Customer Service Peer Support
Resume:
GABRIELA
HERNANDEZ
LEON
********.**********@******.**
m
Tucson, AZ 85748
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
PROFESSIONAL SUMMARY
SKILLS
• Effective Time Management
• Customer Engagement Skills
• Efficient Cash Handling
• Food Assembly Skills
• Detail-Oriented Mindset
• Creative Solution Development
• Excellent communication
• Teamwork and collaboration
• Reliability and punctuality
• Attention to detail
• Peer support techniques
• Emotional regulation support
• Professionalism and courtesy
Ashland University
Ashland, Ohio • 08/2023
Bachelor Degree Communication in
Social Work
Ashland University
Ashland, Ohio • 01/2023
Associate of Applied Science
Success Academy
Goodyear, Arizona • 01/2018
High School Diploma
EDUCATION
SUBWAY®Restaurants - Sandwich Artist/Customer Service Representative
Tucson, AZ • 10/2024 - Current
Peer Support Recovery Specialist - Substance Abuse Program Management
Phoenix, AZ • 05/2020 - 09/2023
WORK HISTORY
• Greeted guests, promoted specials, and took orders. Operated the cash register with accuracy, ensuring proper handling of transactions.
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• Kept workplace clean and organized in line with restaurant policies. Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
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Prepared and served hot and cold sandwiches based on customer preferences.
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Prepared and presented food in compliance with health and safety guidelines.
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Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
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Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
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Shared information with customers about menu items, preparation methods, and ingredients.
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Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
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Increased speed of service through effective multitasking and time management skills.
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Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
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Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
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Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
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• Developed relapse prevention strategies for clients transitioning out CERTIFICATIONS
ServSafe Food Handler's
Certification
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Recovery Support Specialist
Certification
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Marketing & Sales ISR
Certification
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• Computer Tech Certification
• SalesForce Certification
Arizona State University Criminal
Justice Programming
Certification
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Televerde - Sales and Marketing Representative
Phoenix, AZ • 09/2018 - 04/2023
Fry's Food And Drug - Cashier/Customer Service Representative Mesa, AZ • 09/2012 - 05/2014
of treatment programs, empowering them to maintain long-term sobriety.
Supported aftercare planning for continued recovery after treatment.
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• Developed individual treatment goals based on history and diagnosis. Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
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Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
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Followed through with leads to close sales over phone, in office and during external consumer engagements.
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Expanded market reach by conducting thorough industry research and identifying potential new clients.
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Developed customized sales presentations for key clients, resulting in increased business partnerships.
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Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
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Contributed to team success by consistently meeting or exceeding individual performance targets for key metrics such as call quality, handle time, and resolution rates.
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Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Helped customers complete purchases, locate items, and join reward programs.
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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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Implemented loss prevention strategies, reducing instances of theft at checkout.
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Contact this candidate