Project Management Manager

SCOTT EDWARDS

Kyle, TX ***** 512-***-**** ********@*******.***

PROFESSIONAL SUMMARY

Resourceful Project Manager with 25+ years of IT High Performance team building experience. Robust expertise delivering results in portfolio management, project management, program project management office (PMO), service delivery, Cloud AD migrations, applications management and dependencies, infrastructure, organizational projects across multiple domains and platforms, Skilled in streamlining operations, scheduling, asset management, identifying scope creep and maintaining maximum stakeholder satisfaction, positive team environments, open and collaborative channels while focused on project success and expenditures.

SKILLS

Areas of Expertise include:

Agile Principles

Project Records

Project Goals and Milestones

Infrastructure Projects

Project Management Body of Knowledge

(PMBOK)

Change Management Process

Developing Project Strategy

Technical Monitoring

Project Proposals

Project Plan Development

Timelines and Milestones

Multi-Project Management

Operational Efficiency

Project Support

Process Development and Streamlining

Performance Monitoring and Evaluation

Finance and Accounting Oversight

Scrum Methodology

Finance Oversight

Scrum Methodology

Performance Monitoring and Evaluation

WORK HISTORY

Senior Project Manager, 12/30/2023 – Current

GOV-CIO – Wimberley, Texas

Migrated 102 Phase 1 Courts to the National Active Directory Cloud in 2 Years, with no impact to active Courts and ongoing Trials, no downtime, and no loss of data.

Manage and collaborate with multiple technology and service providers for implementation and operational services as well as meeting with application development teams for authentication/directory services application integration.

Oversee application of PMBOK project management practices and principle's objective of development, maintenance, and updating of project management and tracking capabilities

Define Document, Manage, and report scope and progress of work captured in AD / Cloud migration projects using accepted project management practices.

Manage large scale portfolios, programs, projects, and operations to achieve strategic objectives.

Manage and maintain positive experience for multi-stakeholders to include Executive, Director, Chief, Stakeholders, Technical, and Matrixed organizational environments.

Manages and coordinates all activities to understand, communicates, make recommendations, track & accept recommendations using best practices to prevent user disruption in daily operations.

Collect data, gather information from various sources on application, operating system, network, system, or database that experienced problem to understand and document root cause(s) for RCA's.

Serves as problem facilitator and advisor to shareholders, executives, PMO office, and application owners to identify and communicate areas where potential risks exist.

Responsible for planning, coordinating, and providing leadership throughout Migration process to understand, document, and make recommendations to prevent critical IT Service interruptions or delays to project becoming Risk and potentially extending project schedule.

Assesses technical expertise necessary to understand and resolve given problem, gathers correct technical subject matter experts to quickly resolve potential issues causing delays to project plan.

Serve as SME, and liaison between multiple ongoing, competing projects to include, Engineers, Technical Support Staff, and Infrastructure Operations (IO) Technical Support Staff, vendors, and contractors, supporting On Prim and cloud Projects.

Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors. Senior Project Manager, 01/2022 - 12/30/23

HII-TSD – Kyle, Texas

Manage and collaborate with multiple technology and service providers for implementation and operational services as well as meeting with application development teams for authentication/directory services application integration.

Oversee application of PMBOK project management practices and principle's objective of development, maintenance, and updating of project management and tracking capabilities

Define, Document, Manage, and report scope and progress of work captured in AD / Cloud Migration projects using accepted project management practices.

Manage large scale portfolios, programs, projects, and operations to achieve strategic objectives.

Manage and maintain positive experience for multi-stakeholders to include Executive, Director, Chief, Stakeholders, Technical, and Matrixed organizational environments.

Manages and coordinates all activities to understand, communicates, make recommendations, track & accept recommendations using best practices to prevent user disruption in daily operations.

Collect data, gather information from various sources on application, operating system, network, system, or database that experienced problem to understand and document root cause(s) for RCA's.

Serves as problem facilitator and advisor to shareholders, executives, PMO office, and application owners to identify and communicate areas where potential risks exist.

Responsible for planning, coordinating, and providing leadership throughout Migration process to understand, document, and make recommendations to prevent critical IT Service interruptions or delays to project becoming Risk and potentially extending project schedule.

Assesses technical expertise necessary to understand and resolve given problem, gathers correct technical subject matter experts to quickly resolve potential issues causing delays to project plan.

Serve as SME, and liaison between multiple ongoing, competing projects to include, Engineers, Technical Support Staff, and Infrastructure Operations (IO) Technical Support Staff, vendors, and contractors, supporting On Prim and cloud Projects.

Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors. Senior Project Manager, 08/2019 - 10/2021

TimeClock Plus – San Angelo, Texas

Successfully implemented improvements to project/financial processes defined by PMO guidelines.

Established and lead enterprise-wide cross functional strategic initiatives including continuous improvement, ITIL methodologies. (CRM- Sales force, KPI's, Daily Stand-ups, Risk management, Change Management)

Ensured policies, processes, and framework followed PMBOK governance.

Provided day-to-day guidance to PM's and team members.

Managed and provided oversight for multiple projects (14-20) across all phases of development and delivery. (Software install/upgrades of TCP, Service Now, Office365, Salesforce, SharePoint

Developed and defined Project scope, cost estimates, Work plans, Milestones, and Communication Plans

Application Management utilizing Jira for Dev Ops Updates, Test Case Management, Bug, and Issue tracking.

