Project Coordinator Management

Cherine Balah

647-***-**** **********@*******.*** Toronto, Canada L1N 0K7

SUMMARY

Dynamic IA Project Coordinator at RBC with a proven track record in project management and resource optimization. Adept at fostering team collaboration and driving continuous improvement initiatives focused on streamlining processes to enhance efficiency. Skilled in compliance monitoring and relationship building, I ensure projects meet strategic goals while maintaining high standards of service.

SKILLS

•Event Planning • Sourcing & Evaluating & Negotiating capability

•Project management • Planning and execution

•Change management • Decision maker

•Data analysis • Contracts maintenance & renewal

•Compliance monitoring • Streamline process improvement

•Resource Management • Organized & detailed-oriented

•Relationship & loyalty building • Emotional intelligence

EXPERIENCE

Internal Audit Project Coordinator to OCs (COO, SVP & 2VPs)

(Corporate Event Planning / HR- Resource Management / Operations / Communications)

RBC, January 2022 - Current

1- Operations

•General Admin tasks: Serve as first point of contact, anticipate all executive needs, includes calendar management, meetings setup & rooms booking, Senior leadership Townhalls & Offsites events coordination.

•Project Planning: Coordinate & Plan COO Executive and Senior leaders with scheduling events, meetings, Townhall, Offsites, new hires breakfast, Annual Expo, Base camp, setting deadlines, and tracking milestones.

•Resource Management: Coordinate and track project HR resources needed by Operating Committee such as Onboarding / Offboarding/ Open Roles, equipment, and materials.

•Budget Tracking: Assisting Delivery Excellence team with budget preparation, monitoring HR project expenses, and ensuring that the project stays within financial limits.

•Stakeholder Engagement: Supporting communication with stakeholders, assisting in preparing presentations, volunteering & fundraising ensuring the project’s objectives align with stakeholder expectations.

•Logistics Coordination: Coordinating travel arrangements, accommodations, Expenses, office Supplies shared drive/ Intranet, Workday VAM monitoring, Office Supplies, misc. online purchases and other logistical needs for the project team.

•Data Entry and Reporting: Entering data into project management software and generating reports for project progress and status.

•Documentation Management: Coordinate, synthesize, organize, review, reassess, review and maintain accurate data project files, reporting, and other important documents, ensuring they are easily accessible.

•Communication: Serving as a point of contact between COO Executive, Senior leaders project team members, stakeholders, and clients. This includes preparing and distributing project updates, meeting notes, reports. Communications email to new hires, mapping business continuity console, Launchpad accesses, and employee supplemental portal access. Provide guidance & leadership to parties as needed.

•Problem-Solving: Identifying administrative issues and working to resolve them efficiently to ensure the smooth operation of the project & save time to focus on value focused tasks.

•Compliance and Risk Management: Ensuring that all project activities follow regulations, guidelines, and company policies. Identifying risks and assisting in the development of mitigation plans.

II- Communications / HR

•Manage CAE Group’s resource monitoring process including vacancy reporting, tracking promotions, initiating onboarding/offboarding / termination FTEs & Interns / Students logistics & programs processes including Employees info Handbook through a centralized/data driven process and complete tasks as assigned.

•Maintain Organizational charts and RBC BCP database for all CAE Group employees

•Maintain database of employees’ work experience, education, professional designations, resource pools, and skills

•Liaison with Global Compliance and procurement on ensuring alignment with Enterprise Standards: monitored employees, gifts, contracts and entertainment.

•Manage and monitor compliance with the Enterprise Conduct & Culture standards for CAE Group • Lead CAE Group’s Full time Employees - FTE forecast and planning cycles alongside Functions Finance.

•Responsible for sign up, renewal, termination, and negotiation of IIA /ACAMs certification license fees and coordinate Annual conferences for RBC SLTs.

•Support monitoring of global professional fees spend (3rd party usage) against budgets, Statement of Work, invoices, and timesheets, and continuously identify opportunities to reduce cost.

