Quality Assurance Customer Service
Resume:
Michael Keller
Houston, TX
********************@***********.***
To obtain a position where I can maximize my multi- layers of team work and leadership skills, quality assurance, training experience, and service skills in a successful environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server and Trainer
Pappadeaux Seafood Kitchen - Austin, TX
June 2019 to Present
Fulfill and exceed our Guests expectations by providing friendly and attentive service. Remain current, knowledgeable and up to date with training requirements. Make menu recommendations, anticipate needs and provide a dining experience that encourage guests to keep coming back. Specimen Processor
Quest Diagnostics - Houston, TX
May 2015 to March 2017
Responsible for all responsibilities of the Specimen Preparation Assistant. Demonstrates an ability to learn the job duties assigned, and develops an understanding of how all the functions in Specimen Processing fit together.
Identifies problems with specimen types, missing information etc. and assigns the appropriate TIQ (test in question), and in some cases resolves them.
Demonstrates an understanding of the compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services.
Meets standards for production and accuracy within 3 months. Understands the complex relationship between tests ordered and specimen received. Learns additional functions within Specimen Processing to allow timely progression to the next level. Performs other duties as assigned
Toxicologist Technitian
LabCorp - Houston, TX
September 2004 to May 2015
September 2011-May 2015
Responsible for all responsibilities of the Specimen Preparation Assistant. Demonstrates an ability to learn the job duties assigned to the SPT I, and develops an understanding of how all the functions in Specimen Processing fit together. Master Hairstylist
Salon Owner
Mike Keller for Hair - Pearland, TX
April 2010 to September 2013
Set Up appointments and care calls
Take payments and manage all accounts. End of day balancing done Excellent customer service.
Education
Associates, BA/Cosmetology in Business Communications Houston Community College - Houston, TX
May 2004 to May 2010
Skills
• EMR (Less than 1 year)
• EXCEL (Less than 1 year)
• MEDITECH (Less than 1 year)
• MICROSOFT WORD (Less than 1 year)
• POWERPOINT (Less than 1 year)
• Technical Support
• Help Desk
• Customer Service Skills
• Microsoft Excel
• Outlook
• Sales
• Scheduling
• retail sales
• Medical Office Experience
• Medical Receptionist
• Customer Service
• Personal Assistant Experience
• Basecamp
• Project Management
• Marketing Automation
• Medical Records
• WordPress
• Email Marketing
• Hair Styling
• Google Analytics
• Blogging
• Athenahealth
• PPC Campaign Management
• Digital Marketing
Additional Information
SKILLS & ABILITIES Microsoft Word, Excel, office and PowerPoint. EMR systems Meditech and Athena Health
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