Billing Specialist Service Desk

SONYA WASHINGTON

CELL: 301-***-****

REQUIREMENT EXPEIENCE

Mandatory requirements experience by Financial Institute: Bank Secrecy Act, Consumer Lending Regulations, Fair Credit Reporting Act (FACT Act), Fair Debit Collections Practices, Service-members Civil Relief Act, Privacy of Consumer financial Information (Reg. P). NACM Certified. Lean Six Sigma White Belt Certification.

PROFESSIONAL EXPERIENCE

Wolf, Greenfield, and Sacks Law Firm (contract)

Billing Specialist; March 2025 – Current

Responsible for all billing for 62 Attorneys on Aderant -Classic systems.

Responsible for generating Prebill edits, Task Code changes per the attorney.

Responsible for generating bills, and sending out to clients.

E-billing process through BillBlast systems. Legal Exchange, TyMetric, Serengeti, Ascent.

Responsible for all aspects of billing with forward resolution for all clients.

Manatt, Phelps, and Phillips Law Firm 202-***-**** (5 month contract)

Billing Specialist II; September 2024 – February 2025

•Responsible for all billing for 54 Attorneys on Aderant system.

•Had the ability to bring 72% of my Attorneys billing back to a current status (Period of 3-4 months).

•Responsible for all aspects of billing with forward resolution for all clients.

•Responsible for generating Prebill edits, Task Code changes per the attorney.

•Responsible for generating bills, and sending out to clients.

•E-billing Hub; Legal Exchange, TyMetric, Serengeti, Ascent electronic billing.

•Responsible for daily email request; Aging Reports, Cash Receipt reports, Ledger reports, Audit reports.

•Responsible for Year-End Projections for 54 Attorneys.

•Cleaned up the overall billing delinquent status for over 91- 120 & 150 + 180 Days.

Steptoe & Johnson Law Firm 202-***-****

Collections Coordinator/Billing; March 2023 – September 2024 (1-1/2 year contract)

Responsible for 81 Attorneys billing/aging reports with 3E Elite system.

Responsible for Year-End Projections for Attorneys.

Had the ability to bring 85% of my Attorneys to a current status (Period of 3-6 months).

Awarded Highest Biller/Collector in the Financial Department.

Responsible for Billing, Collections with forward resolution for all client companies.

Cleaned up the overall billing and delinquent status for over 91- 120 & 150 + 180 Days +plus.

Responsible for reconciliations, repayment plans, settlements, and bankruptcies, and write offs.

Responsible for Monthly/Quarterly Financial Reports & percentage of current accounts through 3E Elite.

Responsible for Year-End Projections for 81 Attorneys.

Ranked at 94% billing each month within 30 days.

CoStar Group 888-***-**** (Headquarter was moved from Washington, DC to Richmond, VA.)

Collections Specialist II/Billing/Cash Application; (Company Merger at end of year); July 2018 – December 2022

Awarded Highest Biller/Collector for 5 years in a row.

Awarded for billing and collecting 100% of accounts in 30 days.

Responsible for Billing, Collections, and Cash Application for 5 different companies.

oApartments.com & CoStar & LoopNet

oOff Campus Partners - Monthly Reporting A/R and Membership Dues

oCozi Partners – Monthly Reporting A/R – Account Resolution.

Cleaned up the overall delinquent billing status for over 91- 120 & 150 – 180 Days.

Responsible for reconciliations, repayment plans, settlements, and bankruptcies cash applications.

Ranked at 90% billing and collected each month for PCN/Cancel Report within 30 days.

Crowell & Moring Law Firm 202-***-****

Billing/IP Collections Specialist; May 2017 – November 2017 (6 month contract)

•Responsible for all Intellectual Properties (IP) billing and receivable.

•Responsible for billing for 54 attorneys, and 182 different accounts.

•Specifically responsible for cleaning up all IP accounts in a period of 6 months.

•Used Elite & ARCS systems, Net-docs, as well as File site.

•Had the ability to resolved 85% of IP clients to current statuses within 6-month period.

•Typed daily correspondence and periodic assessments reports for necessary agencies, attorneys, and bankruptcy, write off reports.

•Responsible for all 3 divisions of Reports for Status/Partner reports on a weekly basis ensuring that we meet goal.

•Utilized sound judgment in decision making and ensured a high level of customer service with all clients.

•Ability to work independently as well as part of a team.

On Deck Capital 888-***-****

Collections/Billing Office Manager; October 2011-August 2016

•Responsible for collecting and billing for several different divisions; Operations & Sales Team & IT.

•Responsible for managing Collections & Billing calls on weekly/monthly basis insuring that we always make goal.

•Checked deposits, incoming mail distribution.

•Coordinated all office functions and implemented several team leagues to ensure positive momentum in the office.

•Typed daily correspondence and periodic assessments reports for necessary agencies, attorneys, and bankruptcy, write off reports.

•Arranged presentations and slide shows for Management Meeting and organized materials for training seminars-recruitment for new employees.

•Responsible for all 3 division of billing, ensuring that we stay within the procedure amounts.

•Utilized sound judgment in decision making and ensured a high level of customer service.

•Reviewed and managed new accounts, and client specs.

•Tracked status & evaluated effectiveness of current collection policies & procedures.

•Maintained daily operations to ensure timely billing.

•Negotiated settlements and payment arrangements with law clients and attorneys as necessary.

•We had a record- breaking year for Kirkpatrick of $755 million for 2008.

SOFTWARE KNOWLEDGE

Elite 3E systems for law firm billing/receivable. Aderant billing for law firm, and Oracle billing systems. Salesforce Service Cloud, Navision 2009, CRM Enterprise systems, SharePoint, Bill Trust Client Connect Avaya Phone systems. Microsoft Teams, Lexis Nexis, Equifax, PACER researcher, Service Desk Work-speed maintenance, FSP, Office, Quick Books, TELNET, Magnified, Data Safe, Teller Navigator and Fidelity Banking systems for federal credit unions. Deltek GCS Premier, Expert at Elite v3.3, & Elite 3E systems ARCS system for law firms, Net-docs and Filesite Research. E-Billing programs: Collaborati, Serengeti, Legal Exchange, Xigns, and TyMetrix, Aderant for law firms. Costpoint accounting for government contracting. Lotus Notes Programs, UNIX and NT Server, PeopleSoft, and MACS systems. Expert experience in all versions of Excel Spreadsheets-(graphics 3-D bar/column/line and surface charts/PivotTable/PivotChart reports, V-LOOKUP). PowerPoint Presentations.

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