Customer Service Front Desk

Anjali Rodriguez

Hialeah, FL

Work Experience

Front Desk Associate

Massage Envy-Miami Lakes, FL

Present

• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service

• Managed high call volume, efficiently handling inquiries, reservations, and guest requests

• Maintained accurate records of room availability and guest accounts using computerized systems

• Handled cash transactions accurately while following established procedures for billing and payment processing

• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business

• Sold memberships

Intern

Eyes on Brickell-Miami, FL

Present

• Conducted comprehensive eye examinations and assessments to determine patients' visual needs

• Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences

• Greeted and welcomed visitors, providing a positive first impression of the company

• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management

• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources

• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence

Education

High school diploma

Mater virtual academy-Remote

January 2024 to June 2025

Skills

• Phone etiquette

• Communication skills

• Sales

• Guest services

• Customer service

• Cash handling

• Bilingual

• Organizational skills

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