E MARKETING

Ragi Hanna

(***) *** – **** ****.*******@*****.*** LinkedIn/Ragi-Hanna

EDUCATION

Seminole State College

Bachelor of Science in Business Administration – Marketing (E-Marketing Focus) August 2018 – May 2023

WORK EXPERIENCE

Dyverse – Orlando, Florida

Project Management Intern

August 2022 – April 2023

• Created and managed Google Ads campaigns, optimized ad copy and keywords to drive website traffic and improve conversion rates.

• Developed compelling and click-worthy ad copy for paid search campaigns.

• Monitored and analyzed Google Ads campaign performance using Google Ads Analytics and Google Tag Manager.

• Managed project budgets, ensuring cost-effective strategies for paid search and digital marketing initiatives.

• Generated reports for clients, highlighting key metrics and campaign performance insights.

• Collaborated with cross-functional teams in weekly meetings, ensuring effective communication and project alignment.

• Supported the team in project monitoring, identifying bottlenecks and assisting in problem solving.

• Used Asana to track project tasks and milestones, ensuring adherence to deadlines and efficient resource allocation.

• Assisted in post-project evaluations, contributing insights for continuous improvement. Publix – Orlando, Florida

Customer Service Representative

October 2016 – June 2021

• Resolved customer complaints by applying problem-solving skills and ensuring a positive customer experience.

• Effectively handled multiple tasks and managed time in a high-pressure retail environment.

• Demonstrated leadership by mentoring and training new employees, ensuring a smooth onboarding process.

• Ensured accurate monetary transactions and balanced registers at the end of shifts.

• Contributed to team success by fostering strong customer relations and meeting store objectives.

• Worked efficiently under pressure, consistently meeting deadlines and targets. SKILLS & Competencies

• Digital Marketing: Search Engine Optimization (SEO) – Search Engine Marketing (SEM) – Google Ads – Google Tag Manager – Paid Search – Social Media Marketing

• Analytics & Reporting: Google Analytics – Google Ads Analytics

• Project Management: Asana – Task Management – Budget Management – Post-Project Evaluation

• Software & Tools: Microsoft Office Suite – ShotCut – Video Editing

• Soft Skills: Leadership – Communication – Problem-Solving – Time Management – Team Collaboration

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