Call Center Customer Service

EXPERIENCE

Mekaela Burkett

+1-601-***-**** *******.*******@******.*** Clinton, MS 39209

Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

TOW TRUCK DISPATCHER

Burketts Towing

Jackson, MS

November 2015 - Present

• Monitored personnel and equipment locations and utilization to coordinate service.

• Dispatched workers and crews to assigned locations.

• Conferred with customers or supervising personnel to address and resolve issues.

• Coordinated daily work ow in adherence with critical timelines.

• Advised personnel of tra c delays due to construction areas and accidents.

• Maintained les of work and services performed. CALL CENTER REPRESENTATIVE

Health IQ

December 2020 - August 2022

• Used database system to record notes and call information.

• Listened to feedback from call manager and implemented changes in future calls.

• Learned company policies, rules and performance requirements to achieve successful calling metrics.

• Used lead information to provide detailed quotes after contacting individuals and following up.

• Conducted outbound calls to existing customers to o fer annual policy renewal.

• Fostered strong relationships with current and prospective clients through dedicated service and support.

• Understood customer requirements and tailored insurance plans to t needs. CUSTOMER SERVICE REPRESENTATIVE

YoungWilliams

Jackson, MS

August 2019 - November 2020

• Addressed customers courteously using suitable methods and problem-solving skills.

• Utilized automated systems to log and retrieve call information.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Remained open to feedback from supervisor and peers to build and improve skills set. Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Updated and maintained database with accurate customer information and timely data entry. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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EDUCATION

SKILLS

• Determined charges for services requested and arranged for billing. GED May 2018

• Home Care • Cleaning

• Customer Service • Customer Support

• Sales • Roadside Assistance

• Dispatcher Monitoring • Reading Comprehension

• Communications Strategies • Client Relationships

• Organizational Standards • Microsoft O ce

• Customer File Maintenance • Customer Loyalty

• Strong Telephone Etiquette • Call Control

• Call Center Software • Customer Experience

• Microsoft Word • Active Listening

• Typing Pro ciency • Technical Support

• Multi-Line Telephone Operation

Contact this candidate