Human Resources Executive Recruiting Coordinator & EA to 3 VPs

Sunlife, February 2020 – February 2022

•Job drafting, posting & advertising on job boards, company website, and social media platforms.

•Screening Candidates: Reviewing resumes and applications to identify potential candidates.

•New hires & exit interviews logistics coordination with candidates & hiring managers/executives for multiple interview stages

•Candidate Communication: Acting as a point of contact for candidates, providing them with relevant information about the hiring process, company culture, and expectations.

•Collaboration with Hiring Managers: Working closely with hiring managers and senior executives to understand the specific requirements for each executive role, helping define job descriptions and requirements.

•Managing Applicant Tracking Systems: Using HR software to track candidates throughout the recruitment process. Ensuring all candidate data is accurate and up to date.

•Reference Checks, background screening& offer Preparation / Negotiation. Onboarding new hires, including scheduling orientation, preparing necessary documents, and ensuring the new hire is set up for success.

•Maintaining candidate database & tracking recruiting metrics -Reporting & Analysis - Keeping a database of qualified candidates such as time-to-fill, cost-per-hire, and quality of hire, and providing regular updates to HR leadership or executives.

•Brand Promotion and Networking: Representing the company at career fairs, networking events, and other recruitment activities to attract top talent, especially for executive roles.

Provide multiple administrative support: General office management; Calendar maintenance, meetings, Virtual Senior leadership Townhalls & Offsites Coordination, Travel arrangements and expenses monitoring, Relationship management, confidentiality & discretion.

Office Coordinator - Wealth Management, Retention

CIBC, January 2019 - February 2020

•General office management

•Calendar maintenance, meetings Coordination, Travel arrangements, expenses reconciliations & invoices monitoring, Vacation management system

•Research & data compile

•Relationship management, confidentiality & discretion

•Trading Registered investment & customer Portfolio management

Office Coordinator –Direct Investing

RBC, July 2014 - January 2019

•Team ambassador & general office management tasks.

•Calendar maintenance & business meetings coordination sessions.

•Travel arrangements, expenses reconciliations & invoices monitoring.

•Vacation management system (VAR)

•Act as Steward for Shared drives /accesses (approve/remove) as needed.

•Maintain a well-organized organizational chart / BCM call tree data and shared drives accesses.

•Research & data compile

•Relationship management, confidentiality & discretion

Executive Assistant to Mutual Funds Financial VP

Investors Group, Jan 2009 - January 2012

Senior Executive Assistant to Quality Assurance & Operations VP

Meggitt Training Military Services (Montreal) - Maternity leave replacement, Jan 2008 - January 2009

Senior Executive Assistant to Information Systems EVP

Libancell s.a.l, Jul 1997 - May 2004

Senior Secretary to Credit Department EVP & Sr. Director

Bank Du Liban et D’outre Mer, Oct 1993 - Jul 1997

EDUCATION

•Bachelor of Science Computer Information Systems & Administration, Business Automation School

CERTIFICATION:

•Project Management -PMP, The Technical Institute of America -TIA, United States, New York – In Progress

•First Aid w/ CPR and AED

ONLINE Training Courses :

•Organizational Project Management: Linking Strategy and Projects – In process online learning

•Project Management PMP Course – Udemy course

•Virtual Producer

•Open Mic – Public Speaking Workshop

•Effective Human Resource Administration

•Competency – Based Human Resource Management

•Proper Handling on Confidential Supervisory Information

•Microsoft Excel from beginner to Advanced – Udemy Course

•Relationship matters online course

•Base camp Webinar course

ACCOMPLISHMENTS

•Annual Performance Award Strategic Enablement winner – Senior Leadership Townhall Event Project

Coordination & Leadership.

•Built cohesive trust among my peers and management.

•Broadened and maintained an extensive network of contacts.

•Member of Health & Safety Committee • Member of Diverse & Inclusion Committee.

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