Customer Service Inventory Control

ER

ELSY RAMOS

Computer Qualifications: Office Outlook Windows 2000;

Microsoft word, Excel, PowerPoint, Adobe Illustrator, Photoshop, Outlook Express, Citrix, HTML; Q Term,

TMW, Internet proficient, V antage.

Budgeting

Inventory management

Staff scheduling

Customer service

Employee training

Process improvement

Team leadership

Performance evaluation

Conflict resolution

Operational efficiency

Strategic planning

Leadership and team building

Customer retention

Time management

Communication skills

Relationship building

Staffing

Effective leader

Profit generation

Motivation

Budget administration

Process automation

Customer relations

Goal setting

Account management

Purchasing

Advertising and marketing

Expense control

Training and development

Profit and loss accountability

Safety protocol

Customer relationship management

Top talent recruiting, hiring, and retention

Operations management

Budgeting and cost control strategies

Event management and promotion

Time and resource optimization

Staff motivation

Leadership

Recruitment

Performance analysis

Inventory control

Process improvements

P&L management

Budget analysis

Problem resolution

Interpersonal skills

Leader

Staff-retention programs

Risk management

Human resources leadership

Workflow planning

Smith System 2010

Certified on Federal Motor Carrier/Safety Regulation Certified on controlled substances use in accordance with FMCS Regulations *******@*****.*** 732-***-**** Somerset, USA 08873 WWW: Bold Profile Summary

Dynamic leader with extensive experience at Gagos Trucking LLC, excelling in operations management and strategic planning. Proven track record in enhancing operational efficiency and customer satisfaction. Skilled in budgeting and team leadership, fostering a collaborative work environment. Successfully implemented process improvements, achieving a 20% increase in productivity. Strong communicator with a focus on relationship building. Strong Zendesk skills as well. Skills

Certifications

Gagos Trucking llc North Brunswick, NJ

General Manager

01/2017 - 12/2024

Worked Remotely and weekends

Led daily operations and ensured adherence to company policies and standards.

Managed team schedules and delegated tasks to optimize workflow efficiency.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Developed training programs to enhance employee skills and performance. Coordinated with suppliers to maintain inventory levels and product availability.

Oversaw budget allocation and monitored expenses for multiple departments.

Analyzed market trends to inform decision-making and drive business growth.

Facilitated regular staff meetings to discuss goals, progress, and challenges. Built and maintained loyal, long-term customer relationships through effective account management.

Tracked monthly sales to generate reports for business development planning.

Created a positive work environment by developing team building activities that encouraged collaboration among departments. Administered employee discipline through verbal and written warnings. Trained employees on duties, policies and procedures. Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Created schedules and monitored payroll to remain within budget. Established and maintained effective communication with staff members to ensure efficient operations.

Implemented strategic plans to improve customer satisfaction and service quality.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Guided management and supervisory staff to promote smooth operations. Conducted regular meetings with senior management team to review progress against established objectives.

Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Formed and sustained strategic relationships with clients. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Performed routine audits of internal controls in order to maintain accuracy of financial records.

Oversaw product development initiatives from concept through completion stages.

Delegated work to staff, setting priorities and goals. Identified areas of improvement in current business practices and Experience

collaborated with other departments to develop action plans for implementation.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Implemented successful business strategies to increase revenue and target new markets.

Analyzed market trends to inform business decisions and strategies. Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Prioritized and organized tasks to efficiently accomplish service goals. Eastern Freight Ways North Brunswick,

New Jersey

Driver Manager

08/2011 - 08/2015

Worked Remotely and weekends

Managed daily driver schedules and route planning for efficiency. Coordinated communication between drivers and dispatch teams for timely updates.

Monitored compliance with safety regulations and company policies. Trained new drivers on operational procedures and safety protocols. Resolved driver issues and conflicts to maintain a positive work environment.

Conducted performance evaluations for drivers to ensure adherence to standards.

Collaborated with logistics teams to optimize fleet management strategies. Tracked driver behavior, timekeeping and attendance. Implemented process improvements to enhance overall delivery operations.

Responded promptly to inquiries from customers about shipment delays or problems.

Performed regular audits of driver logs to ensure accuracy and completeness.

Tracked drivers and tractors to maximize utilization. Adhered to all applicable laws and regulations governing the transportation industry.

Analyzed driver logs to ensure accuracy and compliance with regulations. Assisted in resolving customer complaints related to deliveries or other issues.

Created reports on driver performance, accident statistics, fuel usage. Collated and delivered periodic and ad hoc statistics reports to assist leadership decisions.

Conducted exit interviews with departing drivers to identify and implement changes to improve driver retention.

Prepared inventory for shipment by attaching tags and labels. Directed investigations to verify and resolve customer or shipper complaints.

Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products. Developed and documented standard and emergency operating procedures for receiving and shipping products or materials. Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products. Monitored driver performance, safety compliance and customer service standards.

Coordinated load planning for drivers to minimize dispatch delays. Identified needs of customers promptly and efficiently. Prioritized and organized tasks to efficiently accomplish service goals. Collaborated closely with team members to achieve project objectives and meet deadlines.

Assisted with customer requests and answered questions to improve satisfaction.

Norbet Trucking South Plainfield, NJ

Billing/Payroll/Dispatcher/Safety

07/2010 - 08/2011

Managed operations across four terminals, ensuring efficient service delivery and coverage.

Coordinated schedules for approximately 54 drivers to optimize routing efficiency.

Conducted daily billing for customer accounts, maintaining consistent revenue flow.

Resolved issues for sales and drivers to facilitate smooth communication and operations.

Trained new employees on procedures, enhancing overall compliance and standards.

Ensured compliance by managing insurance, registration, medical cards, and inspections for drivers and equipment.

Provided exceptional customer service within dispatch office across multiple terminals.

Supported management with various administrative tasks to boost operational efficiency.

Norbet Trucking South Plainfield, NJ

Billing/Payroll/Dispatcher/Safety/Human

Resource Clerk

02/2008 - 03/2009

Worked Remotely and weekends

Managed driver payroll for South Plainfield terminal, ensuring accuracy and timeliness.

Conducted daily billing for customers to maintain cash flow. Provided exceptional customer service in dispatch office to resolve inquiries.

Scheduled daily routes for approximately 54 drivers, optimizing efficiency. Assisted management with administrative tasks to support overall operations.

Obtained backhauls, coordinating return work from driver endpoints. Audited weekly and daily logs to ensure compliance and accuracy. Maintained insurance, registration, medical cards, and inspection records for drivers and equipment.

Service Master Clean South Brunswick,

NJ

Administrative Assistant

08/2007 - 02/2008

Responsible for providing administrative support to the entire office. Managed daily office operations to support team efficiency. Coordinated scheduling and appointments for management staff. Handled incoming communications and directed inquiries appropriately. Maintained filing systems for easy access to information. Organized office supplies and ensured inventory was adequately stocked. Implemented process improvements to streamline administrative tasks. Maintained office supplies inventory by checking stock to determine inventory level.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Answered questions from customers regarding products and services offered by the company.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Processed invoices for payment using accounting software applications. Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution. Developed and maintained filing systems for confidential documents and records.

Franklin High School Somerset, NJ

Diploma

Raritan Community College North Branch, NJ

Some College (No Degree)

English:

Professional

Spanish:

Native/ Bilingual

Education

Languages

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