Partnered with scrum masters and product owners to ensure timely alignments (Sprints), agile development Milestones are met.

Maintained License list for tracking, TCP charges per user.

Maintained schedules to meet key milestones at every project phase. Senior Project Manager, 11/2018 - 07/2019

Gravity Systems – Austin, Texas

Directed large-scale, complex projects involving multiple internal and external partners and vendors.

(Ticket Upgrade, Acquisitions and Merger, inventory gathering, 0365 transition)

Worked with business partners for requirements gathering, product backlog, and technical solution architecture.

Worked and assisted on acquisition teams, developing strategy, value, evaluations, negotiations, due diligence, purchase contract, final acquisition strategy, and closing and integration of acquisitions.

Conducted usability analysis to determine user-experience issues, needs, and risks to impede successful initiation.

Developed and maintained complete project management plans, schedules, including WBS elements for project including milestones, Gantt charts, communication schedule, and phase gate Signatures.

Rigorously tracked and evaluated project progress against project plan, deliverables, milestones, and tasks to ensure agreed upon goals are achieved within defined scope, time, and budget.

Scheduled Kick-off meetings to introduce teams, coordinate with Shareholders, gather requirements, and set expectations.

Senior Project Manager, 12/2017 - 11/2018

NTT Data – Austin, Texas

Reviewed SOW, SLA's, Risks, and expectations for (TX Dot) Project for Stakeholders

Managed team of 13 help desk agents to meet very high SLAs for calls answered and (FCR) First Call Resolution

Defined and implemented plan including SLA's and SOW to positively affect economics of project.

Scheduled weekly meetings with stakeholders for status, current SLA's match, Risks, RAIL's, with continuous quality assurance monitoring.

Established communication schedule to deliver planning, orchestrating, and delivery of strategic initiatives to resolve ongoing issues and risks.

Provided executives, PMO, and steering committee members with status reports, burn down charts, and value charts during scheduled meetings (Deliverable)

Schedule and scope management for multiple projects using agile/scrum methodologies.

(BMC Remedy to Service Now, KPI creation, SharePoint, 0365 installation, multiple Domains)

Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.

Developed and maintained relationships with key stakeholders to meet objectives and boost rapport. Senior Project Manager, 07/2015 - 12/2017

Capgemini – Austin, Texas

Established North American Service Desk including 35 level 1 techs to handle all issues for GTA (State of Georgia, GTA), including incoming calls with a 92% FCR.

Managed and directed team of 65+, 32 technologists, 2 level 2 technicians, 5 developers, 3 Major Incident, 7 Change management, 8 Agency Relationship managers, 3 program managers, 5 Implementation specialist.

Created and Implemented MIM and Change Management process for Service Desk, trained assigned customers (68) on process and workflow to meet established SLA's.

Created Level 1.5 agents (10) as an escalation desk for issues needing a deeper knowledge to resolve issues.

Created daily and weekly scorecards to monitor SLA's, SOW's, and communicated results with my superiors on a weekly call.

Held weekly calls with Executives, CIO's, Directors, or assigned staff to report SLA numbers, MIM tickets, Outages, and Service interruptions.

Implemented weekly call with 42 CIOs of the customer, 2 SDM, 4 SM, 19 Director, 12 ARM ensuring each of the customer's needs are being met along with providing updates to open issues and projects.

Led and managed staff of 65 team members engaged in administering complex IT infrastructure.

Communicated and explained business requirements to team members to understand and implement functional demands.

Oversaw document development across project work streams to create internal control statements per compliance and regulatory standards.

Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhance commercial outreach efforts.

Senior Project Manager, 11/1999 - 12/2014

Ameriprise Financial – Austin, Texas

IT Migration, Infrastructure and SDLC Project Value $120+ Million multi-year, international Project Manager

Implemented Office rebranding affecting 300 offices, maintaining full functionality of office and office equipment with no business interruptions, 7 continents, with zero downtime.

Assigned to update and upgrade FAS programs to all agents in the US, project outline was accepted and implemented, 11,000 computers were upgraded with no business interruptions over a 3-week time period.

Planned, moved, and transitioned 9 office locations in the US, created sprints, milestones, vendor selections, contractors, new office rebranding, updating network infrastructure devices, service disconnect and reconnect at new address, timelines for this move.

(8 offices were moved in time and under budget, 1 office was delayed 2 weeks due to Service providers unable to setup data/phone lines in the allotted agreed upon time frame)

Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.

Partnered with project team members to identify and quickly address problems.

Maintained schedules to meet key milestones at every project phase.

Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.

Developed and maintained project budgets to control costs and meet organizational and project goals.

Established and managed change management processes to fulfill successful project transitions.

Monitored project progress, identified risks, and implemented corrective measures to acquire success.

Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.

EDUCATION

Certificates & Licenses Executive Certification Business Leadership Executive Certification Business Management –

ITIL v3 2007

ITIL Foundations: 2015

PMP: 2008

Bachelor of Science: Business Administration, 2006 Ameriprise University/Phoenix - Minneapolis, Minnesota Associate of Science: Information Technology, 2004 Financial/Phoenix - Minneapolis, Minnesota

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