Customer Service Lead Generation

Joseph Quinn Remote Inside Sales Lead Generation Customer Support

908-***-**** *******@*****.***

Professional Summary

Motivated and experienced call center professional with a strong track record in high-volume inbound/outbound sales, appointment setting, and customer support. Skilled in using CRM systems like Salesforce and Five9 to manage lead pipelines and customer data. Known for achieving top sales results through persistence, professionalism, and excellent communication. Seeking a remote opportunity—part-time or full-time—where I can quickly contribute to your team’s success.

Core Skills

● Inbound/Outbound Calling

● B2B & B2C Sales

● Lead Generation & Appointment Setting

● Cold Calling & Telemarketing

● CRM Tools: Salesforce, Five9

● Customer Service & Support

● Remote Team Collaboration

● Objection Handling & Closing

● Self-Directed & Goal-Oriented

Professional Experience

Remote Sales & Lead Generation Agent

Freelance / Contract – Remote

2006 – Present

● Completed 100–300 outbound calls per day for lead generation, customer follow-ups, and appointment scheduling.

● Consistently ranked among top performers by maintaining a high close rate and call quality.

● Handled both cold and warm leads, overcoming objections and identifying decision-makers.

● Maintained accurate records in CRM systems including Salesforce and Five9. Customer Service / Telemarketing Representative

Various Remote Campaigns

2006 - Present

● Delivered excellent customer service across inbound phone, chat, and email channels.

● Assisted customers with billing, orders, and general inquiries with professionalism and empathy.

● Supported telemarketing campaigns for new products and services, often exceeding daily KPIs.

● Juggled multiple tasks and customer interactions while maintaining service quality. Technical Tools

● Salesforce CRM

● Five9 Dialer

● Google Workspace (Docs, Sheets, Gmail)

● Zoom / Microsoft Teams / Slack

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