Customer Service Medical Assistant
Resume:
PROFESSIONAL
SUMMARY
Customer service
representative bringing top-
notch skills in oral and written
communication, active
listening and analytical
problem-solving skills.
Enhances customer
experiences by employing
service-oriented behaviors,
understanding customer
desires and providing
customized solutions to build
loyalty.
CONTACT
PHONE:
EMAIL:
************.**@*****.***
HOBBIES
READING
GYM
TRAVELING
CLAUDIA W NUNEZ
CUSTOMER SERVICE / ADMIN
EDUCATION
NORTHERN VA COMMUNITY COLLEGE
GENERAL STUDIES
SANZ TECHNICAL SCHOOL
MEDICAL ASSISTANT GRADUATE
WORK EXPERIENCE
TOTE MARITIME – JACKSONVILLE, FL – REMOTE
Perform all aspects of the cargo booking process and customer service functions including creating bookings, coordinating equiptment and dispatch functions, facilitating paperwork for documentation, responding to customer emails and answering phone calls. Effectively communicate and provide support to other teams including but not limited to Shipment Services, Inland, Terminal and commercial teams.
Generate specific individualized reports, as required by customers via SQL and Cargowise.
DAVID AND ASSOCIATES – JACKSONVILLE, FL
Provide front desk duties by kindly greeting 60-100 patients daily, obtaining personal information such as registration forms, insurance info, ID info
Answer a high volume of calls on a daily basis
Collect copays, and balances, scheduled re-care appointments, cancelled appointments
Update patient’s accounts and information on a daily basis Manage patient’s inquiries and complaints effectively and efficiently Manage to maintain a good and efficient work flow while working for a very high demanded and busy dental office
Manage a 4-line phone system, fax and email
Receive and sort mail out
Maintain patient records and proper privacy disclosures Mainly use Excel to prepare and submit end of day reports DENTAL ASSISTANT PEDRIATRIC SMILES – JACKSONVILLE, FL Begin each day with a morning huddle, to go over patient charts, cases, as well as production before patient arrival Go over my assigned column of patients to check for medical histories, x-rays, incomplete treatment.
Prepare oral hygiene instrument trays, as well as restorative trays for the day
Ensure that all hygiene and op rooms are equipped, stocked and ready to start the day
Greet and engage patient and their guardians, in a timely manner, SKILLS
BILINGUAL (ENGLISH & SPANISH), PATIENCE, POSITIVE ATTITUTE, RESILIENCE, ATTENTION TO DETAIL, CRITICAL THINKER, DECISION- MAKING, FRIENDLINESS, OPEN-MINDEDNESS, MICROSOFT OFFICE ORIENTED
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