Anjali Rodriguez
Hialeah, FL
Work Experience
Front Desk Associate
Massage Envy-Miami Lakes, FL
Present
• Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
• Managed high call volume, efficiently handling inquiries, reservations, and guest requests
• Maintained accurate records of room availability and guest accounts using computerized systems
• Handled cash transactions accurately while following established procedures for billing and payment processing
• Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
• Sold memberships
Intern
Eyes on Brickell-Miami, FL
Present
• Conducted comprehensive eye examinations and assessments to determine patients' visual needs
• Assisted customers in selecting appropriate eyewear based on prescription, lifestyle, and fashion preferences
• Greeted and welcomed visitors, providing a positive first impression of the company
• Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
Education
High school diploma
Mater virtual academy-Remote
January 2024 to June 2025
Skills
• Phone etiquette
• Communication skills
• Sales
• Guest services
• Customer service
• Cash handling
• Bilingual
• Organizational skills