Quality Control Customer Service
Resume:
Jameel Khateeb
Teaneck, New Jersey ***** 201-***-****
***********@*****.*** Bold Profile
PROFESSIONAL
SUMMARY
Experienced Molecular Infectious Diseases General Supervisor and Laboratory Manager holding a Master of Science degree. Skilled in NYS, CAP, and CLIA inspections, PCR testing, and daily laboratory operations. Proficient in managing instrumentation, Laboratory Information Management Systems (LIMS/EPIC
/SPJ/CERNER/LABGEN), and overseeing staff hiring, training, and scheduling for quality control. Demonstrates expertise in testing procedures, regulatory compliance, and upholding high service standards.
SKILLS • Motivational skills
• Employee training
• Crisis management
• Staff development
• Customer service
• Attention to detail
• Goal oriented
• Decision-making
• Relationship building
• Training and mentoring
• Team building
• Staff discipline
• Safety protocols
CERTIFICATION New York State Medical Laboratory Technology License. WORK HISTORY PATH LAB GENERAL SUPERVISOR 06/2025 to CURRENT Curalta Foot and Ankle Nanuet, NY
Streamlined operations by identifying inefficiencies and implementing process improvements.
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Implemented quality control measures for consistent product output and customer satisfaction.
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Expanded business operations through strategic planning initiatives targeting growth opportunities within the market landscape.
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• Achieved cost savings by negotiating contracts with vendors and suppliers. Enhanced productivity by implementing efficient scheduling and resource allocation strategies.
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Reduced downtime by maintaining equipment in proper working condition through scheduled preventive maintenance tasks.
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Improved safety standards with regular inspections, risk assessments, and corrective actions.
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Coordinated inventory management efforts to minimize stockouts while reducing carrying costs associated with overstocking inventory items.
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• Supervised ongoing daily production phases.
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Collaborated with other leaders and executives to direct workflow and support operations.
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GENERAL SUPERVISOR 12/2022 to 04/2023
INFINITY CLINICAL LABS Teterboro, New Jersey
Manage day-to-day laboratory operations and supervision; currently lab is restructuring.
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Develop budget for lab and ensure that costs are contained through fiscal management.
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Manage testing performed in lab, Laboratory Information System (LIS), safety, inventory, data collection and documentation, scheduling and customer service.
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Follow standard precautions, laboratory safety and infection control protocols, patient safety and privacy and HIPAA rules.
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• Supervise test performance and monitor laboratory processes. Recruit, interview, select and train new employees; evaluate competency; train and supervise other lab staff; plan workload distribution; periodically test personnel first year of hire.
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Prepare laboratory notes, charts and graphs; write up results of evaluations.
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Evaluate quality control and quality assurance; update and/or modify manuals, when needed.
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Instrumentation: Access 2 Immunoassay, Beckman Coulter; AU480 Chemistry Analyzer, Beckman Coulter; ACL TOP 500 CTS, Beckman Coulter; Aution Max Ax-4030, Beckman Coulter; Iris iQ200 Elite Urinalysis Analyzer; ARCHITECT Immunoassay Analyzer i1,000 Plus, Abbott; Atila Biosystems; Premier Hb9210, Trinity Biotech; automated urinalysis instrument.
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Streamlined operations by identifying inefficiencies and implementing process improvements.
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Implemented quality control measures for consistent product output and customer satisfaction.
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Collaborated with other departments to achieve company-wide objectives and goals effectively.
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Managed team performance, providing regular feedback, coaching, and performance evaluations.
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Developed strong relationships with clients to ensure satisfaction and maintain long-term partnerships.
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Oversaw the hiring process for new employees, including interviews, selection decisions, and onboarding procedures.
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Collaborated with other leaders and executives to direct workflow and support operations.
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Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
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• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Monitored daily and weekly key performance indicators to maintain on-track status.
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CLINICAL LABORATORY MANAGER 04/2021 to 09/2022
SOVEREIGN HEALTH LABORATORY SERVICES Hackensack, New Jersey Managed day-to-day laboratory functions (chemistry, molecular, oncology, accessioning) and supervision; established guidelines to prioritize production, evaluate effectiveness and improve quality control; evaluated inter-lab quality control reports; developed manuals, policies, procedures to comply with regulations; strong knowledge of CAP, CLIA, HIPAA, safety and OSHA regulations.
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Managed proficiency testing; ensured data was properly entered; ensured analytic performance was maintained, including quality assurance, environmental monitors, instruments and equipment maintenance and calibration; reviewed all QC and maintenance logs.
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Monitored laboratory expenses by practice and department; implemented appropriate actions based on variance to trends/budgets; assisted in development of operational plans/budgets; guided fiscal management of departments; served as technical resource for instrumentation.
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Served as liaison with cross-functional departments, including technology department, to resolve issues and create savings.
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Prepared reports and other documentation; performed PCR runs; tracked and managed sample volumes.
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Recruited, hired, trained, scheduled, evaluated and disciplined technical staff; assessed staff (team of 20); controlled staffing costs by evaluating ratios, competencies and requirements; ensured proper maintenance of laboratory and office equipment; approved ordering supplies/services; ensured quality of test results; addressed environmental issues; moved lab from one location in Fair Lawn to another location in Hackensack; worked with vendors to set up engineer visits to do de-install instruments and then reinstall instruments to new area.
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• Performed move validation with team; got lab up and running in 4 weeks. Instrumentation: Knowledge of QuantStudio 12K Flex Real-Time PCR System, Thermo Fisher Scientific; GeneStudio S5 and Ion Chef, Fisher Scientific; Automated Sample Preparation System SX101, SX201, Santosa; Auto-Pure 96; purification instruments, KingFisher; cobas 6800, Roche Diagnostics.
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MOLECULAR INFECTIOUS DISEASE SUPERVISOR 01/2005 to 03/2020 BIO-REFERENCE Elmwood Park, New Jersey
Planned, directed and coordinated operations of Molecular Department; reviewed test runs, QC, calibrations, proficiency testing and maintenance; provided technical support for client service; teamed with multi-disciplinary
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department managers to improve services; ordered and maintained inventory.
Guided root-cause analysis to identify, track and resolve adverse events; documented new testing procedures; validated Roche COBAS 8800 for COVID-19 and viral loads; performed Quidel Solana HSV I/II.
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Oversaw personnel for 15 employees (scheduling, budgets); skilled at NYS, CAP & CLIA inspections.
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Demonstrated expertise in molecular pathology techniques, including Real Time PCR, mutation and molecular detection and invader assay.
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Instrumentation: 3M integrated cycler for Flu A, B and RSV, Film Array BioFire Respiratory RP2 panel; validated Siemens Auto Lipa 48 for Hepatitis C Genotype, HLA and Celiac.
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MEDICAL LEAD TECHNOLOGIST 01/1995 to 01/1999
INSTITUTE OF PREVENTIVE MEDICINE Denville, New Jersey Performed highly complex tests; followed laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of test results.
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Instrumentation: Hematology Analyzer, CELL-DYN; Hitachi 736/717, Roche.
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EDUCATION Master of Science
Gulbarga University, Gulbarga, Karnataka
LasComp Institute of IT, Hackensack, NJ
Administrative Office Support Specialist
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