to day office operations why utilizing my skill set and vast knowledge of many years of Administrative and clerical expertise.

Build Relationships: You build relationships when you establish rapport to create, maintain and leverage positive interactions with others.

I build relationships with all team members, Leaders, Vendors, visitors, building staff and any and all who I encounter on a daily basis, I firmly believe in treating all as I like to be treated. I display decorum at all times to all I meet, I believing in treating the CEO with the same respect as I would the custodian. I treat all in the same manner with dignity and respect.

I offer excellent competence in time management skills, great attention to detail and proficiency in the performance of clerical and technical tasks for the team as a whole.

I provide strong aptitude in abilities to handle multiple projects to allow for smooth company operations.

**I am providing extra initiative by packing and meeting/working with the coordinating committee and being the Point Person (Main Contact) for the massive renovation of the Sac Tower floor and move for the 2nd floor at 550 California to the 8th floor (Sac Tower floor), I stayed late and came in early to meet with Vendors, Electrician, Audio and Visual Teams, Contractors. I have boxed and labeled up the entire floor, copy rooms and cleaned out all offices and cubicles, double and triple checking each and every drawer on every desk and table. Cleaning out office suites and packing the entire kitchen, packing cabinets and cleaning out all closets and cabinets and restrooms. Removing waste and prepping for Service West to pick up. I unpacked and stocked the entire kitchen and all of the cubicles and office, setting up each one to be able to use by Team Members. I am currently assisting still in the upcoming January 2019 merging of the second floor with the 8th floor.

**I take extra initiative and do a daily check of kitchen equipment as not to relive potential kitchen fires due to neglectful kitchen use of equipment that caused two mini fires at our last office location on the 16th floor at 45 Fremont Street.

I provide assistance to all Administrative Assistant’s and their teams as and when needed on a daily basis, I am currently assisting the 550 California Street side since their Lead EA has become 100% Remote/Flex.

I assist and train Managed Resource Administrative Assistants as and when needed on a daily basis.

Providing assistance to any and all who need it within and outside of WFVC as a whole.

Executive Assistant for CEO and CFO, (2/2011- 04/2015) People’s Enterprise Accounting Firm and Payroll (Career Position)

Supported the CEO and CFO as well as the Human Resources Department in the annual employee review process to manage performance merit increases.

Daily calendar management of CEO and CFO and entire staff, with Microsoft Office.

Handled accounts payable and receivable, prepared bank deposits, controlled inventory, and

maintained equipment and technology.

Planned and coordinated PR initiatives, business development events, partner retreats, holiday

parties and more, worked with SAP for ordering equipment, and maintaining invoices, etc.

Completed staff orientation seminars for CEO and CFO, managers, union representatives,

secretaries and support staff.

Managed the CEO's complex and frequently changing travel arrangements and coordinated

Frequently used word processing, spreadsheets, database and presentation software.

Directed administrative functions for the directors, principals, consultants and key managers.

Developed and maintained an internal client filing system.

Quality Assurance Analyst (Contract position), (12/2014 –03/2015) Delta Dental Insurance

Assuring accuracy of member’s records.

Heavy PowerPoint.

Designing and analyzing.

Reviewing and loading data.

Dual screen monitoring.

Miscellaneous duties as assigned.

Working with Excel, MS Office, Microsoft Word,

Proofing member’s and provider’s records.

HIPAA Qualified.

Record’s keeping.

Data Entry.

Labor Relations Human Resource Executive Assistant & Specialist, 10/1991-09/2010 United States Postal Service

SF, CA. (Career Position)

Daily data entry and daily calendar management for Senior Human Resource Manager of Labor Relations

And entire office staff.

Working with Retirement and Health Insurance Benefit’s, assisting employees on retirement plans and Open Season Enrollment of Health Insurance.

Creating and issuing employee badges.

Provide administrative and business support to HR mangers and supervisor's and supports

other members of the executive management team.

Managed external contacts for Manager and kept track of periodic communication needed for

priority contacts, planned and schedule meetings, teleconferences and travel.

Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other

providers for service at special events.

Improved office efficiency by building a functional and chronological color-coded filing system

and introducing additional time-saving measures.

Enhanced communication between HR department and executive team, fostering a sense of

Team work

Compiled and analyzed congressional reports, budget and fiscal reports.

Working with third parties to coordinate annual auditing activities.

Assisted with team building and morale building.

Located and attached appropriate files to incoming correspondence requiring replies.

Developed and maintained an internal client filing system.

Prior work experience as an Executive Administrative Assistant: Internal Revenue Services, Board of Immigration, Contra Costa County Child Care (2012-2014), Unity Family Services LLC (2013) Safe Guard Tubs (2013) South West Airlines (2012), Charles Schwab (1995) Tactical Telemarketing (1997), Genentech (1998) Pacific Bell and SBC (1994-1995) Safeway (2007), Safeway (1990-1992), AA Top & Trim

(1990-1992) Make It Public Desktop Publishing (1991) Share Food Dist. (1988-1990)

Education & Training

AA in Criminalistics, Contra Costa College San Pablo, CA

BA in Business Finance, San Francisco State University San Francisco, CA

AAS in Business Management, San Francisco State University, San Francisco, Ca.

Business Certificate in Business Administration, San Francisco School Of

Business and Commerce, San Francisco, Ca.

Contact this candidate