Customer Success Manager

DAVID MARRERO

813-***-**** *****.************@*****.*** LinkedIn Tampa, FL 33635

Customer Success Enterprise Sales Strategic Account Growth PROFESSIONAL SUMMARY

Strategic Customer Success and Sales leader with 8+ years of experience managing enterprise accounts, increasing retention, and driving revenue growth across high-impact portfolios. Generated $10.6M in net new revenue and scaled enterprise sales activity by 200% through client enablement, whitespace discovery, and strategic account planning. Skilled at reducing churn, aligning customer needs to tailored solutions, and leveraging tools like Salesforce, DOMO, and performance dashboards to drive measurable outcomes. WORK EXPERIENCE

ROBERT HALF INTERNATIONAL, INC. TAMPA, FL

Customer Success Manager, Strategic Accounts May 2022 – August 2024

• Supported 50+ enterprise accounts, generating $10.6M in net new revenue in 2023 — 82% above goal

• Helped launch and build Robert Half’s Strategic Accounts Customer Success division from the ground up. Developed workflows, enablement decks, and account tiering models that fueled a 200% increase in enterprise sales activity within 90 days of onboarding

• Delivered 100+ pre-signature strategic account analyses to assess partnership viability and support deal pursuit

• Led post-signature engagement with VPs and pursuit teams to uncover whitespace, accelerate onboarding, and identify cross-sell opportunities

• Designed and presented go-to-market strategies and business cases to field teams to drive enterprise growth

• Tracked performance metrics via Salesforce and DOMO to assess outreach velocity, early success indicators, and customer health

• Partnered with new enterprise buyers to design workforce and managed service solutions aligned to hiring priorities and long-term value

RANDSTAD USA, INC / RANDSTAD TECHNOLOGIES, LLC TAMPA, FL Staffing Manager May 2021 – May 2022

• Built and managed a prospecting pipeline of 270+ companies and 550+ contacts through targeted research and outbound campaigns

• Closed 40+ net new staffing orders across 10+ organizations, expanding into untapped market segments

• Cultivated client relationships across the Tampa Bay area to uncover both immediate and long- term hiring needs

• Led virtual and in-person meetings to align business requirements with tailored talent and managed service solutions

• Delivered high-touch support to clients and candidates, often extending beyond standard hours to ensure success

• Tracked and reported weekly KPIs to leadership, including business development activity, placements, and scheduling updates

REFERENCES

(Contact Information Available Upon Request)

Business Development Specialist November 2020 – May 2021

• Generated 62 sales-qualified leads through 18 candidate reference checks, converting 8 into client visits

• Scheduled 35+ meetings with 25+ prospective businesses with no prior contractual relationships

• Built targeted LinkedIn outreach campaigns that secured 10+ client discovery calls within 2 weeks

• Executed daily outbound prospecting across phone, email, and social platforms to engage decision-makers and create new business opportunities MARRERO MARKETING GROUP, LLC TAMPA, FL

Founder and President January 2018 – May 2021

• Launched a digital marketing agency serving small to mid-sized businesses across 9 industries, delivering custom branding, content, and growth strategy

• Secured 10+ clients in year one, including a $50K+ project, through consultative selling and targeted outreach

• Developed and executed integrated marketing campaigns using audience insights, competitor analysis, and industry trends

• Produced multimedia content with Adobe Premiere Pro, Photoshop, and After Effects to drive engagement and brand visibility

• Oversaw daily operations, including pricing, invoicing, client communication, and service delivery to maintain efficiency and profitability

• Hired and managed contract teams, assigning timelines and coaching execution to meet delivery standards

• Drafted contracts, negotiated rates, and ensured alignment between scope, budget, and client expectations

CAR SAVE TAMPA TAMPA, FL

Marketing Associate November 2016 – January 2018

• Conducted local market research and supported execution of promotional campaign to attract and retain customers

• Tracked campaign performance and helped inform marketing decisions through weekly and monthly reporting

EDUCATION

THE UNIVERSITY OF TAMPA TAMPA, FL

Bachelor of Science, International Business and Finance Graduated July 2025 JESUIT HIGH SCHOOL TAMPA, FL

ADDITIONAL INFORMATION

Languages: Bilingual in English and Spanish

Tools & Platforms: Salesforce, LinkedIn Sales Navigator, ZoomInfo, DOMO, Tableau, Trello, G-Suite, Microsoft Office, Microsoft Teams, Adobe Premiere Pro, Adobe Photoshop, Adobe After Effects, Canva, CapCut, Prezi, WordPress, Wix, GoDaddy, Squarespace, Weebly, Career Builder, Indeed Hiring Insights, GitHub, Streamlit, OpenAI

(ChatGPT)

Business & Account Skills: Account Management, Business Development, Client Retention, Market Research, Account Analysis, Cold Outreach, Active Listening, Project & Time Management, Strategic Prioritization Core Competencies: Strategic Thinking, Critical Thinking, Adaptability, Attention to Detail, Communication, Leadership, Teamwork, Empathy, Self-Motivation

Contact this candidate