Sales Rep Customer Service

Ceterian Kimble

Cleveland, Tx *****, ***************@*****.***, 832-***-****

Willing to relocate to: Humble TX - Pearland TX - Pasadena TX - Houston

Authorized to work in the US for any employer Work Experience:

Shipping and Receiving Inspector

BORUSAN MANNESMANN - Baytown, TX Dates: March 2022 to May 2023

Performed the job description of ensuring all material was in American Petroleum Institute standard. Inspecting material for any damages or discrepancies. Complying to the standard operating procedure and guidelines as well as observing other departments. Prepared documents giving out non conformance reports and coming up with ideas and training to ensure all personnel follow company guidelines. Overseeing projects as well as inventory such as work orders, damages, or discrepancies, for reporting and recordkeeping data purposes. Adhering to all company and safety guidelines and procedures. Accomplishing a structure of inputting data to eliminate or reduce errors that helped other departments calculate/gather information resulting in cutting down the time spent responding to customer inquiries and material.

Sales Rep/Supervisor

AT&T - Houston, TX Dates: January 2021 to February 2022

Updated and Used Relevant Knowledge. Observed and obtained proper information to appropriately Verify the customer and assist with upgrades, imei and sim change. Customer relationship management CRM software was used to aid the customer in his or her device or plan.. Also upselling and helping the cx understand what all comes with a business account. Supervised a team of 10 reps and instructed how to exceed customer expectations and goals set,, that resulted in more revenue and clientele for AT&T.

Couplings Clerk

Republic Tube, LLC - Houston, TX Date: July 2018 to November 2020

Documented management software, paperwork and keeping track of production. Input and collect data to transfer onto a spreadsheet. Went over work orders at the end of a workload to clarify all quality of work is correct. Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Received and replied to email correspondence informing a job was received and worked on. Had the opportunity to aid in new hire training, compiling paperwork and properly documenting, signing, scanning and sending to the designated manager or folder.

Customer Service

Conduent - Houston, TX Date:October 2017 to December 2017

Conferred with customers for Silverscript health insurance worked with CVS caremark helped aid customers fill prescriptions along with new rx requests. Became certified in enrolling new beneficiaries into a health plan along with educating them about plan benefits and advantage plans.

Determined customers HMO and PPO premium billing are up to date with the authorized member or power of attorney on the account. Notated the account when or if a ship counselor or even maybe a physician calls in wanting to know information on the account or to see if a prescription is on our formularies. Called members to obtain expenses or past due payments to have their account be in the positive. Instructed to be able to navigate through various applications to perform my job duty and follow hipaa to ensure the best customer experience.

Technical Support Agent

Empereon, alvin, Texas Date: November 2016 to April 2017

Observed, received and obtained information given from the customer to find a solution to their problem. Gave above and beyond exceptional quality assurance to our customers when they called in wanting information about our products or to have assistance in recovering/ needing troubleshooting one of our products we offer to our valued customers.

Tech Support

U.S Army Dates: July 2014 to March 2015

Maintained a professional attitude and area as well as upholding my duties to the country. My MOS which is my job description was a 25 Bravo an IT tech support. That involved me working with different software and updating IP addresses and working with Microsoft Word to give reports and updates when working with customers or other military professionals. Became a team lead and worked front and center for my Captain, answering inbound and handling outbound calls as well as taking down information when he was not in the office. Also very fortunate to have worked at the hospital on base working as a customer service handling inbound and outbound calls. Inputting members information regarding their medical history, maintaining and gathering their members i.d and financial information to take payments. Gave out correct information regarding the members account to what prescription needs to be filled and what they can order. Making payments on their account when they called for their prescription. Went over the premiums and to rather when they will reach the gap.

Education

Houston community college Expected Graduation Date: May 2024

Skills

- IT support -Technical Support -Help Desk -Operating System -Troubleshooting -Computer Networking -Desktop support,

-Customer Service -Front Desk -Clerical Experience -Data Entry -Microsoft Windows -Microsoft Servers

-Childcare -Training -Education -Development

-Pipe threading -Inspection -Shipping and Receiving -Inventory -Couplings

Military Service

Branch: United States Army Honorable Discharge.

Contact this candidate