Guest Service High-Volume

JOHN CAZHCO

New York, NY 646-***-**** **********@*****.***

Hospitality with extensive experience in high-volume, upscale restaurant environments. Exceptional guest service, attention to detail, and a strong team ethic. Skilled in both front- and back-of-house operations, including bartending, serving, and floor coordination. Committed to upholding DOH compliance, maximizing sales, and delivering memorable dining experiences through refined communication, product knowledge, and a solutions-first mindset.

Experience

• Upscale Food & Beverage Service

• Wine, Cocktail & Menu Knowledge

• Cash Handling & POS Operations

• Upselling & Sales Growth Strategies

• Guest Relations & Hospitality

• DOH & Sanitation Compliance

• Shift Coordination & Team Support

• Adaptability in High-Volume Service

• Multicultural & Inclusive Teamwork

WORK EXPERIENCE

TAVERN ON THE GREEN – Server New York, NY Apr 2021 – Nov 2022

• High-profile venue with large volume and private events.

• Deliver upscale service and drive beverage/food sales.

• Managed floor sections during peak service, recommended premium pairings, and ensured seamless event execution.

• Boosted check averages through upselling and maintained 5-star service standards. VERŌNIKA / STARR – Server New York, NY Aug 2019 – Mar 2022

• Elegant European restaurant with a strong wine focus.

• Provide expert wine service and resolve guest concerns efficiently.

• Memorized extensive wine list, promoted daily features, and collaborated with management to resolve issues on the floor.

• Increased wine sales and improved table turnover time while upholding a premium dining experience. CHINA BLUE – Server New York, NY Feb 2018 – Apr 2019

• Busy Chinese restaurant with over 100 daily guests per shift.

• Maintain DOH standards while delivering consistent, fast service.

• Provided accurate menu guidance, ensured hot food was served fresh, and trained new FOH staff.

• Achieved rapid service with strong customer feedback and improved staff onboarding success. THE VINE – Server / Bartender New York, NY Aug 2017 – May 2018

• Contemporary bar/restaurant known for custom cocktails.

• Elevate bar revenue and ensure cleanliness and efficiency.

• Developed personalized drinks for guests, maintained inventory, and supported kitchen/bar coordination.

• Increased cocktail sales and upheld DOH inspection readiness consistently. SKILLS

• Fluent in English & Conversational Spanish

• Ability to read the room and adjust service tone

• Comfortable with digital ordering/tablet POS systems

• Strong conflict resolution and de-escalation skills

• Team leadership in diverse, high-pressure settings

Contact this candidate